News



Want to stay up-to-date with our latest news?

Whether you’re a customer or a curious member of the public, we’d love to share our latest stories and initiatives with you.

We’re no ordinary bank. Beyond Bank is a mutual bank, which means we don’t serve share market investors. Profits are passed on as savings for our customers and support for community projects. Join the bank that gives back.

Read our latest stories below.
 

Stay in touch.

Christmas Public Holiday Notice

We would like to wish all our customers and their families a very safe and happy Christmas and all the best for 2015!

We know this time of year can be really busy, so we have extended our Member Contact Centre hours of operation during the festive season. You can call us or reach us online 7.00am – Midnight (ACST), 7 days a week (excluding national public holidays)

Public holidays our branches and Member Contact Centre will be closed on:

  •     Christmas Day - Thursday, 25 December
  •     Boxing Day/Proclamation Day - Friday, 26 December
  •     New Years Day - Thursday, 1 January

In addition, all ACT branches and Queanbeyan and Batemans Bay in NSW will also be closed on Monday 29 December.

For regular branch opening hours, search for your location on our Locate Us page.

Our Beyond Bank Wealth Management office will be closed from 12pm on Wednesday 24 December and reopen on Monday 5 January 2015.

Thank you for supporting us this year.

Go green with estatements

At Beyond Bank, we want to make a positive difference to the environment by encouraging all our customers to sign up for e-statements. By choosing to receive your statements electronically, you can help reduce paper usage while making things more convenient for you.

With e-statements, you can take advantage of:

  • 24/7 access to your past and present statements.
  • Reduced paper filing of statements – store up to 7 years of statement history online.
  • Email alerts when your statement is available for viewing.
  • No waiting to receive your statement in the mail.
  • Choice as to how often you receive your statements, monthly, quarterly or six-monthly.

To further lessen our environmental impact, we will also be reducing our statement frequency from 3-monthly to 6-monthly. You will receive more information about this change in the coming months.

Caring for the environment and caring for our customers. That’s the other way to bank.

How to make the switch to e-statements.

It’s easy… You can register to receive e-statements directly through Internet Banking via our “Statements and History” page and simply follow the prompts, or alternatively, call us on 13 25 85 for assistance.
 

Your New Look Statement

We have redesigned our statements to help you find all the important information you need at a glance.  View a sample statement here to see the changes. We have made a note of a few new things to look out for, including BPAY details as you can now repay your credit card through BPAY.


If applicable to you, your statement includes information on any credit card, credit limit, loan or deposit you may have with us, along with your savings account transactions and membership information.  

To further lessen our environmental impact, we will also be reducing our statement frequency for customers who currently receive a statement quarterly.  In the new year you will receive statements twice a year in July and January. Move to e-statements receive your statement more often.

At Beyond Bank, we want to make a positive difference to the environment by encouraging our customers to register for e-statements. With e-statements, you can take advantage of:

  • 24/7 access to your past and present statements
  • Receive email alerts when your statement is available for viewing
  • Reduced paper filing for you – we store up to 7 years of statement history for you online.

View a sample statement here.

If you have any queries regarding your new look statement, give us a call on 13 25 85 or email us.

 

Supporting ACT homeowners affected by ‘Mr Fluffy’

In response to the ‘Mr Fluffy’ loose fill asbestos insulation issue in the ACT, we are pleased to announce a number of initiatives that will help affected homeowners make the transition to a new home.

Beyond Bank will offer loans to residents who join the buyback scheme using their existing ‘Mr Fluffy’ property as security, and will waive upfront fees and charges associated with the loan.

We have also appointed a dedicated Relationship Manager to assist residents through the process.

We understand this is an uncertain time for affected homeowners and our thoughts are with all residents, their families and friends who have been affected. We continue to work closely with Chief Minister, Katy Gallagher’s office in helping to address this matter.

Beyond Bank is here to help, and we encourage you to discuss your circumstances with us to find the best possible solution for you.

Visit any Beyond Bank branch in the ACT or call our dedicated Relationship Manager, Andrea McCann on 0407 716 666.
 

Scheduled Maintenance 27 November

Due to scheduled maintenance Internet and Mobile Banking will be unavailable on Thursday 27th November 2014, from 3am until approximately 4am (ACST).

We apologise for any inconvenience this may cause.

Scheduled Maintenance 30 November

Due to scheduled maintenance, SMS Services including SMS Alerts, SMS on Demand and Secure SMS will be unavailable on Sunday 30 November from approximately 10pm until 11pm (AEST).

We apologise for any inconvenience this may cause.

Scheduled Maintenance 23 November

We wish to advise members that due to scheduled maintenance our website will be unavailable on Sunday 23rd November 2014 from 9:30pm (ACST) for approximately four hours.

During this time you will still be able to access Internet and Mobile Banking via a link on our home page.

We apologise for any inconvenience this may cause.

Warning - Scam Phone Calls

We wish to advise members that we are aware of a current phone scam targeting customers. The caller claims to be from Beyond Bank and states that  they need to repay owed fees back to the customer or are calling in relation to a class action for overcharging of fees.
These calls are designed to trick you into divulging further information or gain access to your Visa card number.

If you have received one of these calls and have given out your Visa card number, please call us immediately on 13 25 85 to have your card cancelled.

Please note we will never contact you requesting your card number, password or security information. If you ever receive an unsolicited phone call claiming to be from us, or from another Financial Institution, requesting that you provide personal information, it may be a scam so check with us before you respond.

Scheduled Maintenance 9 November

Due to scheduled maintenance Internet and Mobile Banking will be unavailable on Sunday 9th November 2014, from 1:15am until approximately 8am (ACST).

We apologise for any inconvenience this may cause.

Internet Explorer 8 no longer supported

As you may know, Microsoft recently made a decision to discontinue its support of Internet Explorer 8 (IE8). Unfortunately with this discontinuation of support from Microsoft means there will be no future security updates for it.

This leaves users exposed to potential security risks such as malware and viruses. Beyond Bank Australia would like to advise that as a result we will no longer support Internet Explorer version 8 or earlier versions as a browser.

Any future online developments by Beyond Bank Australia will support Internet Explorer 9 or later.

While you will still be able to access our website and Internet Banking using IE8 for an indefinite period of time, it may not function as expected. Internet Banking will continue to be available to IE8 users, however as it is no longer supported we may not be able to assist customers if any issues occur. You may also be liable for fraud losses on your account caused by the exploitation of any security flaws within IE8.

We recommend customers always update their browsers to the latest available version to ensure the latest security features and patches are available. You can download the latest version of Internet Explorer from Microsoft here: http://windows.microsoft.com/en-au/internet-explorer/download-ie

If you have any queries regarding this change, please call us on 13 25 85.

Need help?
13 25 85

Online Enquiry


Find us on Facebook.
Find us on Facebook.
Be social to get financial tips, community news and much more.
Find Out More

Share this page

×