Assistance for customers affected by bushfires.
With bushfires continuing to ravage communities around Australia, we have watched so many lives destroyed. While we know the crisis is still far from over, we want to let those who have been impacted know that we are thinking of you and are ready to help in any way we can.
If you are experiencing financial hardship and need support, please get in touch with us so that together, we can work out a way to make sure you and your family are ok. Please visit your nearest Beyond Bank branch if safe to do so, call us on 13 25 85 or send us a secure message via Internet Banking.
Customers who have sustained damage to your property and/or motor vehicle(s) as a result of these bushfires, and have insurance through our partner Allianz, are encouraged to contact them directly on their claims line 1300 555 030, or online at Allianz Claims as soon as it is safe to do so.
Customers who wish to donate to the Beyond Bank Foundation Bushfire Appeal can do so via our website. 100% of funds raised are going to Vinnies.
2019 Christmas Closures & Contact Hours
Our customer relationship centre and local branches will be closed on Christmas Day, Boxing Day and New Year’s Day.
Outside the public holidays you can call us on 13 25 85, Monday - Friday 8.00am - 8.00pm, Saturday 9.00 - 3.00pm ACST.
If you need assistance you may also find the answer here.
To find your nearest branch visit our locate us page.
Note: Beyond Bank branches in Canberra, Queanbeyan and Batemans Bay will be closed on 27 December 2019. Our Ganmain branch will be closed from 27 December 2019 and will reopen on 6 January 2020.
Merger Announcement -Nexus Mutual Credit Union
Merger Announcement (update)
We would like to provide a further update to customers on our plans in relation to the proposed merger with Nexus Mutual Credit Union.
A Memorandum of Understanding between our two organisations was signed on 18 September 2019. The merger has passed due diligence and Beyond Bank and Nexus Mutual have submitted the required documents to gain regulatory approval.
We are now inviting feedback or questions from our customers on the proposed merger.
Please email us at firstname.lastname@example.org with your comments, questions and submissions before 31 January 2020.
Planned upgrade – 8 December.
Due to a planned upgrade, internet and mobile banking will be unavailable on Sunday, 8 December between 3am and 7am (ACDT). Your card and ATM transactions won’t be impacted during this time.
Thanks in advance for your patience.
Tax Residency Self-Certification
Recently we contacted select customers in regards to a new legal requirement for banks to confirm if their customers have tax obligations with any foreign countries. This requirement is due to Governments around the world, including Australia, introducing a tax information sharing arrangement.
For customers who have foreign tax responsibilities, based on Common Reporting Standards (CRS) we are required to provide certain information about them to the Australian Taxation Office (ATO) each year. The ATO may exchange this information with foreign tax authorities.
For further information regarding CRS, information can be found on the Australian Tax Office’s website. https://www.ato.gov.au/General/International-tax-agreements/In-detail/International-arrangements/Automatic-exchange-of-information---CRS-and-FATCA/?page=1
Planned upgrade – 10 November 2019.
Due to a planned upgrade, some services will be unavailable this Sunday, 10 November.
Internet and mobile banking will be unavailable intermittently between 12am and 6am (ACDT).
Secure SMS, SMS Banking & Alerts will be unavailable between 9.30pm and 11.30pm (ACDT). Please note you may be unable to use services that require SMS verification, such as making internet and mobile payments to new payees.
Your card and ATM transactions won’t be impacted.
We apologise for any inconvenience and thank you for your patience.
Planned upgrade – 3 November.
Planned upgrade – 3 November.
Due to a planned upgrade, internet and mobile banking will be unavailable on Sunday, 3 November between 1am and 4am (ACDT). Your card and ATM transactions won’t be impacted during this time.
Thanks in advance for your patience.
Issue affecting Secure SMS - 25 October 2019.
We are aware of an issue currently affecting Secure SMS codes and our team are working urgently to resolve this.
We apologise for any inconvenience caused and thank you for your patience.
Beyond Bank cuts home loan interest rates again.
We are pleased to announce that we will be passing on an interest rate cut of 0.14% p.a. to our variable rate home loans.
The announcement follows the recent decision by the Reserve Bank of Australia to cut the official cash rate and will apply to both new and existing lending.
"As a customer owned bank, we are always striving to pass on as many savings as we can to our customers,” said Mr. Nick May, General Manager, Customer Experience, Beyond Bank.
The new variable rates apply to owner-occupiers, investors and business accounts.
Mr. May acknowledged that the current lending environment is unique with rates at historically low levels.
"Decisions around rates are never as simple as they may seem as we must take into account the market conditions, our business performance and the impact on all of our customers, not just those with loans.
“It’s a constant balancing act as we very carefully consider the needs and demands of all our customers.
“We have now passed on a reduction of 56 basis points to many of our borrowers since June, which is a great outcome.”
The new rates come into effect on Tuesday, 22 October 2019.
Merger Announcement: Nexus Mutual Credit Union
We would like to advise customers of our plans in relation to a proposed merger with Nexus Mutual Credit Union.
A Memorandum of Understanding between our two organisations was signed on 17 September 2019. The merger is subject to due diligence and regulatory approval.
Nexus Mutual is a Melbourne-based credit union and has been serving members for over 50 years. They have over 6,000 members, two branches and $360m in assets.
Nexus Mutual is a dedicated credit union for the ExxonMobil community of employees, contractors and their families.
As customer-owned organisations, we are both committed to being the best for our members and the communities in which we operate. Together, we will have an even greater capacity to develop financial solutions that offer real value to members. Our people will continue to play a key role in ensuring that the combined business will grow and prosper in the years ahead.
Through this proposed merger, Beyond Bank’s strong national position as a clear alternative in the financial services market will be enhanced in both Melbourne and regional Victoria.
Both organisations also have strong relationships with local communities and we look forward to expanding and developing community programs once the merger is finalised.