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Whether you’re a customer or a curious member of the public, we’d love to share our latest stories and initiatives with you.

We’re no ordinary bank. Beyond Bank is a mutual bank, which means we don’t serve share market investors. Profits are passed on as savings for our customers and support for community projects. Join the bank that gives back.

Read our latest stories below.
 

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Lenovo Notebook Security Alert

Lenovo Notebook computer owners should be aware of a potential security vulnerability associated with the software application SuperFish, which was pre-installed on some Lenovo Notebook computer models.

Lenovo recommends that this software is removed.

Additional information about the risks associated with SuperFish and instructions on how remove the software provided by Lenovo is available from the following link: http://support.lenovo.com/en/product_security/superfish

Scheduled Maintenance 13 February

Due to scheduled maintenance, our website will be unavailable on Friday 13 February 2015, from 6am (ACST) for approximately one hour.

Access to Internet Banking will still be available via our maintenance page.

We apologise for any inconvenience this may cause.

Beyond Bank Australia Lauches SA Fire Appeal

Beyond Bank Australia has launched a Bush Fire Appeal to raise much-needed funds for residents of South Australia devastated by the fires.

The Beyond Bank Australia Foundation has kick-started the appeal with a donation of $20,000, and is now urging its staff, members and the general public to support the initiative. All funds raised will be dispersed to individuals and families in affected areas in South Australia through the local state government emergency support fund and CFS Foundation.

Beyond Bank Chief Executive Officer, Mr Robert Keogh, said the appeal will provide financial support to the residents of South Australia in this time of need.

“While more hot conditions and wild weather is predicted for South Australia over the coming days, and the immediate danger for locals is not over, the painful process of letting residents visit their homes to see what’s been lost has begun. The Beyond Bank Australia Bush Fire Appeal will help provide support to affected residents during the rebuilding process” said Mr Keogh.

“Our thoughts are with the residents of South Australia, their friends, families and everyone who is affected by this disaster. We encourage anyone who would like to donate to the Bush Fire Appeal online, by calling us on 13 25 85 or by visiting a Beyond Bank Australia branch.

“We also want to make sure that Beyond Bank Australia customers know we are here to help if they have been affected by the fires, and we’re encouraging them to come and talk to us if they are concerned about their financial situation due to losses suffered in the blaze."

“The funds raised through the appeal will assist the South Australian Government Emergency Support Fund and the CFS Foundation in providing much needed support to those among us who have suffered losses and need to rebuild their lives. The funding will also support CFS and their volunteers with the amazing work they do throughout fire season.

Please get in touch with us if you wish to support the appeal – every little bit helps.”

Stay safe online during the holiday season

The festive season is once again upon us and it is an important time to stay safe online. Beyond Bank is aware of a number of email scams targeting customers purporting to be from Beyond Bank Australia or related to their banking with Beyond Bank.
The email may encourage you to click on a link or attachment which may load virus software to your computer which then gathers details on any passwords.

We advise not to click on the links, block the sender and delete the email. If you have clicked on a link please do not use Internet Banking until your computer has been checked and cleaned of any virus.

An example is a current email scam targeting customers through fraudulent emails purporting to be from BPAY, claiming that a payment has not been successful. The email directs recipients to open an attached Word document.

If you have clicked a link, opened an attachment, or noticed anything unusual within your Internet Banking session, call us immediately on 13 25 85.

Please refer to the Stay Smart Online website for information on securing your computer.

Scheduled Maintenance 23 December

Due to scheduled maintenance our Telephone, Internet and Mobile Banking services will be unavailable on Tuesday 23rd of December 2014, from 2am until approximately 4am (ACST).

We apologise for any inconvenience this may cause.

Christmas Public Holiday Notice

We would like to wish all our customers and their families a very safe and happy Christmas and all the best for 2015!

We know this time of year can be really busy, so we have extended our Member Contact Centre hours of operation during the festive season. You can call us or reach us online 7.00am – Midnight (ACST), 7 days a week (excluding national public holidays)

Public holidays our branches and Member Contact Centre will be closed on:

  •     Christmas Day - Thursday, 25 December
  •     Boxing Day/Proclamation Day - Friday, 26 December
  •     New Years Day - Thursday, 1 January

In addition, all ACT branches and Queanbeyan and Batemans Bay in NSW will also be closed on Monday 29 December.

For regular branch opening hours, search for your location on our Locate Us page.

Our Beyond Bank Wealth Management office will be closed from 12pm on Wednesday 24 December and reopen on Monday 5 January 2015.

Thank you for supporting us this year.

Go green with estatements

At Beyond Bank, we want to make a positive difference to the environment by encouraging all our customers to sign up for e-statements. By choosing to receive your statements electronically, you can help reduce paper usage while making things more convenient for you.

With e-statements, you can take advantage of:

  • 24/7 access to your past and present statements.
  • Reduced paper filing of statements – store up to 7 years of statement history online.
  • Email alerts when your statement is available for viewing.
  • No waiting to receive your statement in the mail.
  • Choice as to how often you receive your statements, monthly, quarterly or six-monthly.

To further lessen our environmental impact, we will also be reducing our statement frequency from 3-monthly to 6-monthly. You will receive more information about this change in the coming months.

Caring for the environment and caring for our customers. That’s the other way to bank.

How to make the switch to e-statements.

It’s easy… You can register to receive e-statements directly through Internet Banking via our “Statements and History” page and simply follow the prompts, or alternatively, call us on 13 25 85 for assistance.
 

Your New Look Statement

We have redesigned our statements to help you find all the important information you need at a glance.  View a sample statement here to see the changes. We have made a note of a few new things to look out for, including BPAY details as you can now repay your credit card through BPAY.


If applicable to you, your statement includes information on any credit card, credit limit, loan or deposit you may have with us, along with your savings account transactions and membership information.  

To further lessen our environmental impact, we will also be reducing our statement frequency for customers who currently receive a statement quarterly.  In the new year you will receive statements twice a year in July and January. Move to e-statements receive your statement more often.

At Beyond Bank, we want to make a positive difference to the environment by encouraging our customers to register for e-statements. With e-statements, you can take advantage of:

  • 24/7 access to your past and present statements
  • Receive email alerts when your statement is available for viewing
  • Reduced paper filing for you – we store up to 7 years of statement history for you online.

View a sample statement here.

If you have any queries regarding your new look statement, give us a call on 13 25 85 or email us.

 

Supporting ACT homeowners affected by ‘Mr Fluffy’

In response to the ‘Mr Fluffy’ loose fill asbestos insulation issue in the ACT, we are pleased to announce a number of initiatives that will help affected homeowners make the transition to a new home.

Beyond Bank will offer loans to residents who join the buyback scheme using their existing ‘Mr Fluffy’ property as security, and will waive upfront fees and charges associated with the loan.

We have also appointed a dedicated Relationship Manager to assist residents through the process.

We understand this is an uncertain time for affected homeowners and our thoughts are with all residents, their families and friends who have been affected. We continue to work closely with Chief Minister, Katy Gallagher’s office in helping to address this matter.

Beyond Bank is here to help, and we encourage you to discuss your circumstances with us to find the best possible solution for you.

Visit any Beyond Bank branch in the ACT or call our dedicated Relationship Manager, Andrea McCann on 0407 716 666.
 

Scheduled Maintenance 27 November

Due to scheduled maintenance Internet and Mobile Banking will be unavailable on Thursday 27th November 2014, from 3am until approximately 4am (ACST).

We apologise for any inconvenience this may cause.

Need help?
13 25 85

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