Melissa Caton with Paul Felsman

Buying your first home should be a dream, not a nightmare

Buying a first home is a major milestone in life and it should be accompanied by feelings of excitement and achievement. While some trepidation is probably normal, we don’t believe frustration and stress should ever be part of this seminal experience.

A low interest rate environment, combined with an optimistic 2016 New Year, presents a well-timed opportunity for Australians to invest and secure their future through home ownership.

We know the value of owning your own home and want to give people the best possible chance of becoming a home-owner with our current special 3.99% variable rate offer.

Melissa Caton had a vision of how buying her first home should be, but it took a couple of attempts to turn that vision into reality.

“I had a terrible time with the first financial institution I approached,” Ms Caton said. “If I rang with a question I’d end up dealing with 10 different people. Then a family member recommended someone they knew who worked at Beyond Bank in Kurri Kurri in the Hunter Valley.

Despite living in Canberra and house-hunting in the ACT, Melissa decided a change was worth pursuing – even if it was with someone located over 400 km away.

“As soon as I got in touch with Beyond Bank, buying my first home became exactly how I thought it should have been. Senior Relationship Advisor, Paula Pepper kept me completely informed during the process through calls and email. Anytime something happened or we needed to provide more information, Paula was straight on the phone. The process was so quick, smooth and easy. Beyond Bank treated me how I would hope to be treated – as a name, not a number.”

Another big plus was how competitive the package Beyond Bank could provide Melissa was compared to what other providers were offering.

“Not only was the package what we wanted, but Paula broke everything down so it was completely understandable and we could see exactly what our repayments would be.”

After missing out on a potential house due to delays with her previous mortgage agent, Melissa is now about to move into her dream home.

“Beyond Bank dealt with the pre-approval process so quickly we were able to start our search seriously. When our perfect home came on the market we were ready to make an offer.”

Find out more about how we can help you get into your own home.



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