News



Want to stay up-to-date with our latest news?

Whether you’re a customer or a curious member of the public, we’d love to share our latest stories and initiatives with you.

At Beyond Bank we’re a bank that is 100% owned by our customers. We go beyond in everything we do and that means doing more for our customers than they ever expected. It’s part of what makes us the other way to bank.

Read our latest stories below.
 

Internet Banking password changes

Beyond Bank has recently updated Internet Banking password requirements.

In the coming months, Beyond Bank will require customers with non-compliant passwords to update their password. Currently, this isn't forced, but we are sending email tips on selecting secure passwords to customers, as part of a wider online security education campaign.

Here are some sample emails for your information, and to help verify their authenticity when you receive them:

For more information on selecting secure Internet Banking passwords, click here >

Travel Advisory Hong Kong Protests August 2019.

Ongoing protests in Hong Kong may represent a threat for tourists and travellers visiting the area. Activity includes clashes between protestors and police, worker strikes which may result in flight cancellations and aviation delays, and ongoing unrest within the city.

Please refer to this Travel Advisory for further information.

Beyond Bank first for home buyers in WA

Beyond Bank is delighted to have been named the best lender for first homebuyers in Western Australia for the second year in a row.

Financial comparison site, Canstar’s annual awards saw the bank fend off some fierce competition to take out the Customer-Owned Institution of the Year - First Home Buyer for Western Australia.

Canstar stated that Beyond Bank performed strongly across both its fixed and variable-rate products as well as scoring strongly for its helpful range of supporting features.

Other areas with high marks came from Beyond Bank’s assistance to first home buyers through various information and education platforms and its extensive branch network.

Beyond Bank’s General Manager Customer Experience Nick May said winning the award for the second consecutive year was a great achievement for the bank’s WA team.

“We are really proud and humbled to win this award as it shows that our offering in the WA market is matching the needs of local homebuyers who are making that first step into the property market,” said Mr. May.

“Helping our customers get the keys to their first home is one of the real highlights of banking.”

Last month, Beyond Bank was also named Canstar’s Customer-Owned Institution of the Year for Mobile Banking for the fourth year in a row and for Online Banking for the fifth consecutive year.

Planned upgrade – 28 July.

Due to a planned upgrade, internet and mobile banking will be unavailable intermittently on Sunday, 28 July between approximately 12am and 6am (ACST). Your card and ATM transactions won’t be impacted during this time.

Thanks in advance for your patience.

Reductions to home loan interest rates.

Beyond Bank is pleased to announce that we will be passing on an interest rate cut of 0.17% p.a. to our variable rate home loans. 

The announcement follows the recent decision by the Reserve Bank of Australia to cut the official cash rate and will apply to both new and existing lending. 

"As a customer-owned bank, we are always striving to pass on as many savings as we can to our customers,” said Mr. Nick May, General Manager, Customer Experience, Beyond Bank. 

“We also know that times are tough for many families and we want to do everything we can to make life easier and our hope is that this reduction will make a real difference to household budgets.” 

”We’ve now passed on a reduction of 0.42% to many of our borrowers, which is a great outcome for these customers.” 

"Decisions around rates are never as simple as they may seem as we must take into account the current market conditions, our business performance and the impact on all of our customers, not just those with loans. 

“It’s a constant balancing act as we very carefully consider the needs and demands of all our customers.

The new rates come into effect on Tuesday, 23 July 2019. 

We will be in contact with each member directly via email or mail to advise how these rate changes will impact their loan.

EOFY is here – find your Interest Details.

Tax time is here. Viewing your interest details is simple and secure in mobile and internet banking.

  • Log in to Internet Banking
  • Go to Accounts, then Interest Details
  • Interest Details are displayed.

Or

  • Log in to your Mobile App
  • Go to Accounts, then locate your desired account
  • Click Available/Current, then select Info
  • Interest Details are displayed.

Beyond Bank cuts home loan interest rates.

Beyond Bank is very pleased to announce that we will be passing on the full interest rate cut of 0.25% p.a. to our standard variable rate home loans.

The announcement follows the recent decision by the Reserve Bank of Australia to cut the official cash rate by 0.25% p.a. and will apply to both new and existing lending.

"As a customer-owned bank, our aim is, and will always be, to pass on as many savings as we can to our customers,” said Nick May, General Manager, Customer Experience.

“The cost of living is very challenging, and we want to do everything we can to make life easier for families and our hope is that this reduction will make a real difference to household budgets.”

Mr. May acknowledged that the current lending environment is unique with rates at historically low levels.

For already discounted rates the reduction varies from between 0.15% p.a. and 0.25% p.a.

"Decisions around rates are never easy as we must take into account the current market conditions, our business performance and the impact on all of our customers, not just those with loans.

“It’s a balancing act and that is why we have considered very carefully the needs and demands of all our customers. To this end, we have also made a number of changes to our savings and deposit account rates.”

“We believe that with today’s announcement, we've achieved a good balance between the needs of both our borrowers and our depositors."

The new rates come into effect on Tuesday, 25 June 2019.

We will be in contact with each member directly via mail to advise how these rate changes will impact their loan. 

Update 25/06/2019: Updated rates are now available on our website.

Planned upgrade – 16 June.

Due to a planned upgrade, internet and mobile banking will be unavailable on Sunday, 16 June from approximately 1am until 5am (ACST). Your card and ATM transactions won’t be impacted during this time.

Thanks in advance for your patience.

Five years of Canstar digital banking awards for Beyond Bank.

Our commitment to providing customers with outstanding digital banking has been recognised by Canstar for the fifth year in a row.

We are extremely proud of these awards and the acknowledgement of the value we continue to return to our customers.

Canstar Research identified Beyond Bank as providing leading online and mobile banking for customers, naming us the winner of Customer-Owned Bank of the Year – Online Banking for the fifth consecutive year, and Customer -Owned Bank of the Year – Mobile Banking for the fourth year running.

 

More information:

Canstar: 2019 Online and Mobile Banking Awards

Canstar's Online and Mobile Banking Awards Revealed for 2019

 

Planned upgrade - 19 May.

Due to a planned upgrade, internet and mobile banking will be unavailable on Sunday, 19 May from 12.00am until approximately 6.00am (ACST). Apologies for any inconvenience this may cause.

Share this page

×

For the security of your accounts, Internet Banking no longer supports Internet Explorer 8 or earlier versions.

As you may know, Microsoft recently made the decision to discontinue its support of Internet Explorer 8 (IE8). This leaves users exposed to potential security risks. As a result, Beyond Bank's Internet Banking will no longer support Internet Explorer 8 or earlier versions. Going forward, Beyond Bank will support Internet Explorer 9 or later to ensure the security of your accounts.

Continue to Website