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All your frequently asked questions are answered here! Discover help with everything from internet banking and mobile app to loan applications, card management and all your travel related needs.

Top 5 FAQs

How do I use my card overseas?

You need your PIN to take money out at ATMs and when you make purchases, so you’ll need to remember it.
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How do I set up my internet banking password?

When logging in to internet banking for the first time, you will be automatically prompted to choose a new password.
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How can I register for internet banking?

You can register for Internet Banking when creating your membership with Beyond Bank, whether that’s in a branch or over the phone.
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What is Beyond Bank's (BIC) or SWIFT code?

Beyond Bank's SWIFT code is CUSCAU2SXXX. You will need to provide this to someone who is transferring you money from overseas.
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What is your BSB number?

Our BSB is 325-185. You will need to use this BSB for new direct debit and direct credit arrangements.
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Our live chat is available Monday to Friday 9.00am -6.00pm ACST and Saturday 9.00am -3.00pm ACST.
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For the security of your accounts, Internet Banking no longer supports Internet Explorer 8 or earlier versions.

As you may know, Microsoft recently made the decision to discontinue its support of Internet Explorer 8 (IE8). This leaves users exposed to potential security risks. As a result, Beyond Bank's Internet Banking will no longer support Internet Explorer 8 or earlier versions. Going forward, Beyond Bank will support Internet Explorer 9 or later to ensure the security of your accounts.

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