We'd like to be the first to hear if you have any feedback that you feel could improve our products and services.
If you have a complaint or are unhappy with the outcome of an enquiry, we encourage you to talk to us either in person through your local branch or by giving our dedicated Customer Relationship Centre a call.
A consultant will assist you by listening to your concerns and will do their utmost to resolve them to your satisfaction. If needed, they will forward your concerns to the team leader or department manager.
We will make every attempt to respond to your query within 5 working days. However, some complaints may takes longer to resolve. If this happends, we may need to contact you to request further information or more time to fully investigate the issue. If we are not able to resolve your compliant within 45 days you may take your complaint to our independent External Dispute Resolution Scheme.
If you have received exceptional customer service at Beyond Bank, let us know so we can pass on your sincere and encouraging compliment to the deserving person.
External Dispute Resolution
Beyond Bank is a member of the Australian Financial Complaints Authority (AFCA).
AFCA was established to help individuals resolve certain disputes and problems with their bank which cannot be resolved by the internal complaint process.
AFCA provides an accessible, fair and independent dispute resolution service which is free for customers.
You can contact them here:
Phone: 1800 931 678
Mail: Australian Financial Complaints Authority
GPO Box 3 Melbourne VIC 3001
Get in contact
Please call us from anywhere in Australia on 13 25 85.
Email us at firstname.lastname@example.org or click here to choose from a variety ways to chat.
You can also contact us via mail:
Beyond Bank Australia
C/-Customer Advocate Manager,
GPO BOX 1430 Adelaide, SA 5001.