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Payment Delay

*UPDATE* 10:40am (ACST)

We have now confirmed that all delayed payments have been resolved and customers affected should now see the payments within their accounts. Thank you for your patience.

We are aware that some customers may be experiencing a delay in receiving payments into their accounts this morning (Thursday 16th March 2017).

This is currently being investigated and we will advise as soon as we have an update.

Internet Banking Outage

Friday 10 March

We are aware that some customers are experiencing intermittent issues accessing Internet Banking and the Mobile App.

We are currently working on a resolution as a matter of priority and will provide updates once they become available.

Wednesday 8 March

*UPDATE 5:30pm ACDT*
Access to Internet and Phone Banking and the Mobile App has been restored. Thank you for your patience while we worked on this.

We are currently experiencing technical issues with Internet Banking, Phone Banking and the Mobile App which we are working on as a matter of urgency.

We apologise for any inconvenience and will provide updates as they become available. 

Scheduled Maintenance - 10 March

Due to scheduled maintenance, Internet Banking, Phone Banking and the Mobile App will be unavailable on Friday 10 March 2017 from 3:30am until approximately 5:30am (ACDT).

We apologise for any inconvenience this may cause.

 

Public Holiday Notice - Monday 13 March

We wish to advise that our SA & ACT branches will be closed on Monday 13 March 2017 for the Adelaide Cup and Canberra Day public holidays.

Our National Contact Centre will still be open and can be reached on 13 25 85 from 8am - 8pm (ACDT). Internet, Mobile and Phone Banking will continue to be available during this time.

Marion Branch Renovation

We're excited to announce that we are renovating our Marion branch commencing Monday 27th February.

During the renovation period we'll have a temporary kiosk open 9am-5pm from Monday to Friday at our current location. Our staff will be able to assist you with non-cash transactions, general enquiries, home and personal loan appointments and our normal wide range of products and services.

If you have a card with a PIN, you can withdraw cash at any rediatm, or when making a purchase at retailers within the centre who offer cash out with eftpos. Bank@Post is also available at Australia Post for personal cash, cheque deposits and cash withdrawals and any fees will be waived during the renovation period.

The Marion team are excited about the change and look forward to welcoming you to our new branch in May.

Scheduled Maintenance - 2 February

Due to scheduled maintenance, Internet Banking, Phone Banking and the Mobile App will be unavailable on Thursday 2 February 2017 from 4am until approximately 6am (ACDT).

We apologise for any inconvenience this may cause

App Update Version 1.3.3

We’ve updated our app with a few behind the scenes changes to the way we receive your feedback via App Feedback and Email Us.

To upgrade to Version 1.3.3 visit the App Store or Google Play.

Australia Day Public Holiday Notice

We wish to advise that our branches and national Contact Centre will be closed on Thursday 26 January 2017 for the Australia Day public holiday.

Internet, Mobile and Phone Banking will continue to be available during this time.

Scheduled Maintenance - 11 January

Due to scheduled maintenance, Internet Banking will be unavailable on Wednesday 11 January 2017 from 4:30am until approximately 7:00am (ACDT).

We apologise for any inconvenience this may cause.

Christmas Public Holiday Notice

We would like to wish all our customers and their families a very safe and happy Christmas and all the best for 2017!

Our branches and Member Contact Centre will be closed on the following public holidays:

  • Christmas Day holiday - Monday 26 December
  • Proclamation Day - Tuesday 27 December
  • New Years Day holiday - Monday 2 January

For regular branch opening hours, search for your location on our Locate Us page.

Our Beyond Bank Wealth Management offices will be closed from Friday 23 December and reopen on Tuesday 3 January 2017.

Thank you for your continued support this year.


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For the security of your accounts, Internet Banking no longer supports Internet Explorer 8 or earlier versions.

As you may know, Microsoft recently made the decision to discontinue its support of Internet Explorer 8 (IE8). This leaves users exposed to potential security risks. As a result, Beyond Bank's Internet Banking will no longer support Internet Explorer 8 or earlier versions. Going forward, Beyond Bank will support Internet Explorer 9 or later to ensure the security of your accounts.

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