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Beyond Bank Australia 2014 Annual Report

Our 2014 Annual Report is now available to view here.

We have recorded strong results for the financial year with a profit of $23m which will be reinvested back into the organisation to improve products and services for our customers. Our assets under management have grown to $4.12bn and we have recorded record levels for new lending – up 10.6% across the Beyond Bank Australia Group.

The completion of our transformation to Beyond Bank Australia was a significant milestone for our organisation during the year, and while the past twelve months has been challenging, our focus remained firmly on finding the best solutions and services for those who trust us with their finances – our customers.

Key financial results for 2013/14 include:

  • New lending for the year reaching a record $708 million – up 10.6 per cent on the previous year;
  • Total member deposits rose 9.6 per cent to $3.3 billion;
  • Capital adequacy increased to 16.7 per cent; and
  • Customer satisfaction reached 95.9 per cent.

Strategic business improvements delivered in 2013/14 include:

  • Switching from credit union to mutual bank status and renaming the organisation to Beyond Bank Australia;
  • Securing an investment grade credit rating from independent ratings agency Standard and Poor’s;
  • Completing a merger with regional South Australian credit union Alliance One to expand the South Australian branch network and add 13,000 customers and $228 million to the balance sheet;
  • Launching a new mobile-optimised website with the customer experience at the forefront of design, that sets the foundations for future enhancements on our website; and
  • Introducing a brand new, state of the art digital-focused design at branches in West Lakes, SA, and Singleton, NSW, to improve service delivery.

We are proud of our achievements over the past year and thank our customers for their continued support.

We also thank our staff for their hard work throughout the year helping to build a solid 100% customer owned bank that offers a real alternative to the major banks.

Internet Explorer 8 no longer supported

As you may know, Microsoft recently made a decision to discontinue its support of Internet Explorer 8 (IE8). Unfortunately with this discontinuation of support from Microsoft means there will be no future security updates for it.

This leaves users exposed to potential security risks such as malware and viruses. Beyond Bank Australia would like to advise that as a result we will no longer support Internet Explorer version 8 or earlier versions as a browser.

Any future online developments by Beyond Bank Australia will support Internet Explorer 9 or later.

While you will still be able to access our website and Internet Banking using IE8 for an indefinite period of time, it may not function as expected. Internet Banking will continue to be available to IE8 users, however as it is no longer supported we may not be able to assist customers if any issues occur. You may also be liable for fraud losses on your account caused by the exploitation of any security flaws within IE8.

We recommend customers always update their browsers to the latest available version to ensure the latest security features and patches are available. You can download the latest version of Internet Explorer from Microsoft here:

If you have any queries regarding this change, please call us on 13 25 85.

Internet Banking important information - Internet Explorer 6 no longer supported

In response to recent security advisories we have made some enhancements to our Internet Banking service to improve security.

Internet Explorer 6 does not have sufficient security features and is no longer supported by Microsoft, therefore security patches are no longer available for this version. Customers using this version will not be able to login to Internet Banking from Friday 17th October. In order for Internet Explorer 6 customers to continue using our Internet Banking Service an update is required.

As always, to maintain your security we recommend customers always update their browsers to the latest available version to ensure the latest security features and patches are available. You can download the latest version of Internet Explorer from Microsoft here

These changes have been made to ensure the security of Internet Banking, and do not affect other browsers. We apologise for any inconvenience.

Scheduled Maintenance 14 September

Due to scheduled maintenance, Internet, Mobile and Smartphone Banking and some ATMs will be unavailable on Sunday 14 September from approximately 9:30am until 11am (ACST).

We apologise for any inconvenience this may cause.

Scheduled Maintenance 7-September

Due to scheduled maintenance Internet, Mobile and Smartphone Banking will be unavailable on Sunday 7 September from 3.30am until 5.30 am (ACST).

We apologise for any inconvenience this may cause.

redi to win $5,000?

Every week from 1 September through to 30 November 2014, you have a chance to win $5,000 simply by using a rediATM.

Three simple steps:

For a chance to win $5,000 weekly simply:

  1. Make an eligible withdrawal* at any rediATM between 1 September and 30 November 2014
  2. Enter online at
  3. Keep your rediATM receipt

Finding a rediATM is easy

With thousands of big red ATMs around Australia, rediATMs are easy to find. Visit or download the free ‘rediATM Finder’ Android or iphone app.


Important information: 1. Full Terms & Conditions are available at 2. Entry is only open to Australian residents aged 16 and over, who hold a valid debit card issued by Beyond Bank Australia. Valid debit cards exclude commercial (business) debit cards. 3. Entrants must not have closed their debit card account or have any overdue monies owing on their debit card account and their account must not be in arrears as at the applicable draw date/time, in order to be eligible to claim a prize. 4. *Entrants must make a cash withdrawal of any amount using a valid debit card (including rediCARD) issued by Beyond Bank Australia at any rediATM, keep their receipt and enter at win and supply all the information requested including the transaction time and date on the receipt. Balance enquiries, transfers, deposits, and change of PIN at a rediATM are not eligible for entry. 5. Competition opens 12.01am AEST on 01/09/2014 and ends 11.59pm AEDST on 30/11/2014. 6. A week refers to Monday to Sunday and a winner is drawn the following Thursday at 12.00pm (noon) AEST/AEDST (as applicable in NSW) at Anisimoff Legal, Level 5, 492 St Kilda Road, Melbourne, Victoria 3004. Therefore the first draw will take place on Thursday 11/09/2014 and last on 04/12/2014. Non-winning entries in each weekly draw will be entered into any subsequent weekly draw(s). The first (1) valid entry drawn in each weekly draw will each win AU$5,000. Thirteen (13) prizes in total will be awarded for this promotion. 7. Weekly winners will be published on on 16/12/2014 Promoter is Cuscal Limited, ABN 95 087 822 455 of 1 Margaret St, Sydney NSW 2000. NSW Permit No. LTPSNSW Permit No. LTPS/14/05257, VIC Permit No. 14/4593, ACT Permit No. TP14/02318, SA Permit No. T14/1214.

Internet Banking possible performance degradation

Due to scheduled maintenance Internet, Mobile and Smartphone Banking may experience performance issues on Sunday 31st August from 7pm until approximately 3am on Monday 1st September (ACST).

We apologise for any inconvenience this may cause.

Member Survey

We would like to advise members that over the next few weeks we will be conducting a Member Survey to hear your opinions about Beyond Bank, your levels of satisfaction and your attitudes toward us and our products. Members will be randomly selected to participate, and will receive a survey email invitation from ChantLink.

Your feedback is greatly appreciated, and we encourage all invited members to take part.

Individual responses will be strictly confidential and only your answers and broad demographics will be reported (not your name or personal information)

If you have any concerns about participating in this research, please contact us on 13 25 85.

Travel Advisory - Hurricane Iselle and Hurricane Julio

Please refer to the following information concerning those affected by Hurricane Iselle and Hurricane Julio in New Zealand.

SCAM ALERT Phishing Attack

Beyond Bank is aware of a current email scam targeting customers purporting to be from Beyond Bank Australia claiming that their online banking has been temporarily suspended, urging the customer confirms their account identity in order to regain access to their online banking.

Please see example of hoax email:

Dear Customer

your online banking has been temporarily suspended, due to irregularities on your account. We urge you confirm your account identity in order to regain access to your online banking.

Click here to get started

Note: This warning is only valid for 24hrs. Failure to adhere to this warning, will lead to the termination of your online banking.

Security Team
Beyond Internet Bank

Please do not click on any links, open attachments or enter any personal information in these emails. Beyond Bank will never send you an email with links to Internet Banking or ask you for personal information.

If you have clicked a link, opened an attachment, or noticed anything unusual within your Internet Banking session, call us immediately on 13 25 85.

Please refer to the Stay Smart Online website for information on securing your computer.

Need help?
13 25 85

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