News



Want to stay up-to-date with our latest news?

Whether you’re a customer or a curious member of the public, we’d love to share our latest stories and initiatives with you.

At Beyond Bank we’re a bank that is 100% owned by our customers. We go beyond in everything we do and that means doing more for our customers than they ever expected. It’s part of what makes us the other way to bank.

Read our latest stories below.
 

Public Holiday notice

We wish to advise that our branches in WA, ACT & NSW will be closed on Monday 30 September and our branches in SA, ACT & NSW will be closed on Monday 7 October due to public holidays.

You can still reach our Contact Centre on 13 25 85, which will remain open from 8am-8pm (CST) on the public holidays. Internet, Mobile and Phone Banking will also be available.

Changes to the Beyond Bank Credit Card Offering

We would like to advise our members that, from 18 September 2013, we will no longer offer a Low Rate MasterCard and a Platinum MasterCard through our partnership with Citibank.


If you currently have a MasterCard, you can continue to use it and you will receive a letter from Citibank advising you of the changes and notifying you to contact Citibank direct for any MasterCard issues. You will be provided with a generic ‘MyCard’ branded MasterCard when your card is due for renewal. The conditions and features associated with your card will not change.

You can continue to log in to your MasterCard account here:  https://www.cardservicesdirect.com.au/AUCRD/JPS/portal/Index.do?tabId=Home

In October we will be introducing our own Beyond Bank Australia low rate Visa Credit card.


We are excited about this new card and look forward to launching the card and its features in the coming weeks.

Our new look app now available

Our new look Beyond Bank app has been released. The app is available for iPhone iPad and Android phones and can be downloaded via the App Store and Google Play.

The app has the same great benefits like fee free transfers and push notifications but with a new look and feel.

Find Out More

Alliance one members - welcome to the other way to bank

Recently we wrote to Alliance One members to advise that the Community CPS Group was applying to become a 100% customer-owned bank. We then announced that our application had been approved and, on 1 August 2013, we became a mutual bank – Beyond Bank Australia.

We’ve always done all we can to offer more to our members and to benefit our communities. So we can offer even more, we have undergone an evolution. We've become a mutual bank – Beyond Bank.

As Community CPS we were member-owned, took pride in customer service, and believed in making a positive difference in the community. None of that has changed.

In fact, by becoming a mutual bank, we are able to provide even more for our members and their communities. As Beyond Bank, we can offer the best of both worlds – the security and competitive rates of a bank, together with the member-oriented philosophy and benefits of a credit union.

Becoming a mutual bank allows us to attract wholesale deposits from places that, as a credit union, we weren’t able to. This means lower fees and charges and higher returns for you, as for all our members.

We’ll continue to benefit all the communities in which we operate, whether it be through volunteering, specialised banking products or financial support for not-for-profit organisations.

All the things you love about the Community CPS Group won’t change.

Our strong member focus, our customer service, our support for your community – none of these things will ever change. We will always put customers first and invest in their communities.

The accounts and products you hold with us, the people you deal with, your access to the ATM network and the instructions you give us in relation to your accounts will not change either.

Naturally, there will be some things that need to change. You can expect to see our staff in new uniforms, as well as new-look statements, debit and credit cards (on renewal), website and online banking.

We will also have new branch signage rolled out across the country.

And you’ll love the other way to bank – Beyond Bank Australia.

As a 100% customer owned bank, our profits are used only to benefit our customers and their communities. We call this approach banking + good.

And what does that mean for you? Well, things like improved banking products, better rates and less fees and charges.

At Beyond Bank Australia we will continue to give you the best of both worlds; the flexibility and security of a bank, together with the customer service levels you’d expect from a mutual organisation.

We’re a bank that is committed to the prosperity of many, not just the few.

To find out more about Beyond Bank Australia, or if you have questions about how the change may affect you, please phone 13 25 85, visit your local branch or email contactus@beyondbank.com.au

Scheduled Maintenance

Due to planned maintenance, our Internet Banking, Mobile Banking and Telephone Banking services will be unavailable Sunday 1 September 2013 between 1:00am and 7:30am CST.

We apologise for any inconvenience this may cause.

Eastwoods' name is changing on 1 September 2013

Following our change to Beyond Bank Australia on 1 August 2013 our subsidiaries Eastwoods Wealth Management and Eastwoods Accounting and Taxation Services will change their trading names as follows on 1 September 2013:

Current Name Name as of 1 September 2013
Eastwoods Wealth Management Beyond Bank Australia Wealth Management
Eastwoods Accounting and Taxation Services Beyond Business and Accounting Services
and
Beyond Taxation Services


They will continue to provide the same level of quality service their clients enjoy, and their experienced and qualified staff will continue to assist with the complex and demanding issues faced by businesses and individuals today.

The products and services they provide and their staff will not change.

The only change Eastwoods clients can expect to see is their new name on future information they send, as well as a new website. These changes will take effect from 1 September 2013.

More information

If you’d like to find out more about this change, please don’t hesitate to phone your Financial Planner on (08) 8132 9288 or your Senior Accountant on (08) 8132 9222.

Scheduled Maintenance

Due to planned maintenance our Internet Banking and Mobile Banking services will be unavailable Sunday the 18th of August 2013 between 1:00am and 5:00am CST.

We apologise for any inconvenience this may cause.

ATM research survey

We would like to advise our members that you may receive an email from us inviting you to participate in an online ATM research survey from 23 August 2013.

This survey is for a selected group of members and is being conducted by The NTF Group, a research consultancy company, on behalf of Cuscal Limited, who provides cardholder processing services to Beyond Bank Australia.

Please note that you complete the survey anonymously (no personal information is requested) and responses are aggregated and used for research purposes only. The survey is being conducted in accordance with the provisions of the Privacy Act 1988 (Cth), and all the information you provide is totally confidential.

We will never ask you to participate in surveys without providing notification on our website so that you can ensure it is legitimate. We will never request that you provide password or PIN details, or log in to Internet Banking, via links in emails or surveys.
We hope you’ll participate to improve our understanding of your ATM preferences so we can provide better service to you.

If you have any queries regarding the survey please call us on 13 25 85.

Welcome to the other way to bank

Recently we wrote to our members to advise that the Community CPS Group was applying to become a 100% customer-owned bank. We are thrilled to announce that our application has been approved and, from 1 August 2013, we will become a mutual bank – Beyond Bank Australia.

We’ve always done all we can to offer more to our members and to benefit our communities. So we can offer even more, we’re undergoing an evolution. We’re becoming a mutual bank – Beyond Bank.

As Community CPS we are member-owned, take pride in customer service, and believe in making a positive difference in the community. None of that will change.

In fact, by becoming a mutual bank, we’ll be able to provide even more for our members and their communities. As Beyond Bank, we can offer the best of both worlds – the security and competitive rates of a bank, together with the member-oriented philosophy and benefits of a credit union.

Becoming a mutual bank allows us to attract wholesale deposits from places that, as a credit union, we weren’t able to. This means lower fees and charges and higher returns for you, as for all our members.

We’ll continue to benefit all the communities in which we operate, whether it be through volunteering, specialised banking products or financial support for not-for-profit organisations.

All the things you love about the Community CPS Group won’t change.

Our strong member focus, our customer service, our support for your community – none of these things will ever change. We will always put customers first and invest in their communities.

The accounts and products you hold with us, the people you deal with, your access to the ATM network and the instructions you give us in relation to your accounts will not change either.

Naturally, there will be some things that need to change. You can expect to see our staff in new uniforms, as well as new-look statements, debit and credit cards (on renewal), website and online banking.

We will also have new branch signage rolled out across the country.

And you’ll love the other way to bank – Beyond Bank Australia.

As a 100% customer owned bank, our profits are used only to benefit our customers and their communities. We call this approach banking + good.

And what does that mean for you? Well, things like improved banking products, better rates and less fees and charges.

At Beyond Bank Australia we will continue to give you the best of both worlds; the flexibility and security of a bank, together with the customer service levels you’d expect from a mutual organisation.

We’re a bank that is committed to the prosperity of many, not just the few.

To find out more about Beyond Bank Australia, or if you have questions about how the change may affect you, please phone 13 25 85, visit your local branch or email contactus@beyondbank.com.au

We’re becoming a 100% Customer Owned Bank

We are pleased to advise that we have recently sent a letter out to our members announcing we are becoming a mutual bank. By doing this we’ll be able to offer our members even more and position our business for the future.

In 2010, the Federal Government’s Competitive and Sustainable Banking System reforms were launched. These reforms encouraged large credit unions and building societies who met the Australian Prudential Regulatory Authority’s authorisation guidelines on minimum capital requirements to apply to become a bank.

As one of Australia’s largest and best performing mutual financial institutions we met the eligibility criteria to apply to use the term ‘bank’.

Following extensive analysis and research across Australia we have concluded that there are opportunities in becoming a bank. We believe a mutual bank that is still 100% owned by its members and which is underpinned by strong values and a cooperative philosophy, offers a real alternative to consumers.

Since our beginning we have grown and evolved in order to remain relevant to our members. Today, we firmly believe our continuing success lies in becoming a mutual bank. The bank will combine the strengths of the credit union, namely our values, our member focus, and our strong customer service, together with safety, security and high levels of financial expertise.

We will remain a 100% customer-owned bank and continue to reinvest our profits back into the organisation to deliver a better banking experience through an expanded product and service offering, better interest rates and lower fees, while continuing our support of the many worthy causes in the community through our Foundation.

  • What will change:

Our funding: We’ll be able to attract funds from more organisations, meaning we can support our future growth and offer more for our members.
Our name: As a credit union, we trade under a number of brands throughout Australia. By bringing these brands under one name we will better link our people across the country resulting in savings for our organisation.
Our appearance: With our new name will be new-look branches, staff uniforms and logos.

  • What won’t change:

Your products and services: These will not change, including your accounts.
Your ownership: We’ll remain a 100% customer owned financial institution. Your rights as a member will not change.
Our philosophy: As always, our profits will be used to reward our members and their communities. We’ll continue to provide benefits for our members and community organisations.

It’s an exciting time for us as we begin this important transition for our organisation. We are all working hard to make this a reality. Our Board and Executive team firmly believe that changing to a mutual bank will enhance our market standing and underpin our plans for continued growth and position ourselves as a strong financial alternative.

Later this month we’ll be sending members another letter unveiling our new name and brand, before we release the details to the general public.

For more information, please don’t hesitate to call us, drop in to your nearest branch, or email us at contactus@beyondbank.com.au

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For the security of your accounts, Internet Banking no longer supports Internet Explorer 8 or earlier versions.

As you may know, Microsoft recently made the decision to discontinue its support of Internet Explorer 8 (IE8). This leaves users exposed to potential security risks. As a result, Beyond Bank's Internet Banking will no longer support Internet Explorer 8 or earlier versions. Going forward, Beyond Bank will support Internet Explorer 9 or later to ensure the security of your accounts.

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