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Whether you’re a customer or a curious member of the public, we’d love to share our latest stories and initiatives with you.

We’re no ordinary bank. Beyond Bank is a mutual bank, which means we don’t serve share market investors. Profits are passed on as savings for our customers and support for community projects. Join the bank that gives back.

Read our latest stories below.
 

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New to our Mobile App

A new update for our apps (iOS v1.3.2 and Android v1.4.1) is now available.

This version includes the following enhancements:

  • Loans now display additional information such as your repayment amount and date
  • A bug affecting the way WA users transactions display has been amended.

To update your app visit The App Store, Google Play or to download search 'Beyond Bank' or visit http://www.beyondbank.com.au/banking/mobile-banking.html

New Internet Banking Feature

You can now view your Internet Banking activity by selecting 'Services' and then 'Session History'. This is an additional security feature which displays when you have last logged in or out of Internet Banking, so you can be sure you are the only person viewing your account details.

Some of the activities your session history will display include:

  • Secure SMS's sent
  • Transfers performed
  • Updating contact details
  • Card activations and PIN changes

Beyond Bank wins Canstar Online and Mobile Banking Awards

We are pleased to advise that Beyond Bank Australia has been recognised by CANSTAR in their annual banking awards. Beyond Bank has been judged the 2016 winner for the following two categories:

  • Customer-Owned Institution of the Year – Online Banking
  • Customer-Owned Institution of the Year – Mobile Banking.

This is the second year in a row we have been awarded the Online Banking Award.

The CANSTAR Online and Mobile Banking Awards use a sophisticated award methodology that compares the offerings of features on both the online and mobile banking platforms of financial institutions across Australia. The two awards aim to recognise institutions who offer quality online and mobile services to further enhance customer experience.

CANSTAR collects over 300 different features on the online capability of Australian Institutions. The main areas of consideration are Banking (transactional ability of both desktop and mobile banking), Website (features available through the website), and Customer Satisfaction (overall user experience with an institution’s internet and mobile
banking platform).

These awards come after we received the 2016 Celent Model Banking Innovation Award, Money magazines Best Transactor Credit Card, Mozo Expert Choice Awards for our Fixed Home Loans and our Kids Savings Account, and the Roy Morgan Research Award for Best Customer Satisfaction in February.

Welcome for Country First members

Welcome to Country First members, we hope you enjoy your new website. Here you will find important information about changes to your accounts. 

  • Your new BSB - 325-185

If you have any money credited or debited to your account please ensure you update the payments with your new BSB 325-185. 

  • Card holders - how to update your PIN

Updating your card PIN can be done in branch or via Internet Banking. Simply log in to Internet Banking, select 'Services' then 'Card Management'. 

  • CGU Insurance policy holders

If you hold a CGU Insurance Policy, please continue to contact them for any policy updates on 13 22 94 or claims on 13 24 80 or via their website

  • My Card (Citibank) Credit Card users

If you are a My Card user, you can continue to access your online statements by visiting www.cardservicesdirect.com.au. Please ensure you save this url as a favourite within your browser for future use. 

  • Access Codes (passcode) Internet Banking 

If you are a user of Internet Banking we wish to advise that you will no longer be required to change your Access Code (passcode) every three months. However to maintain your online security, we recommend that you periodically change your online passwords. You can update your Internet Banking password at any time on the Change Password screen in (Settings). Try using uppercase and lowercase characters, as well as numbers and symbols to make your password as difficult for someone to guess as possible.   

  • Changes to your accounts

This brochure outlines important changes to your membership and accounts as well as information on some great new products and services that will be available to you from 6 June 2016 (6 June). 

 

 

Travel Advisory - Zika Virus

We are aware of the global concerns regarding travel to areas affected by the Zika Virus and are continuing to monitor this issue in association with the relevant travel, government and health bodies.

The World Health Organisation has reviewed this health concern and stated that there should be no restrictions on travel or trade with countries areas and/or territories with Zika virus transmission.

Find out more: Travel insurance information for Zika Virus.

Refer to the previous advice from February 2016.

Scheduled Maintenance - 29 May

Due to scheduled maintenance, Internet Banking, Phone Banking and the Mobile App will be unavailable on Sunday 29 May 2016 from 4am until approximately 8am (ACST).

We apologise for any inconvenience this may cause.

New to our banking apps

A new update for  our apps (iOS v1.3.1 and Android 1.2.2 ) is now available.

This version includes the following enhancements:

  • The App will now display a message to prompt you to update your app as new versions become available, ensuring you always have the most up to date security protecting your banking.
  • A bug affecting WA users has been amended so that all App transactions will now display using SA time (which is standard for all our banking records).

To update your app visit The App Store, Google Play or to download search 'Beyond Bank'  or visit http://www.beyondbank.com.au/banking/mobile-banking.html

Scheduled Maintenance - 6 May

Due to scheduled maintenance, Internet Banking and the Mobile App will be unavailable on Friday 6 May 2016 from 1am until approximately 6am (ACST).

We apologise for any inconvenience this may cause.

Hunter based Universal Financial Planning joins Beyond Bank Australia

From today, Beyond Bank Australia Wealth Management services available in the Hunter will be even more comprehensive with the experienced staff from Universal Financial Planners (UFP) joining the team.

The acquisition of UFP by Beyond Bank Australia will provide a strong support team for their clients, providing the expertise, experience and level of service their customers expect, and has increased the banks Hunter based wealth professional staff to six employees.

Beyond Bank’s local General Manager, Ray O’Brien said, “We are very excited about this acquisition.  UFP has an outstanding reputation for providing their clients with excellent financial planning advice and assistance here in the Hunter.”

 “This acquisition strengthens our financial services platform in the Hunter region, and with the combining of the UFP and Beyond Bank financial planners, we now have a stronger team of professionals who are ready to assist our customers achieve their financial goals,” said John Lipkiewicz , Beyond Bank’s General Manager Professional Services.

To find out more about our how Wealth Management team can assist you in owning your financial future visit the financial planning section of our website.

New feature in Internet Banking

Never forget your PIN again! Customers can now change the PIN on their cards within Internet Banking, simply log in and follow the prompts under 'Services'.

Need help?
13 25 85

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For the security of your accounts, Internet Banking no longer supports Internet Explorer 8 or earlier versions.

As you may know, Microsoft recently made the decision to discontinue its support of Internet Explorer 8 (IE8). This leaves users exposed to potential security risks. As a result, Beyond Bank's Internet Banking will no longer support Internet Explorer 8 or earlier versions. Going forward, Beyond Bank will support Internet Explorer 9 or later to ensure the security of your accounts.

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