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Do you have some feedback?

We really value your feedback. As a mutual bank, we are built by our customers and value their comments.

We listen to our customers and strive to resolve any queries as quickly as we can.

To provide feedback, simply visit a branch or call, email or write to us.

As a mutual bank, we put our customers first. Our profits go towards our customers and communities – not share market investors. We offer you lower fees, lower lending rates, higher investment rates, better banking products and support for community projects. Join the bank that gives back.

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Call us on 13 25 85

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Do you have any feedback, questions, concerns or complaints?

Let us know. We aim to resolve your queries as soon as possible.

You can:

We will generally respond to your query within three business days. However, it sometimes takes longer to fully investigate certain queries. If this happens, we will phone or write to let you know how we’re going.

If you have a complaint and are unhappy with the outcome of our initial response, please write to us explaining the matter so we can escalate the complaint to dispute level.

If your complaint remains unresolved after 45 days, or if you are unhappy with the final outcome, you can refer the matter to the Financial Ombudsman Service (FOS). The FOS is a free and independent mediation service.

However, FOS can only provide mediation after we have responded to you first.

For further information, please call us on 13 25 85 or download our Resolving Your Concerns Brochure.

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For the security of your accounts, Internet Banking no longer supports Internet Explorer 8 or earlier versions.

As you may know, Microsoft recently made the decision to discontinue its support of Internet Explorer 8 (IE8). This leaves users exposed to potential security risks. As a result, Beyond Bank's Internet Banking will no longer support Internet Explorer 8 or earlier versions. Going forward, Beyond Bank will support Internet Explorer 9 or later to ensure the security of your accounts.

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