We are now open for Business at our new West Lakes Branch!
We are pleased to advise our first “Concept Branch” at West Lakes has officially opened for business, incorporating new branch design, new technology and a new approach to delivering strong advice based customer experiences for our members.
The branch features many new design elements including:
- A Video Wall – where our latest messages can be displayed across 4 screens.
- Audio Visual Signage – no more posters on the walls! The screens have the ability to display our latest messages and have the ability to communicate a variety of messages throughout the day.
- iPads – within the member lounge there are iPads for our members use to research our product offering or utilise a range of apps aligned with housing and car purchasing
- A new member lounge area – our members can sit in comfort while waiting for our staff or while researching our products.
- “The Deck” – a new way to assist our members with their transaction needs without barriers between our staff and our customers.
- Video Conferencing – there is a video conferencing unit available to link our members with product specialists to obtain expert advice.
- Guest Wi-Fi – Our members can relax in the lounge area and utilise our free Wi Fi to access product information on their own devices or any other aspect that requires internet connectivity.
- Free Coffee & filtered water – as members utilise the branch and lounge area they can enjoy a coffee from our machine or a glass of water from our Pura tap.
- Laptops – our staff are equipped with laptops connected to our corporate Wi-Fi so they can move freely throughout the branch and serve members in any area of the West Lakes branch.
- Internet banking – there are a further 2 iPads dedicated to internet banking for our members use.
- “L” Shaped seating – to remove any barriers between our staff and customers. Our consulting areas are designed so that our staff can share information with our customers.
Our West Lakes team are now well equipped to offer the best service and advice to our members.
Pop into the West Lakes branch and say hi to Elza and the team, you won’t be disappointed with the modern and innovative banking experience they provide.
Travel Advisory from Allianz Insurance
The following information concerns information about the Bali Airport closure (APEC Summit). Find out more.
Due to planned maintenance, our Internet Banking, Mobile Banking and SMS services will be unavailable Sunday 6 October 2013 between 1:00am and 03:00am CST.
We apologise for any inconvenience this may cause.
Win the second best seat to this year’s Credit Union Christmas Pageant!
We’re giving our customers the opportunity to win VIP Seats at this year’s Credit Union Christmas Pageant on Saturday 9 November.
We have 4 ‘VIP Pageant Viewing Stand Packs’ to give away. Each pack contains 5 seats at our VIP Pageant Stand on Flinders Street.
To enter, you must be 18 years and over and reside in SA. Simply enter your details on our competition entry form and you’ll go into the draw!
The competition closes on Wednesday 30 October 2013.
Win a clown position in this year’s Credit Union Christmas Pageant!
Be a clown, be a clown, all the world loves a clown... Are you a bit of a clown, or just like clowning around? We’re giving two lucky customers the opportunity to be a clown in this year’s Credit Union Christmas Pageant on Saturday 9 November 2013.
To enter, you need to be 18 years or older and live in SA. Simply enter your details on our competition entry form and you’ll go into the draw!
Yes it’s that easy (we leave the clowning around to Pageant time). The Competition closes on 23 October 2013.
Security Warning – Phishing Emails in circulation
Some of our customers have recently been targeted by email with a request to verify their details online due to their online access being disabled.
The email states that your online access has been disabled for security reasons and requests that you confirm your identity or your account will be disabled. A link is included in the email which takes you to an online form to complete.
This email is a hoax. Please note Beyond Bank Australia will never send an email requesting you to confirm, update, log into Internet Banking or disclose your confidential information. If you receive an email you believe may be a hoax please call us on 13 25 85.
Visit the security section of our website for tips on protecting yourself.
Public Holiday notice
We wish to advise that our branches in WA, ACT & NSW will be closed on Monday 30 September and our branches in SA, ACT & NSW will be closed on Monday 7 October due to public holidays.
You can still reach our Contact Centre on 13 25 85, which will remain open from 8am-8pm (CST) on the public holidays. Internet, Mobile and Phone Banking will also be available.
Changes to the Beyond Bank Credit Card Offering
We would like to advise our members that, from 18 September 2013, we will no longer offer a Low Rate MasterCard and a Platinum MasterCard through our partnership with Citibank.
If you currently have a MasterCard, you can continue to use it and you will receive a letter from Citibank advising you of the changes and notifying you to contact Citibank direct for any MasterCard issues. You will be provided with a generic ‘MyCard’ branded MasterCard when your card is due for renewal. The conditions and features associated with your card will not change.
You can continue to log in to your MasterCard account here: https://www.cardservicesdirect.com.au/AUCRD/JPS/portal/Index.do?tabId=Home
In October we will be introducing our own Beyond Bank Australia low rate Visa Credit card.
We are excited about this new card and look forward to launching the card and its features in the coming weeks.
Our new look app now available
Our new look Beyond Bank app has been released. The app is available for iPhone iPad and Android phones and can be downloaded via the App Store and Google Play.
The app has the same great benefits like fee free transfers and push notifications but with a new look and feel.
Find Out More
Alliance one members - welcome to the other way to bank
Recently we wrote to Alliance One members to advise that the Community CPS Group was applying to become a 100% customer-owned bank. We then announced that our application had been approved and, on 1 August 2013, we became a mutual bank – Beyond Bank Australia.
We’ve always done all we can to offer more to our members and to benefit our communities. So we can offer even more, we have undergone an evolution. We've become a mutual bank – Beyond Bank.
As Community CPS we were member-owned, took pride in customer service, and believed in making a positive difference in the community. None of that has changed.
In fact, by becoming a mutual bank, we are able to provide even more for our members and their communities. As Beyond Bank, we can offer the best of both worlds – the security and competitive rates of a bank, together with the member-oriented philosophy and benefits of a credit union.
Becoming a mutual bank allows us to attract wholesale deposits from places that, as a credit union, we weren’t able to. This means lower fees and charges and higher returns for you, as for all our members.
We’ll continue to benefit all the communities in which we operate, whether it be through volunteering, specialised banking products or financial support for not-for-profit organisations.
All the things you love about the Community CPS Group won’t change.
Our strong member focus, our customer service, our support for your community – none of these things will ever change. We will always put customers first and invest in their communities.
The accounts and products you hold with us, the people you deal with, your access to the ATM network and the instructions you give us in relation to your accounts will not change either.
Naturally, there will be some things that need to change. You can expect to see our staff in new uniforms, as well as new-look statements, debit and credit cards (on renewal), website and online banking.
We will also have new branch signage rolled out across the country.
And you’ll love the other way to bank – Beyond Bank Australia.
As a 100% customer owned bank, our profits are used only to benefit our customers and their communities. We call this approach banking + good.
And what does that mean for you? Well, things like improved banking products, better rates and less fees and charges.
At Beyond Bank Australia we will continue to give you the best of both worlds; the flexibility and security of a bank, together with the customer service levels you’d expect from a mutual organisation.
We’re a bank that is committed to the prosperity of many, not just the few.
To find out more about Beyond Bank Australia, or if you have questions about how the change may affect you, please phone 13 25 85, visit your local branch or email email@example.com