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Whether you’re a customer or a curious member of the public, we’d love to share our latest stories and initiatives with you.

We’re no ordinary bank. Beyond Bank is a mutual bank, which means we don’t serve share market investors. Profits are passed on as savings for our customers and support for community projects. Join the bank that gives back.

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Travel Advisory Nice Attack

We are aware that an unfortunate event has occurred during Bastille Day celebrations in Nice, France with a large motor vehicle colliding with a crowd of people. We would first like to extend our deepest sympathy to all those affected by this tragic event.

For information relating to claims arising from the attack in Nice, France please refer to this Travel Advisory.

Travel Advisory Turkey

For information relating to claims arising the military action in Turkey please refer to this Travel Advisory.

We would like to extend our deepest sympathy to all those affected by this tragic event.

Beyond Bank extends sponsorship of the Credit Union Christmas Pageant

Beyond Bank Australia is delighted to announce it will continue to support the Credit Union Christmas pageant for another three years.

Credit unions (including Beyond Bank) have been naming rights sponsor of the Credit Union Christmas Pageant for the last 20 years.

“The credit unions strongly believe that the Christmas Pageant is a unique opportunity to give back to the community that supports us each and every day,” said Beyond Bank CEO and Chair, Credit Union Pageant Company, Robert Keogh.

“The credit unions’ continuing commitment to the Pageant is a reflection of their longstanding and unwavering support of community initiatives.

“The credit unions have enjoyed bringing this event to the people of South Australia, and are looking forward to another three years of collaboration with Events South Australia sharing the powerful message about the value and importance of community.”

The deal, announced today, will extend the naming rights sponsorship by a further three years, up to and including 2018.

Planning is well underway for the 2016 event which will be held on Saturday 12 November.

“Being part of the local community is at the heart of everything we do at Beyond Bank and we are thrilled to once again be part of the naming rights sponsorship,” said Mr Keogh.

“More than 500 Credit Union staff, family and friends are involved in the Pageant and it remains one of the most enduring partnerships in our great State.

Overnight Payments Issue 7 July 2016

This issue has been fully resolved for all members and all payments have come through. We sincerely apologise for any inconvenience caused. Please contact us directly if you have any remaining issues as a result of the delay. Thank you for your patience.

Scheduled Maintenance - 10 July

Due to scheduled maintenance, Internet Banking, Phone Banking and the Mobile App will be unavailable on Sunday 10 July 2016 from 12am until approximately 7:30am (ACST).

We apologise for any inconvenience this may cause.

Travel Advisory - Istanbul Attacks

We are aware that an explosion occurred at the airport in Turkey.  We would first like to extend our deepest sympathy to all those affected by this tragic event.

Please refer to this Travel Advisory for Information relating to claims arising from the Istanbul attacks.

If you have any questions or queries, please contact our Allianz Global Assistance Information Hotline on 1300 725 154

New to our Mobile App

A new update for our apps (iOS v1.3.2 and Android v1.4.1) is now available.

This version includes the following enhancements:

  • Loans now display additional information such as your repayment amount and date
  • A bug affecting the way WA users transactions display has been amended.

To update your app visit The App Store, Google Play or to download search 'Beyond Bank' or visit http://www.beyondbank.com.au/banking/mobile-banking.html

New Internet Banking Feature

You can now view your Internet Banking activity by selecting 'Services' and then 'Session History'. This is an additional security feature which displays when you have last logged in or out of Internet Banking, so you can be sure you are the only person viewing your account details.

Some of the activities your session history will display include:

  • Secure SMS's sent
  • Transfers performed
  • Updating contact details
  • Card activations and PIN changes

Beyond Bank wins Canstar Online and Mobile Banking Awards

We are pleased to advise that Beyond Bank Australia has been recognised by CANSTAR in their annual banking awards. Beyond Bank has been judged the 2016 winner for the following two categories:

  • Customer-Owned Institution of the Year – Online Banking
  • Customer-Owned Institution of the Year – Mobile Banking.

This is the second year in a row we have been awarded the Online Banking Award.

The CANSTAR Online and Mobile Banking Awards use a sophisticated award methodology that compares the offerings of features on both the online and mobile banking platforms of financial institutions across Australia. The two awards aim to recognise institutions who offer quality online and mobile services to further enhance customer experience.

CANSTAR collects over 300 different features on the online capability of Australian Institutions. The main areas of consideration are Banking (transactional ability of both desktop and mobile banking), Website (features available through the website), and Customer Satisfaction (overall user experience with an institution’s internet and mobile
banking platform).

These awards come after we received the 2016 Celent Model Banking Innovation Award, Money magazines Best Transactor Credit Card, Mozo Expert Choice Awards for our Fixed Home Loans and our Kids Savings Account, and the Roy Morgan Research Award for Best Customer Satisfaction in February.

Welcome for Country First members

Welcome to Country First members, we hope you enjoy your new website. Here you will find important information about changes to your accounts. 

  • Your new BSB - 325-185

If you have any money credited or debited to your account please ensure you update the payments with your new BSB 325-185. 

  • Card holders - how to update your PIN

Updating your card PIN can be done in branch or via Internet Banking. Simply log in to Internet Banking, select 'Services' then 'Card Management'. 

  • CGU Insurance policy holders

If you hold a CGU Insurance Policy, please continue to contact them for any policy updates on 13 22 94 or claims on 13 24 80 or via their website

  • My Card (Citibank) Credit Card users

If you are a My Card user, you can continue to access your online statements by visiting www.cardservicesdirect.com.au. Please ensure you save this url as a favourite within your browser for future use. 

  • Access Codes (passcode) Internet Banking 

If you are a user of Internet Banking we wish to advise that you will no longer be required to change your Access Code (passcode) every three months. However to maintain your online security, we recommend that you periodically change your online passwords. You can update your Internet Banking password at any time on the Change Password screen in (Settings). Try using uppercase and lowercase characters, as well as numbers and symbols to make your password as difficult for someone to guess as possible.   

  • Changes to your accounts

This brochure outlines important changes to your membership and accounts as well as information on some great new products and services that will be available to you from 6 June 2016 (6 June). 

 

 

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For the security of your accounts, Internet Banking no longer supports Internet Explorer 8 or earlier versions.

As you may know, Microsoft recently made the decision to discontinue its support of Internet Explorer 8 (IE8). This leaves users exposed to potential security risks. As a result, Beyond Bank's Internet Banking will no longer support Internet Explorer 8 or earlier versions. Going forward, Beyond Bank will support Internet Explorer 9 or later to ensure the security of your accounts.

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