Delays to incoming payments - 1 May.
We are currently experiencing delays with incoming payments. This may include customer payroll & government payments. Our team are urgently working through this and will provide an update as soon as we know more. Sorry and thank you for your patience.
Resolved - 11.00am (ACST)
The issue affecting incoming payments has been resolved and all payments have now been processed. We sincerely apologise for any inconvenience caused and thank you for your patience.
Travel Advisory Sri Lanka April 2019
Bombing attacks throughout Sri Lanka, 21 April. DFAT advice: “Reconsider your need to travel”
If you are currently travelling
Safety is your first priority. Please follow advice from local authorities and the Department of Foreign Affairs and Trade (DFAT).
If you are about to travel
If you are about to travel to Sri Lanka and you have concerns about travelling, we recommend contacting your travel agent or travel provider to discuss your options.
Please refer to this Travel Advisory for further information.
Anzac Day Public Holiday Notice 2019.
We wish to advise that our branches and Customer Relationship Centre will be closed on Thursday, 25 April 2019 for the Anzac Day public holiday. Internet, mobile and phone banking will continue to be available during this time.
Easter Closures - 2019.
We wish to advise that our branches and Customer Relationship Centre will be closed on the following days:
Good Friday 19 April
Easter Sunday 21 April
Easter Monday 22 April
Please note that branches will also be closed on:
Saturday, 20 April
Planned upgrade – 17 March 2019.
Due to a planned upgrade, internet and mobile banking will be unavailable on Sunday, 17 March from 3.25am until approximately 7.15am (ACDT). Please note that your transactions may be affected during this time.
Thanks for your patience.
Mobile App update - March 2019
We're always updating and improving our mobile banking app - for you. Take advantage of these great features now:
- Misplaced a card? Want to disable online transactions? New DIY card settings allow full 24/7 control e.g. payWave, ATM, in-store, online, digital wallet.
- Add the new smartphone widget to access Quick Balance on your device without opening the app
- 3D touch/long press the Beyond Bank app icon on your device home screen for quick access to the most popular banking features.
- New font sizes to increase readability on some screens. Font sizes are based on device accessibility and text size settings.
Update from your app store or download from www.beyondbank.com.au/app
Planned upgrade – 17 February 2019.
Internet and mobile banking will be unavailable on Sunday, 17 February between 12-6am (ACDT) for a planned upgrade. Please note that your transactions may be affected during this time.
Thanks for your patience during this time.
Australia Day Public Holiday Notice 2019.
We wish to advise that our branches and Customer Relationship Centre will be closed on Monday, 28 January for the Australia Day Public Holiday. Please note branches will also close on Saturday, 26 January.
Internet and mobile banking will continue to be available during this time.
Internet & Mobile Banking issue.
UPDATED 25/12 9:45am (ACDT)
The issue affecting our Internet Banking & Mobile App continued intermittently overnight for short periods. These occurred around 3:30 pm, 9:30pm and again at times between 11pm and 2am for periods of up to 20 minutes. Currently, services have been stable since this time, but if the issue reoccurs please try again after 30 mins. We apologise for the inconvenience and thank you for your patience while we work through this issue over the holiday period.
Intermittent issue - 24/12 4:30pm (ACDT)
We are currently experiencing an intermittent outage affecting our Internet Banking and Mobile App. Our team is investigating this as a priority and understand the stress this may cause due to it being Christmas Eve. We will keep you updated as more information becomes available.
We apologise for any inconvenience and thank you for your patience.
Christmas Closures Dates - December 2018.
We would like to wish our customers and their families a safe and happy Christmas!
Our branches and Customer Contact Centre will be closed on the following public holidays:
- Christmas Day – Tuesday, 25 December 2018
- Proclamation Day – Wednesday, 26 December 2018
- New Year’s Day – Tuesday, 1 January 2019.
Please note our ACT branches will be closed on Thursday, 27 December and will reopen Friday, 28 December.
Our Beyond Bank Wealth Management offices will be closed from Friday, 21 December 2018 and will reopen on Wednesday, 2 January 2019.
Thank you for your continued support this year and all the best for 2019.