News



Want to stay up-to-date with our latest news?

Whether you’re a customer or a curious member of the public, we’d love to share our latest stories and initiatives with you.

At Beyond Bank we’re a bank that is 100% owned by our customers. We go beyond in everything we do and that means doing more for our customers than they ever expected. It’s part of what makes us the other way to bank.

Read our latest stories below.
 

Scheduled Maintenance 24 February

Due to scheduled maintenance, our Internet Banking service will be unavailable on Monday 24 February 2014 from 4am to 5am (ACDT).

We apologise for any inconvenience this may cause.

Cash Passport Upgrade

We would like to notify our members that Cash Passport will be upgrading their systems from Friday 21st to Sunday 23rd of February 2014.

Please note, the upgrade will not affect transactions performed on active Cash Passports.

The following Services will be unavailable:

  • Multi-Currency Cash Passport reloading and sales services
  • Single Currency Cash Passport online reload service
  • Access to My Account on the Cash Passport website

If you have any queries please call us on 13 25 85. We apologise for any inconvenience this may cause.

Beyond Bank Wealth Management recognised again for Excellence

For the eighth year in a row, Beyond Bank Wealth Management (formerly Eastwoods) has been awarded the prestigious Licensee Select South Australian Practice of the Year 2014 Award.

The annual award recognises Beyond Bank Wealth Management for:

  • A well defined business strategy and operational processes across the business;
  • A progressive financial planning business model;
  • A solid financial performance; and
  • A strong professional and ethical team culture.


The Licensee Select South Australian Practice of the Year Award represents Beyond Bank Wealth Management’s outstanding team effort dedicated to the provision of quality financial planning advice across Australia.

Congratulations to our team and we wish you all the best in the National Awards in April!

Licensee Select is a division of Westpac Banking Corporation ABN 33 007 457 141 and provides various financial planning support services to independent financial planning firms across Australia.

Duplicate Transactions Reversed

We wish to advise members that the transaction processing error that occured earlier this week where a small number of transactions made on 8th February 2014 may have been duplicated in error has now been reversed for customers affected by the duplication error.

We apologise for any inconvenience caused. If you have any questions please call us on  13 25 85.

Duplicate Transactions

We wish to advise members that due to a transaction processing error earlier this week, a small number of transactions made on 8th February 2014 may have been duplicated in error.

We are currently working on a solution and expect the transactions to be reversed by Friday, 14 February 2014 for the majority of affected customers.

We apologise for any inconvenience caused and assure you that we will have it fixed as soon as possible. If you have any queries about duplicate transactions on your account, please call us on 13 25 85.

Scheduled Maintenance 15 February

Due to scheduled maintenance, our Internet Banking, Mobile Banking, Telephone Banking and SMS services will be unavailable on Saturday 15 February 2014 from approximately 10pm until Sunday 16 February at approximately 8:30am (ACDT).

We apologise for any inconvenience this may cause.

Scheduled Maintenance 9 February

Due to planned maintenance, our Internet Banking loan application services will be unavailable Sunday 9 February 2014 between 6am and 6pm ACDT.

We apologise for any inconvenience this may cause

Scheduled Maintenance 2 February

Due to planned maintenance, our Internet Banking loan application services will be unavailable Sunday 2 February 2014 between 6am and 6pm ACDT.

We apologise for any inconvenience this may cause

Security Warning Fraudulent email

Some of our customers have recently been targeted by email with a request to verify their details for safety precautions from customersupport@beyond.com.au.

The email states that failure to enter your personal information will lead to deactivation of your account. A link is included in the email which takes you to an online form to complete.

This email is a hoax. Please note Beyond Bank Australia will never send an email requesting you to confirm, update, log into Internet Banking or disclose your confidential information. If you receive an email you believe may be a hoax please call us on 13 25 85.

Visit the security section of our website for tips on protecting yourself.

New feature available in Internet Banking

We have made an enhancement to Internet Banking which enables you to change the status of your card to lost or stolen.

To access this feature, select 'Card Services' from the menu followed by ‘Update Card Status’. You then select the card and change its status to either Lost or Stolen. The status of your card then automatically updates within our system.

If you have any queries, or would like a new card ordered, please call us on 13 25 85 or send us a secure message through the ‘Messages’ menu within Internet Banking.
 

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For the security of your accounts, Internet Banking no longer supports Internet Explorer 8 or earlier versions.

As you may know, Microsoft recently made the decision to discontinue its support of Internet Explorer 8 (IE8). This leaves users exposed to potential security risks. As a result, Beyond Bank's Internet Banking will no longer support Internet Explorer 8 or earlier versions. Going forward, Beyond Bank will support Internet Explorer 9 or later to ensure the security of your accounts.

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