How does a new Internet Banking release happen?
Initially, we look at the options available in the market and choose an organisation to partner with. Once we have picked one, we work with a team of designers, developers and project managers to ensure that all of our requirements are met. We also do research, ranging from face to face interviews and surveys and we look at the most used features and pain points in our current version of Internet Banking. This forms the basis of what we look to build.
We then receive the designs for the new application and run through them looking for anything that might have been missed, or could be improved, before we receive the first release of the software. Once that’s happened, we start testing. We test on a number of devices, including various mobiles, tablets, and browser and operating system combinations. Generally, during the first phases of testing, we uncover a number of defects or bugs (things that don’t work, or don’t work as we would expect them to). We feed the details of these defects back to our developers, who produce and release fixes, and we test again.
This continues until we are happy that the software is working and ready for release. Whilst we may never get to the perfect solution, our focus is on delivering an experience that is better than the current one. Some ideas don’t make the final version for various reasons, but these are not lost; they form the basis for the next build.
With our latest Internet Banking release, we have also gone out to a staff pilot. This has allowed us to release the software to our staff, prior to releasing it to our members, giving us even more time to iron out any bugs that may have been missed. Now that it is live, our members have the option to use our current Internet Banking, or our new Internet Banking. It looks different (pretty cool, I think!) and might take a bit of getting used to, but I’m sure that in the long term, you’ll learn to love it as much as we do.
This is the first stage of development and there will be new features coming soon. Watch our short video to see the new design and features.
Let us know your thoughts and feedback!