Mobile App update - March 2019
We're always updating and improving our mobile banking app - for you. Take advantage of these great features now:
- Misplaced a card? Want to disable online transactions? New DIY card settings allow full 24/7 control e.g. payWave, ATM, in-store, online, digital wallet.
- Add the new smartphone widget to access Quick Balance on your device without opening the app
- 3D touch/long press the Beyond Bank app icon on your device home screen for quick access to the most popular banking features.
- New font sizes to increase readability on some screens. Font sizes are based on device accessibility and text size settings.
Update from your app store or download from www.beyondbank.com.au/app
Planned upgrade – 17 February 2019.
Internet and mobile banking will be unavailable on Sunday, 17 February between 12-6am (ACDT) for a planned upgrade. Please note that your transactions may be affected during this time.
Thanks for your patience during this time.
Australia Day Public Holiday Notice 2019.
We wish to advise that our branches and Customer Relationship Centre will be closed on Monday, 28 January for the Australia Day Public Holiday. Please note branches will also close on Saturday, 26 January.
Internet and mobile banking will continue to be available during this time.
Internet & Mobile Banking issue.
UPDATED 25/12 9:45am (ACDT)
The issue affecting our Internet Banking & Mobile App continued intermittently overnight for short periods. These occurred around 3:30 pm, 9:30pm and again at times between 11pm and 2am for periods of up to 20 minutes. Currently, services have been stable since this time, but if the issue reoccurs please try again after 30 mins. We apologise for the inconvenience and thank you for your patience while we work through this issue over the holiday period.
Intermittent issue - 24/12 4:30pm (ACDT)
We are currently experiencing an intermittent outage affecting our Internet Banking and Mobile App. Our team is investigating this as a priority and understand the stress this may cause due to it being Christmas Eve. We will keep you updated as more information becomes available.
We apologise for any inconvenience and thank you for your patience.
Christmas Closures Dates - December 2018.
We would like to wish our customers and their families a safe and happy Christmas!
Our branches and Customer Contact Centre will be closed on the following public holidays:
- Christmas Day – Tuesday, 25 December 2018
- Proclamation Day – Wednesday, 26 December 2018
- New Year’s Day – Tuesday, 1 January 2019.
Please note our ACT branches will be closed on Thursday, 27 December and will reopen Friday, 28 December.
Our Beyond Bank Wealth Management offices will be closed from Friday, 21 December 2018 and will reopen on Wednesday, 2 January 2019.
Thank you for your continued support this year and all the best for 2019.
Internet Banking transaction history display issue.
The issue affecting Internet Banking transaction history display has now been resolved.
Thank you again for your patience while we worked through this issue.
The cause of this issue has been identified and a fix is currently being worked through and tested. We expect the issue will be resolved by close of business Friday 14 December.
Should there be any unexpected delays to the system fix we will update this post. Thank you again for your patience and we look forward to resolving this issue for you.
Over the weekend we identified a system issue which has affected the level of transaction information you can see in your account history through Internet Banking and the Mobile App. This issue affects a small number of customers only.
You can still see all your transactions, it is only the detailed transaction information that is unavailable. For example, Visa transactions will display as 'PURCHASE From Account 01234567' rather than detailing 'VISA - WOOLWORTHS'.
Please note, all transactions are being processed correctly it is only the display of transaction information that has been affected.
We are working on resolving this as a matter of priority but wanted to make you aware of the issue. We will provide you with further updates in the coming days once they are available and thank you for your patience while we resolve this.
Planned upgrade - 9 December.
Due to a planned upgrade our app and internet banking will be unavailable on Sunday, 9 December from 2:00am until approximately 7:00am (ACDT). Please note that your transactions may be affected during this time.
We apologise for any inconvenience caused.
2018 Beyond Bank Australia Annual General Meeting (AGM)
The AGM was held on 27 November 2018 at the Hilton Adelaide, 233 Victoria Square, Adelaide.
Electronic Payments to Westpac and NAB - 23-25 November.
We are aware of some Financial Institutions performing maintenance on their Osko payment systems this weekend. Payments to Westpac and NAB may be rejected between the below times:
Friday, 23 Nov 11:00pm – Saturday, 24 Nov 6:30am (ACDT)
Saturday, 24 Nov 11:00pm – Sunday, 25 Nov 6:30am (ACDT)
Secure Mailbox is currently unavailable - 22 November.
UPDATE 10:17am, 23/11/18
The system has been restored. Thank you for your patience.
Due to upgrades being performed on our Secure Mailbox feature, this service is currently unavailable. For account-related queries, please call 13 25 85 or visit a branch. For all contact options, visit: https://www.beyondbank.com.au/contact-us.html