News



Want to stay up-to-date with our latest news?

Whether you’re a customer or a curious member of the public, we’d love to share our latest stories and initiatives with you.

We’re no ordinary bank. Beyond Bank is a mutual bank, which means we don’t serve share market investors. Profits are passed on as savings for our customers and support for community projects. Join the bank that gives back.

Read our latest stories below.
 

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Internet Banking Technical Difficulties

If you are using Internet Explorer to access Internet Banking we are currently experiencing technical difficulties. We are in the process of rectifying this as promptly as we can. We apologise for any inconvenience this may cause.

You can still access Internet Banking from another browser, such as Mozilla Firefox or Google Chrome.

This may be a good time to experience our New Internet Banking platform which is currently working on all browsers.

To try our new Internet Banking log in here.

 

Anzac Day Public Holiday Notice

We wish to advise that our branches and national Contact Centre will be closed on Saturday 25th April for Anzac Day.

Our branches in WA will also be closed on Monday 27th April as it has been declared a Public Holiday in WA.

Internet, Mobile and Phone Banking will continue to be available during this time.

New Internet Banking

We’re excited to announce that we’ve redesigned our internet banking so all your favourite tasks and tools are even easier to use. It’s now quicker to navigate and more convenient than ever. Make transactions in fewer steps, use our advanced search tool, customise your accounts and much more.

Watch our short video to see the new design and features and login to try it for yourself. If you have any problems, simply call our team on 13 25 85 and we’ll guide you through it.

We hope you enjoy using our new and improved internet banking.

Emails regarding online applications

We wish to advise customers using our online application forms that we are currently trialling email contact if an applicant leaves the form without submitting as a way to improve our service.

If you partly fill out an online application – that is you start, but don’t finish – you may be sent an automatic email with the details of your application, and a one-click survey to help us improve our service.

If you do not wish to receive these emails from Beyond Bank, you can unsubscribe by clicking on the link at the bottom of the email.

If you have any queries, please call us on 13 25 85.

2015 Easter Public Holiday Notice

We wish to advise that our branches and national Contact Centre will be closed from Friday 3rd - Monday 6th April over the Easter period.

Internet, Mobile and Phone Banking will continue to be available during this time.

We wish all our members a Happy and Safe Easter!

Scheduled Maintenance 22 March

Due to scheduled maintenance, our Internet Banking, Mobile banking, Online Loan Applications, ATM and eftpos services will be unavailable on Sunday 22 March 2015, from 5am (ACST) for approximately two hours.

We apologise for any inconvenience this may cause.
 

Security Warning - Fake State Debt Recovery Office emails

We encourage members to be wary of scam emails purporting to come from the State Debt Recovery Office, within the NSW Office of State Revenue, claiming to deal with interest owing on a tax assessment.
 
The email has the subject line ‘Notice of reassessment – Penalty tax’ and what appears to be an official serial or file number. The 'more information' button included in the email links to a website where you are prompted to download a file containing details of the reassessment notice. However, this file includes ransomware.
 
The ransomware could encrypt your files to prevent you accessing and working on them, and force you to pay the scam authors for an online ‘key’ to unlock them. If you receive this email, you should delete it immediately.

The NSW Office of State Revenue provides additional information about this, and another three scams, which can be accessed from the links below:

Lenovo Notebook Security Alert

Lenovo Notebook computer owners should be aware of a potential security vulnerability associated with the software application SuperFish, which was pre-installed on some Lenovo Notebook computer models.

Lenovo recommends that this software is removed.

Additional information about the risks associated with SuperFish and instructions on how remove the software provided by Lenovo is available from the following link: http://support.lenovo.com/en/product_security/superfish

Scheduled Maintenance 13 February

Due to scheduled maintenance, our website will be unavailable on Friday 13 February 2015, from 6am (ACST) for approximately one hour.

Access to Internet Banking will still be available via our maintenance page.

We apologise for any inconvenience this may cause.

Beyond Bank Australia Lauches SA Fire Appeal

Beyond Bank Australia has launched a Bush Fire Appeal to raise much-needed funds for residents of South Australia devastated by the fires.

The Beyond Bank Australia Foundation has kick-started the appeal with a donation of $20,000, and is now urging its staff, members and the general public to support the initiative. All funds raised will be dispersed to individuals and families in affected areas in South Australia through the local state government emergency support fund and CFS Foundation.

Beyond Bank Chief Executive Officer, Mr Robert Keogh, said the appeal will provide financial support to the residents of South Australia in this time of need.

“While more hot conditions and wild weather is predicted for South Australia over the coming days, and the immediate danger for locals is not over, the painful process of letting residents visit their homes to see what’s been lost has begun. The Beyond Bank Australia Bush Fire Appeal will help provide support to affected residents during the rebuilding process” said Mr Keogh.

“Our thoughts are with the residents of South Australia, their friends, families and everyone who is affected by this disaster. We encourage anyone who would like to donate to the Bush Fire Appeal online, by calling us on 13 25 85 or by visiting a Beyond Bank Australia branch.

“We also want to make sure that Beyond Bank Australia customers know we are here to help if they have been affected by the fires, and we’re encouraging them to come and talk to us if they are concerned about their financial situation due to losses suffered in the blaze."

“The funds raised through the appeal will assist the South Australian Government Emergency Support Fund and the CFS Foundation in providing much needed support to those among us who have suffered losses and need to rebuild their lives. The funding will also support CFS and their volunteers with the amazing work they do throughout fire season.

Please get in touch with us if you wish to support the appeal – every little bit helps.”

Need help?
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For the security of your accounts, Internet Banking no longer supports Internet Explorer 8.0 or earlier versions.

As you may know, Microsoft recently made the decision to discontinue its support of Internet Explorer 8 (IE8). This leaves users exposed to potential security risks. As a result, Beyond Bank's Internet Banking will no longer support Internet Explorer 8 or earlier versions. Going forward, Beyond Bank will support Internet Explorer 9 or later to ensure the security of your accounts.

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