Christmas Closures Dates - December 2018.
We would like to wish our customers and their families a safe and happy Christmas!
Our branches and Customer Contact Centre will be closed on the following public holidays:
- Christmas Day – Tuesday, 25 December 2018
- Proclamation Day – Wednesday, 26 December 2018
- New Year’s Day – Tuesday, 1 January 2019.
Please note our ACT branches will be closed on Thursday, 27 December and will reopen Friday, 28 December.
Our Beyond Bank Wealth Management offices will be closed from Friday, 21 December 2018 and will reopen on Wednesday, 2 January 2019.
Thank you for your continued support this year and all the best for 2019.
Internet Banking transaction history display issue.
The issue affecting Internet Banking transaction history display has now been resolved.
Thank you again for your patience while we worked through this issue.
The cause of this issue has been identified and a fix is currently being worked through and tested. We expect the issue will be resolved by close of business Friday 14 December.
Should there be any unexpected delays to the system fix we will update this post. Thank you again for your patience and we look forward to resolving this issue for you.
Over the weekend we identified a system issue which has affected the level of transaction information you can see in your account history through Internet Banking and the Mobile App. This issue affects a small number of customers only.
You can still see all your transactions, it is only the detailed transaction information that is unavailable. For example, Visa transactions will display as 'PURCHASE From Account 01234567' rather than detailing 'VISA - WOOLWORTHS'.
Please note, all transactions are being processed correctly it is only the display of transaction information that has been affected.
We are working on resolving this as a matter of priority but wanted to make you aware of the issue. We will provide you with further updates in the coming days once they are available and thank you for your patience while we resolve this.
Planned upgrade - 9 December.
Due to a planned upgrade our app and internet banking will be unavailable on Sunday, 9 December from 2:00am until approximately 7:00am (ACDT). Please note that your transactions may be affected during this time.
We apologise for any inconvenience caused.
2018 Beyond Bank Australia Annual General Meeting (AGM)
The AGM was held on 27 November 2018 at the Hilton Adelaide, 233 Victoria Square, Adelaide.
Electronic Payments to Westpac and NAB - 23-25 November.
We are aware of some Financial Institutions performing maintenance on their Osko payment systems this weekend. Payments to Westpac and NAB may be rejected between the below times:
Friday, 23 Nov 11:00pm – Saturday, 24 Nov 6:30am (ACDT)
Saturday, 24 Nov 11:00pm – Sunday, 25 Nov 6:30am (ACDT)
Secure Mailbox is currently unavailable - 22 November.
UPDATE 10:17am, 23/11/18
The system has been restored. Thank you for your patience.
Due to upgrades being performed on our Secure Mailbox feature, this service is currently unavailable. For account-related queries, please call 13 25 85 or visit a branch. For all contact options, visit: https://www.beyondbank.com.au/contact-us.html
Electronic Payments to Westpac - 16 November.
Westpac have advised they are currently unable to receive payments made by Osko, PayID or bank transfer, and attempted payments will result in a 'Failed Transaction'. For urgent payments to Westpac, please contact us on 13 25 85 and our team can manually process the payment on your behalf.
Mobile App update – October 2018.
As a 100% customer-owned bank, we go beyond in everything we do. That’s why we aim to exceed your expectations through our award-winning banking app.
We have recently updated the app with the following updates:
- No longer worry about lost or stolen cards. Cancel them with ease.
- Find and open a new account in 1 minute
- View and manage your eStatements
- Stay in touch with us – update your address
- Control app timeout for personalised security settings
- Change your transfer limits
- Tell us your travel plans and relax. We will monitor your Visa card.
Update from your app store or download fromwww.beyondbank.com.au/app
A current scam is circulating within Australia that sends a SMS stating ‘in relation to fraudulent transactions on your account. Please click the below link to update your details..’ and includes a link.
We will never send you requests asking for your account or personal details or ask you to click a link. Please do not click on any suspicious links and delete messages such as this.
Planned upgrade - 23 September.
Due to a planned upgrade our app and internet banking will be unavailable on Sunday, 23 September from 12:30am until approximately 6:30am (ACST). Please note that your transactions may be affected during this time.
We apologise for any inconvenience caused.