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Scheduled Maintenance 21 May

Due to scheduled maintenance, Internet Banking, Phone Banking and the Mobile App will be unavailable on Sunday 21 May 2017 from 1am until approximately 7am (ACST).

We apologise for any inconvenience this may cause.

Scheduled Maintenance 14 May

Due to scheduled maintenance, Internet Banking, Phone Banking and the Mobile App will be unavailable on Sunday 14 May 2017 from 1am until approximately 7am (ACST).

We apologise for any inconvenience this may cause.

Hunter United Employees Credit Union and Beyond Bank announce plans to merge

We would like to announce that we plan to merge with Hunter United Employees Credit Union, which is expected to take place in late 2017.

We have signed a Memorandum of Understanding and the merger will now undergo due diligence, regulatory approval and Hunter United member approval.

The merger will offer expanded services and more branches to members of both organisations across the Hunter.

As customer owned organisations, we are both committed to members, staff and the local community and together, we will have an even greater capacity to develop financial solutions that offer the best value to members.

Our Bank has a strong position in the national financial services market and this proposed merger will build on our commitment to regional Australia and provide a very clear alternative in the market for customers in the Hunter.

Both organisations also have strong relationships with local communities and we look forward to expanding and developing community programs once the merger is finalised.

All future decisions will be taken with the best interests of the members and staff of both organisations - there will be no job losses and more development opportunities for local staff.

Hunter United has approximately 9,000 members and assets worth $300 million. Their seven local branches complement our existing network which covers Wagga Wagga, the ACT, Hunter and Riverina regions, regional South Australia, Adelaide and Perth.

Anzac Day Public Holiday Notice

We wish to advise that our branches and national Contact Centre will be closed on Tuesday 25 April 2017 for the Anzac Day public holiday.

Internet, Mobile and Phone Banking will continue to be available during this time.

Easter Public Holiday Notice

Please note that our branches will be closed from Friday 14th - Monday 17th April over the Easter period.

Our national Contact Centre will only be open on Saturday 15th April from 9am - 3pm (ACST) by calling 13 25 85.

Internet, Mobile and Phone Banking will continue to be available during this time.

We hope all our customers enjoy the Easter break.

Marion Branch Renovation Update

During the last phase of renovations at our Marion Branch, the temporary kiosk will be closed from Thursday 13th April until we re-open our new branch on Monday 1st May.

If you have a card with a PIN, you can withdraw cash at any rediATM, or when making a purchase at retailers within the centre who offer cash out with eftpos. Bank@Post is also available at Australia Post for personal cash, cheque deposits and cash withdrawals and any fees will be waived during the renovation period.

The Marion team are excited about the change and look forward to welcoming you to our new branch in May.

 

App Update

Thanks to our customer feedback we’ve identified a number of features our customers are looking for in our mobile app. Based on these requests we’ve updated our app with a range of new features and bug fixes.

You can now:

  • See an overview of your accounts in a single screen
  • Schedule transactions and see a list of scheduled transfers without logging in to Internet Banking
  • See your pending transactions
  • Transfer funds between accounts more easily.

To upgrade to the latest version, please visit the App Store or Google Play. You can find the links here.

Payment Delay

*UPDATE* 10:40am (ACST)

We have now confirmed that all delayed payments have been resolved and customers affected should now see the payments within their accounts. Thank you for your patience.

We are aware that some customers may be experiencing a delay in receiving payments into their accounts this morning (Thursday 16th March 2017).

This is currently being investigated and we will advise as soon as we have an update.

Internet Banking Outage

Friday 10 March

We are aware that some customers are experiencing intermittent issues accessing Internet Banking and the Mobile App.

We are currently working on a resolution as a matter of priority and will provide updates once they become available.

Wednesday 8 March

*UPDATE 5:30pm ACDT*
Access to Internet and Phone Banking and the Mobile App has been restored. Thank you for your patience while we worked on this.

We are currently experiencing technical issues with Internet Banking, Phone Banking and the Mobile App which we are working on as a matter of urgency.

We apologise for any inconvenience and will provide updates as they become available. 

Scheduled Maintenance - 10 March

Due to scheduled maintenance, Internet Banking, Phone Banking and the Mobile App will be unavailable on Friday 10 March 2017 from 3:30am until approximately 5:30am (ACDT).

We apologise for any inconvenience this may cause.

 


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For the security of your accounts, Internet Banking no longer supports Internet Explorer 8 or earlier versions.

As you may know, Microsoft recently made the decision to discontinue its support of Internet Explorer 8 (IE8). This leaves users exposed to potential security risks. As a result, Beyond Bank's Internet Banking will no longer support Internet Explorer 8 or earlier versions. Going forward, Beyond Bank will support Internet Explorer 9 or later to ensure the security of your accounts.

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