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Whether you’re a customer or a curious member of the public, we’d love to share our latest stories and initiatives with you.

We’re no ordinary bank. Beyond Bank is a mutual bank, which means we don’t serve share market investors. Profits are passed on as savings for our customers and support for community projects. Join the bank that gives back.

Read our latest stories below.
 

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Android App Update

We have just released a new version of our Android App which fixes minor bug issues and shows our new BSB in the menu.

Update your current app or download from your app store for the latest version.

 

Merger Announcement

We would like to advise customers of some important plans proposed in relation to a merger with My Credit Union (MYCU).

A Memorandum of Understanding between our two organisations was signed on 14 July 2017. Due diligence has been completed and we will now seek regulatory approval.

MYCU is a Sydney based credit union and is the result of a merger between Industries Mutual and Resources Credit Unions. Its membership base is built out of the health, agricultural and transport sector and has operations in Sydney (Parramatta and Chatswood), Griffith and Newcastle.  

As customer owned organisations, we are both committed to members, staff and the local community and together, we will have an even greater capacity to develop financial solutions that offer the best value to members.

Our Bank has a strong position in the national financial services market and this proposed merger will build on our commitment to regional Australia and provide a very clear alternative in the market for customers in Newcastle.

Both organisations also have strong relationships with local communities and we look forward to expanding and developing community programs once the merger is finalised.

For more information on MYCU visit www.mycu.com.au

Mobile App Outage

We are currently experiencing intermittent issues with the iOS version of our Mobile App. We are working on this as a matter of priority.

If you are unable to access the App, please use Internet Banking by visiting our website on your mobile. We will let you know once it is back up and running.

Scheduled Maintenance 30 July

Due to scheduled maintenance our Phone Banking will be unavailable on Sunday 30 June 2017 from 8 a.m. until approximately 2 p.m.  (ACST).

We apologise for any inconvenience this may cause.

Our BSB has changed to 325-185

There is currently no action required from you. Your payments will continue to process as they do today. However, If you are setting up a new payment, we would like you to use the new BSB.

What you need to do:

You will need to use the new BSB for new direct debit and direct credit arrangements.

  • Direct debits may include payments you make such as insurance premiums, utilities bills, gym memberships and council rates.
  • Direct credits may include payments you receive such as salary, dividends, Pay Anyone transfers, Medicare, tax or social security.

What to tell them:

If you are setting up a new direct debit or direct credit payment you will need to provide the following details:

  • BSB number: 325-185         
  • Institution: Beyond Bank Australia
  • Account number: Your Membership Number or Account Number

Still need help?

If you have any queries or find our new BSB is not recognised by any of your credit or debit companies we are here to help. Call us on 13 25 85, live chat with our staff, or visit your nearest branch.

App update now available

Based on customer feedback and demand we have introduced the following:

  • Clearer view of available balance
  • Advise us of your travel plans
  • Conduct international money transfers
  • Activate your credit or debit card, or change your PIN

Simply update your current app or download from your app store.

Scheduled Maintenance 21 June

Due to scheduled maintenance, Internet Banking, Phone Banking and the Mobile App will be unavailable on Wednesday 21 June 2017 from 3am until approximately 5am (ACST).

We apologise for any inconvenience this may cause.

Canstar Award for Mobile & Online Banking

We’re very excited to announce that Canstar has named us Customer Owned Institution of the Year for Mobile & Online Banking!

Canstar compared the features of online and mobile banking platforms across Australia and we were selected because we offer quality online and mobile services which further enhance customer experience.

We’re very proud of the work our team does in enabling our customers to conduct their banking online or via their mobile quickly and easily and look forward to bringing your more updates soon!

Scheduled Maintenance - 11 June

Due to scheduled maintenance, Internet Banking, Phone Banking and the Mobile App will be unavailable on Sunday 11 June 2017 from 1am until approximately 6am (ACST).

We apologise for any inconvenience this may cause.

Scheduled Maintenance 21 May

Due to scheduled maintenance, Internet Banking, Phone Banking and the Mobile App will be unavailable on Sunday 21 May 2017 from 1am until approximately 7am (ACST).

We apologise for any inconvenience this may cause.


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For the security of your accounts, Internet Banking no longer supports Internet Explorer 8 or earlier versions.

As you may know, Microsoft recently made the decision to discontinue its support of Internet Explorer 8 (IE8). This leaves users exposed to potential security risks. As a result, Beyond Bank's Internet Banking will no longer support Internet Explorer 8 or earlier versions. Going forward, Beyond Bank will support Internet Explorer 9 or later to ensure the security of your accounts.

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