Feedback on new Internet Banking
Thank you to everyone who has provided us with feedback on our new Internet Banking service. As a result of your feedback we will be making the following improvements to the site in the coming weeks:
- Provide additional labeling around the search function to make it easier to find
- Add a running balance next to every transaction
- Add the full date to every transaction
We would like to remind you that our old Internet Banking service will no longer be available from Monday 15 June and you will automatically be directed to our new service
We hope you enjoy the new Internet Banking!
Queen's Birthday Public Holiday
We wish to advise that our ACT, SA and NSW branches will be closed on Monday 8th June for the Queen's Birthday public holiday.
Our Member Contact Centre (13 25 85) and WA branches will remain open and Internet, Mobile and Phone Banking will continue to be available during this time.
New Internet Banking is here to stay
Our New Internet Banking has been available to members since 8 April 2015 and we've had highly positive feedback.
Based on the enhanced experience we offer in the new Internet Banking, our current Internet Banking platform will only be available until 31 May 2015, after which time, all members will access the new Internet Banking platform as our standard.
Use our New Internet Banking here.
Travel Advisory - Earthquake in Nepal
Please refer to this Travel Advisory for information concerning those affected by the Earthquake in Nepal.
Hunter Natural Disaster Appeal
Following the severe weather events across the Hunter Valley, we invite you to help raise funds to support those in need and aid the recovery effort.
Severe weather has battered the region over a sustained period and there are many residents who have experienced significant loss during this time.
As a demonstration of our support, we have kick-started the fundraising with a $50,000 donation from the Beyond Bank Foundation.
We are accepting donations through our branches and Member Contact Centre on 13 25 85. Donations over $2 are tax deductible.
Our thoughts go out to those affected by the severe weather. If you have been affected and are in need of assistance, please talk to us about your immediate financial needs and how we can provide support by calling us on 13 25 85 or speaking with staff at your local branch.
Find out more here.
Internet Banking Technical Difficulties
Update: This issue has now been resolved and Internet Banking can be accessed as per normal.
If you are using Internet Explorer to access Internet Banking we are currently experiencing technical difficulties. We are in the process of rectifying this as promptly as we can. We apologise for any inconvenience this may cause.
You can still access Internet Banking from another browser, such as Mozilla Firefox or Google Chrome.
This may be a good time to experience our New Internet Banking platform which is currently working on all browsers.
Access to Services in the Hunter Valley
Following the severe weather events across the Hunter Valley, we would like to inform you that all of our services are now fully operational, including access to regional branches and ATM terminals.
Beyond Bank customers who have been affected by the severe weather events are encouraged to call us on 13 25 85 to discuss how we can assist and provide support.
Anzac Day Public Holiday Notice
We wish to advise that our branches and national Contact Centre will be closed on Saturday 25th April for Anzac Day.
Our branches in WA will also be closed on Monday 27th April as it has been declared a Public Holiday in WA.
Internet, Mobile and Phone Banking will continue to be available during this time.
New Internet Banking
We’re excited to announce that we’ve redesigned our internet banking so all your favourite tasks and tools are even easier to use. It’s now quicker to navigate and more convenient than ever. Make transactions in fewer steps, use our advanced search tool, customise your accounts and much more.
Watch our short video to see the new design and features and login to try it for yourself. If you have any problems, simply call our team on 13 25 85 and we’ll guide you through it.
Emails regarding online applications
We wish to advise customers using our online application forms that we are currently trialling email contact if an applicant leaves the form without submitting as a way to improve our service.
If you partly fill out an online application – that is you start, but don’t finish – you may be sent an automatic email with the details of your application, and a one-click survey to help us improve our service.
If you do not wish to receive these emails from Beyond Bank, you can unsubscribe by clicking on the link at the bottom of the email.
If you have any queries, please call us on 13 25 85.