B Corp Award
We are proud to announce that we’ve just been named in the top 10% of B Corp's as Best for the World in Governance for being accountable and transparent to our staff, customers and communities.
As an Australian customer-owned bank, it is an honour to receive global recognition for the commitment we have made to being sustainable and ethical. It’s a long-term commitment that extends across all aspects of our day to day banking from our frontline staff to the call centre to our executive team.
We are constantly reviewing and striving to be the best bank we can for our customers and their local communities.
We are driven by our values every day and use them to guide our decision making and help create a sustainable future.
Working with passionate people is extremely rewarding —knowing that together, we are making a difference.
A commitment to sustainability starts at the top and our governance structure which is focused on values and doing good lays out the path for our staff to follow.
Canstar Awards 2018
We’re very excited to announce that Canstar has named us Customer Owned Institution of the Year for Mobile Banking for the third year in a row and Online Banking for the fourth year in a row!
Canstar compared the features of online and mobile banking platforms across Australia and we were selected because we offer quality online and mobile services which further enhance customer experience.
We’re very proud of the work our team does in enabling our customers to conduct their banking online or via their mobile quickly and easily and look forward to bringing your more updates soon!
Find out more about Internet Banking.
Find out more and download our App for mobile banking.
Queen's Birthday Public Holiday
We wish to advise that our ACT, SA and NSW branches will be closed on Monday 11th June for the Queen's Birthday public holiday.
Our Customer Relationship Centre (13 25 85) will be open from 8am to 8pm (ACST) and our WA branches will remain open. Internet, Mobile and Phone Banking will continue to be available during this time.
Scheduled Maintenance - 3 June
Due to scheduled maintenance, our Internet Banking, Phone Banking and Mobile App will be unavailable on Sunday 3 June from 2:30am until approximately 7:30am (ACST).
We apologise for any inconvenience this may cause.
Banking Issues 29 May
We sincerely apologise for a short outage which occurred to internet banking and the app, approx between 5.20-5.35pm ACST 29 May. The problem has now been resolved and all services are back to normal.
Card Payment Issues
The issue affecting card transactions has been resolved. No further issues preventing card transactions have been detected sine 1:00pm (ACST)
We have identified that approximately 60 Salary Packaging customers have had a hold put on funds for transactions that were in fact declined. These holds are currently being removed to ensure funds remain available to customers. This work should be complete in the next hour.
The issue preventing card transactions from being processed appears to have been resolved around 1:00pm (ACST) We have been monitoring transactions since this time and can confirm that card transactions are now being processed correctly.
However, we are aware that there may be some card transactions that were declined during the outage that may have placed a hold on funds in the account. We are investigating this issue urgently and will advise once more detail is known.
12:45pm ACST - We are currently investigating intermittent issues affecting all card payments. This includes ATM, EFTPOS, Apple Pay, Samsung Pay & Google Pay. We sincerely apologise, and are currently investigating the issue with our supplier and will provide further updates here as they come to hand.
Travel Advisory Kilauea Volcano Hawaii
Kilauea Volcano in Hawaii recently erupted following a magnitude 6.9 earthquake. The following Travel Advisory is for customers who are currently travelling or with upcoming journeys.
Tax Residency Self-Certification
Recently we contacted select customers in regards to a new legal requirement for banks to confirm if their customers have tax obligations with any foreign countries. This requirement is due to Governments around the world, including Australia, introducing a tax information sharing arrangement.
For customers who have foreign tax responsibilities, based on Common Reporting Standards (CRS) we are required to provide certain information about them to the Australian Taxation Office (ATO) each year. The ATO may exchange this information with foreign tax authorities.
For further information regarding CRS, information can be found on the Australian Tax Office’s website. https://www.ato.gov.au/General/International-tax-agreements/In-detail/International-arrangements/Automatic-exchange-of-information---CRS-and-FATCA/?page=1
Call wait times. 17/4/18
7.00PM ACST - Issue resolved
Call times have resumed to normal, thank you for all your patience and understanding. Our call centre is open from 8am-8pm ACST to assist you with your enquiries.
Wait times have reduced slightly, but are still longer than normal. We apologise for the delays, and thank you for your patience and understanding.
Wait times are still above normal levels and may continue into the early evening. We apologise for any inconvenience caused and thank you for patience.
Our sincere apologies, wait times have increased above normal levels again, and are currently around 6 minutes. We are working to bring the wait times down to normal levels ASAP, and thank you for your patience in the meantime.
Call wait times are now at normal levels and we will provide further updates if the situation changes. Thank you for your patience and understanding.
Thank you for your patience this morning. Call wait times have decreased slightly, but are still higher than usual. Our additional staff are assisting to reduce wait times as quickly as possible. Thank you for your understanding, and our sincere apologies for any inconvenience caused.
Your calls are very important to us. We have increased our staffing today to handle additional call volumes, the wait times are higher than normal and we appreciate your patience.
Important Message for Android Users
To ensure secure banking and protection of your personal details and accounts, users will need to have Android 5.0 or above in order to access the app, internet banking and website.
We encourage you to ensure your devices use the latest operating systems at all times to protect your information online and continue to access your banking.
For more information, and details on how to ensure continued access to your banking, please click here.