News



Want to stay up-to-date with our latest news?

Whether you’re a customer or a curious member of the public, we’d love to share our latest stories and initiatives with you.

At Beyond Bank we’re a bank that is 100% owned by our customers. We go beyond in everything we do and that means doing more for our customers than they ever expected. It’s part of what makes us the other way to bank.

Read our latest stories below.
 

Duplicate Transactions

We wish to advise members that due to a transaction processing error earlier this week, a small number of transactions made on 8th February 2014 may have been duplicated in error.

We are currently working on a solution and expect the transactions to be reversed by Friday, 14 February 2014 for the majority of affected customers.

We apologise for any inconvenience caused and assure you that we will have it fixed as soon as possible. If you have any queries about duplicate transactions on your account, please call us on 13 25 85.

Scheduled Maintenance 15 February

Due to scheduled maintenance, our Internet Banking, Mobile Banking, Telephone Banking and SMS services will be unavailable on Saturday 15 February 2014 from approximately 10pm until Sunday 16 February at approximately 8:30am (ACDT).

We apologise for any inconvenience this may cause.

Scheduled Maintenance 9 February

Due to planned maintenance, our Internet Banking loan application services will be unavailable Sunday 9 February 2014 between 6am and 6pm ACDT.

We apologise for any inconvenience this may cause

Scheduled Maintenance 2 February

Due to planned maintenance, our Internet Banking loan application services will be unavailable Sunday 2 February 2014 between 6am and 6pm ACDT.

We apologise for any inconvenience this may cause

Security Warning Fraudulent email

Some of our customers have recently been targeted by email with a request to verify their details for safety precautions from customersupport@beyond.com.au.

The email states that failure to enter your personal information will lead to deactivation of your account. A link is included in the email which takes you to an online form to complete.

This email is a hoax. Please note Beyond Bank Australia will never send an email requesting you to confirm, update, log into Internet Banking or disclose your confidential information. If you receive an email you believe may be a hoax please call us on 13 25 85.

Visit the security section of our website for tips on protecting yourself.

New feature available in Internet Banking

We have made an enhancement to Internet Banking which enables you to change the status of your card to lost or stolen.

To access this feature, select 'Card Services' from the menu followed by ‘Update Card Status’. You then select the card and change its status to either Lost or Stolen. The status of your card then automatically updates within our system.

If you have any queries, or would like a new card ordered, please call us on 13 25 85 or send us a secure message through the ‘Messages’ menu within Internet Banking.
 

Public Holiday Notice

We wish to advise that our branches and Member Contact Centre will be closed on Monday 27 January due to the Australia Day public holiday.

Access to Internet, Mobile and Phone Banking will still be available.

Traveller's Cheques

With the increased usage of cards for overseas travellers, our foreign exchange supplier (Western Union) has seen a sharp decline in traveller’s cheque sales over the past few years.

As a result, they will no longer be supplying traveller’s cheques in Australia as of 1 January 2014.

If you have any unused traveller’s cheques you can encash them at any Travelex office (available at all major Australian airports).

Find out about the other foreign exchange options we have available including: Cash Passports, Foreign Cash and International Transfers.

Scheduled Maintenance 15 Dec

Due to scheduled maintenance, our Internet Banking, Mobile Banking, Telephone Banking and SMS services will be unavailable on Sunday 15 December 2013 from approximately 2:00am to 3:30am (ACDT).

Our SMS services will also be unavailable on Sunday 15th December, 2013 from 21:30 to 22:00 (ACDT).

We apologise for any inconvenience this may cause.

Christmas Public Holiday Notice

We would like to wish all our customers and their families a very safe and happy Christmas and all the best for 2014!

Our branches and Member Contact Centre will be closed on the following public holidays:

  • Christmas Day - Wednesday, 25 December
  • Boxing Day/Proclamation Day - Thursday, 26 December
  • New Years Day - Wednesday, 1 January

Our ACT branches, Roxby Downs Branch in SA, Queanbeyan and Batemans Bay branches in NSW are also closed on Friday 27 December. For regular branch opening hours, search for your location on our Locate Us page.

Our Beyond Advice offices will be closed from Friday 20 December and reopen on Monday 6 January 2014.

Thank you for supporting us this year.

Share this page

×

For the security of your accounts, Internet Banking no longer supports Internet Explorer 8 or earlier versions.

As you may know, Microsoft recently made the decision to discontinue its support of Internet Explorer 8 (IE8). This leaves users exposed to potential security risks. As a result, Beyond Bank's Internet Banking will no longer support Internet Explorer 8 or earlier versions. Going forward, Beyond Bank will support Internet Explorer 9 or later to ensure the security of your accounts.

Continue to Website