Secure Mailbox is currently unavailable - 22 November.
UPDATE 10:17am, 23/11/18
The system has been restored. Thank you for your patience.
Due to upgrades being performed on our Secure Mailbox feature, this service is currently unavailable. For account-related queries, please call 13 25 85 or visit a branch. For all contact options, visit: https://www.beyondbank.com.au/contact-us.html
Electronic Payments to Westpac - 16 November.
Westpac have advised they are currently unable to receive payments made by Osko, PayID or bank transfer, and attempted payments will result in a 'Failed Transaction'. For urgent payments to Westpac, please contact us on 13 25 85 and our team can manually process the payment on your behalf.
Mobile App update – October 2018.
As a 100% customer-owned bank, we go beyond in everything we do. That’s why we aim to exceed your expectations through our award-winning banking app.
We have recently updated the app with the following updates:
- No longer worry about lost or stolen cards. Cancel them with ease.
- Find and open a new account in 1 minute
- View and manage your eStatements
- Stay in touch with us – update your address
- Control app timeout for personalised security settings
- Change your transfer limits
- Tell us your travel plans and relax. We will monitor your Visa card.
Update from your app store or download fromwww.beyondbank.com.au/app
A current scam is circulating within Australia that sends a SMS stating ‘in relation to fraudulent transactions on your account. Please click the below link to update your details..’ and includes a link.
We will never send you requests asking for your account or personal details or ask you to click a link. Please do not click on any suspicious links and delete messages such as this.
Planned upgrade - 23 September.
Due to a planned upgrade our app and internet banking will be unavailable on Sunday, 23 September from 12:30am until approximately 6:30am (ACST). Please note that your transactions may be affected during this time.
We apologise for any inconvenience caused.
Planned upgrade - 16 September.
Due to a planned upgrade our app and internet banking will be unavailable from midnight Sunday, 16 September until approximately 8:00am(ACST). Please note that your transactions may be affected during this time.
We apologise for any inconvenience caused.
Travel advisory - Hurricane Lane Hawaii.
A category 4 Hurricane is heading towards Hawaii. The island is bracing for damaging winds, heavy rainfall and life-threatening flash-flooding. Customers who are currently travelling or with upcoming journeys to this region may be affected.
Please refer to this Travel Advisory for further information.
Beyond Bank backs new Whyalla Community Hub.
A new community centre is a step closer to reality after winning significant financial support from Beyond Bank Australia.
The Bank has provided $40,000 towards a Whyalla Community Centre, billed as a ‘one-stop shop’ for Whyalla’s older residents and their carers.
“Establishing a Community Centre has been a goal of Whyalla Aged Care for a number of years and with the support of Beyond Bank’s Foundation Grant we are now able to make this a reality,” said Whyalla Aged Care’s Chief Executive Officer Juanita Walker.
“Older people and their families often tell us that the aged care system is complex and difficult to navigate, leaving many without the services or support they need to live the life the way they choose.”
The Community Centre, to be housed in the former Beyond Bank branch on Donaldson Terrace will provide a range of user-friendly information, support and services.
“As a customer owned bank, community is in our DNA and we are always looking to support our community partners who are doing great work in their local areas,” said Mr David Nichol, Chair, Beyond Bank Foundation.
“Whyalla Aged Care is a trusted frontline provider of a critical service and we jumped at the chance to support this fantastic initiative which will really help people make the right decisions about what is best suited to them and their families.”
Day option programs will also be operated from the centre, ensuring vital emotional and social support for older people who can be at risk of loneliness and isolation.
Importantly too, the centre’s flexible space will allow it to be used as a central venue for community support groups who manage many key support services in the local aged and disability sectors.
“Beyond Bank supports many fantastic community projects right across Australia so we were very excited by the news that the Board of Beyond Bank Foundation had decided to donate $40,000 towards the development of Whyalla Aged Care’s Community Centre,” said Mrs. Walker.
“Whyalla Aged Care appreciates all of the ongoing support that Beyond Bank provides to the organisation and we look forward to continuing our partnership for many more years to come.”
The Community Hub is expected to open towards the end of September 2018 and more news about the grand opening will be announced soon.
Scam warning - mobile porting.
Beyond Bank is aware of an increase in mobile phone porting by scammers.
Scammers who‘ve compromised your personal information may transfer your phone number to another provider so they can receive any security codes sent by Beyond Bank.
If your mobile phone service is suddenly not working then this could be a warning that your mobile phone has been transferred to another provider and you should call your provider immediately to confirm the reason it is not working.
If your mobile has been transferred to another provider without your permission please contact us immediately on 13 25 85.
Warning - Scam Phone Calls
We have received a number of reports where recipients have received a phone call from someone claiming to be from “VISA & Mastercard” regarding an overseas transaction.
These calls are designed to trick you into divulging further information or gain access to your Visa card number.
If you have received one of these calls and have given out your Visa card number, please call us immediately on 13 25 85 to have your card cancelled.