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Whether you’re a customer or a curious member of the public, we’d love to share our latest stories and initiatives with you.

At Beyond Bank we’re a bank that is 100% owned by our customers. We go beyond in everything we do and that means doing more for our customers than they ever expected. It’s part of what makes us the other way to bank.

Read our latest stories below.

Reserve Bank cuts official cash rate

At its’ meeting on 3 March 2020, the Reserve Bank of Australia (RBA) decided to lower the cash rate by 25 basis points to 0.50 per cent.

As a customer-owned bank, we very carefully consider the needs of all our customers and aim to achieve a good balance between the needs of both our borrowers and our deposit customers.

We are currently reviewing our rates and will provide further details on our rate decision on Wednesday, 11th March.

Please check back into our News section for our announcement.

12 days of Christmas competition winners

Congratulations to the following winners of the Western Union Business Solutions 12 Days of Christmas Campaign.

Matthew Edwin Evans, ACT

Future Super Services Pty Ltd, NSW

Jennifer Jean Williams, NSW

John Zbigniew Kozak, SA

Julie Loveny, WA

Sonam Choeden, ACT

Chelvanayakam Kumaranayakam, ACT

Peter Hamburger, ACT

Alan Davis, ACT

Keith Barker, NSW

Margaret Sue Hulme, WA

Madison Dallas Simmonds, SA


Assistance for customers affected by bushfires.

With bushfires continuing to ravage communities around Australia, we have watched so many lives destroyed. While we know the crisis is still far from over, we want to let those who have been impacted know that we are thinking of you and are ready to help in any way we can.

If you are experiencing financial hardship and need support, please get in touch with us so that together, we can work out a way to make sure you and your family are ok. Please visit your nearest Beyond Bank branch if safe to do so, call us on 13 25 85 or send us a secure message via Internet Banking.

Customers who have sustained damage to your property and/or motor vehicle(s) as a result of these bushfires, and have insurance through our partner Allianz, are encouraged to contact them directly on their claims line 1300 555 030, or online at Allianz Claims as soon as it is safe to do so.

Customers who wish to donate to the Beyond Bank Foundation Bushfire Appeal can do so via our website. 100% of funds raised are going to Vinnies.

2019 Christmas Closures & Contact Hours

Our customer relationship centre and local branches will be closed on Christmas Day, Boxing Day and New Year’s Day.

Outside the public holidays you can call us on 13 25 85, Monday - Friday 8.00am - 8.00pm, Saturday 9.00 - 3.00pm ACST.

If you need assistance you may also find the answer here.

To find your nearest branch visit our locate us page.

Note: Beyond Bank branches in Canberra, Queanbeyan and Batemans Bay will be closed on 27 December 2019. Our Ganmain branch will be closed from 27 December 2019 and will reopen on 6 January 2020.

Merger Announcement -Nexus Mutual Credit Union

Merger Announcement (update)

We would like to provide a further update to customers on our plans in relation to the proposed merger with Nexus Mutual Credit Union.

A Memorandum of Understanding between our two organisations was signed on 18 September 2019. The merger has passed due diligence and Beyond Bank and Nexus Mutual have submitted the required documents to gain regulatory approval.

We are now inviting feedback or questions from our customers on the proposed merger.

Please email us at with your comments, questions and submissions before 31 January 2020.

Planned upgrade – 8 December.

Due to a planned upgrade, internet and mobile banking will be unavailable on Sunday, 8 December between 3am and 7am (ACDT). Your card and ATM transactions won’t be impacted during this time.

Thanks in advance for your patience.

Tax Residency Self-Certification

Recently we contacted select customers in regards to a new legal requirement for banks to confirm if their customers have tax obligations with any foreign countries. This requirement is due to Governments around the world, including Australia, introducing a tax information sharing arrangement.

For customers who have foreign tax responsibilities, based on Common Reporting Standards (CRS) we are required to provide certain information about them to the Australian Taxation Office (ATO) each year. The ATO may exchange this information with foreign tax authorities.

For further information regarding CRS, information can be found on the Australian Tax Office’s website.

Planned upgrade – 10 November 2019.

Due to a planned upgrade, some services will be unavailable this Sunday, 10 November. 

Internet and mobile banking will be unavailable intermittently between 12am and 6am (ACDT).

Secure SMS, SMS Banking & Alerts will be unavailable between 9.30pm and 11.30pm (ACDT). Please note you may be unable to use services that require SMS verification, such as making internet and mobile payments to new payees. 

Your card and ATM transactions won’t be impacted.

We apologise for any inconvenience and thank you for your patience.

Planned upgrade – 3 November.

Planned upgrade – 3 November.

Due to a planned upgrade, internet and mobile banking will be unavailable on Sunday, 3 November between 1am and 4am (ACDT). Your card and ATM transactions won’t be impacted during this time.

Thanks in advance for your patience.

Issue affecting Secure SMS - 25 October 2019.

We are aware of an issue currently affecting Secure SMS codes and our team are working urgently to resolve this.

We apologise for any inconvenience caused and thank you for your patience.

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For the security of your accounts, Internet Banking no longer supports Internet Explorer 8 or earlier versions.

As you may know, Microsoft recently made the decision to discontinue its support of Internet Explorer 8 (IE8). This leaves users exposed to potential security risks. As a result, Beyond Bank's Internet Banking will no longer support Internet Explorer 8 or earlier versions. Going forward, Beyond Bank will support Internet Explorer 9 or later to ensure the security of your accounts.

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