Feedback



We'd like to hear from you.

At Beyond Bank we are 100% owned by our customers. We exist to create better products and services, and return value to the communities in which we live and operate.

We go beyond in everything we do and that means doing more for our customers than they ever expected. It's part of what make us the other way to bank.

We welcome your feedback, compliments or concerns.

Your Feedback

We'd like to be the first to hear if you have any feedback that you feel could improve our products and services.

Your concerns

If you have a complaint or are unhappy with the outcome of an enquiry, we encourage you to talk to us either in person through your local branch or by giving our dedicated Customer Relationship Centre a call.

A consultant will assist you by listening to your concerns and will do their utmost to resolve them to your satisfaction. If needed, they will forward your concerns to the team leader or department manager.

We will make every attempt to respond to your query within 5 working days. However, some complaints may takes longer to resolve. If this happends, we may need to contact you to request further information or more time to fully investigate the issue. If we are not able to resolve your compliant within 45 days you may take your complaint to our independent External Dispute Resolution Scheme.

Your compliments

If you have received exceptional customer service at Beyond Bank, let us know so we can pass on your sincere and encouraging compliment to the deserving person.

External Dispute Resolution

Beyond Bank is a member of the Australian Financial Complaints Authority (AFCA).

The Financial Ombudsman Service was established to help individuals resolve certain disputes and problems with their bank which cannot be resolved by the internal complaint process.

AFCA provides an accessible, fair and independent dispute resolution service which is free for customers.

You might contact them here:

Website: www.afca.org.au
Email info@afca.org.au
Phone: 1800 931 678
Mail: Australian Financial Complaints Authority
GPO Box 3 Melbourne VIC 3001

Get in contact

Please call us from anywhere in Australia on 13 25 85.

Email us at contactus@beyondbank.com.au or click here to choose from a variety ways to chat.

You can also contact us via mail:

Beyond Bank Australia

C/-Customer Advocate Manager, 

GPO BOX 1430 Adelaide, SA 5001.

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For the security of your accounts, Internet Banking no longer supports Internet Explorer 8 or earlier versions.

As you may know, Microsoft recently made the decision to discontinue its support of Internet Explorer 8 (IE8). This leaves users exposed to potential security risks. As a result, Beyond Bank's Internet Banking will no longer support Internet Explorer 8 or earlier versions. Going forward, Beyond Bank will support Internet Explorer 9 or later to ensure the security of your accounts.

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