Forandwithyou
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Disclosures

Our Community Guidelines.

As a customer-owned bank, we've been putting people before profit for over 65 years. Our vision is to be Australia’s best bank for relationships, renowned for enriching the lives of our customers and their communities through financial wellbeing. 

Through our social media accounts and news page, we'll keep you connected with what is happening in your community and what's new at Beyond Bank.  

We're keen to hear about what's important to you and we’re here to chat between 9am and 6pm Monday to Friday and 9am and 3pm on Saturday (Adelaide time). If you urgently need to get in touch with us, or if you require personal assistance, call us on 13 25 85 or drop into one of our branches. 

We are unable to verify the age of customers under 16 years old who contact us through social media. If we discover through our interactions with customers that they are under 16 years old, we will ask them to contact us through our other customer channels. 

You can expect us to:

  • be honest in our communications to you
  • acknowledge and promptly correct any mistakes in our communications 
  • delete and, where possible, not publish your comments if they
    • are regarded as unlawful, spam, off the topic, unreasonable, inaccurate or defamatory 
    • are considered disrespectful, spiteful or offensive to an individual or organisation 
    • contain abusive or offensive language
    • contain information that we consider may compromise the protection of your personal information, including your passwords and PINs.
  • reply to your comments in a timely manner
  • treat your opinions with respect
  • not link you to any sites where you are required to provide any personal information, login passwords or PINs 
  • never request your personal details via unsecure online channels
  • be honest and transparent about our identity and relationship to Beyond Bank when we communicate with you. 

 

We expect you to:

  • respect the opinions of others
  • address the topic
  • be polite, honest and fair
  • never submit information that is unlawful, offensive, abusive, defamatory or you know is inaccurate
  • be clear about what information is factual and what is opinion 
  • never post any personal information, including your banking information. passwords or PINs.
Need help?

13 25 85  or Online enquiry