News



Want to stay up-to-date with our latest news?

Whether you’re a customer or a curious member of the public, we’d love to share our latest stories and initiatives with you.

At Beyond Bank we’re a bank that is 100% owned by our customers. We go beyond in everything we do and that means doing more for our customers than they ever expected. It’s part of what makes us the other way to bank.

Read our latest stories below.
 

Planned Maintenance 24 November

Due to planned maintenance, our Internet Banking, Mobile Banking, Telephone Banking and SMS services will be unavailable Sunday 24 November 2013 between 3:45am and 09:05am ACDT.

We apologise for any inconvenience this may cause.
 

Scheduled Maintenance 10 Nov

Due to planned maintenance, our internet lending service will be unavailable Sunday the 10th of November 2013 between 06:00 to 06:30 ACDT.

We apologise for any inconvenience this may cause.

We are now open for Business at our new West Lakes Branch!

We are pleased to advise our first “Concept Branch” at West Lakes has officially opened for business, incorporating new branch design, new technology and a new approach to delivering strong advice based customer experiences for our members.

The branch features many new design elements including:

  • A Video Wall – where our latest messages can be displayed across 4 screens.
  • Audio Visual Signage – no more posters on the walls! The screens have the ability to display our latest messages and have the ability to communicate a variety of messages throughout the day.
  • iPads – within the member lounge there are iPads for our members use to research our product offering or utilise a range of apps aligned with housing and car purchasing
  • A new member lounge area – our members can sit in comfort while waiting for our staff or while researching our products.
  • “The Deck” – a new way to assist our members with their transaction needs without barriers between our staff and our customers.
  • Video Conferencing – there is a video conferencing unit available to link our members with product specialists to obtain expert advice.
  • Guest Wi-Fi – Our members can relax in the lounge area and utilise our free Wi Fi to access product information on their own devices or any other aspect that requires internet connectivity.
  • Free Coffee & filtered water – as members utilise the branch and lounge area they can enjoy a coffee from our machine or a glass of water from our Pura tap.
  • Laptops – our staff are equipped with laptops connected to our corporate Wi-Fi so they can move freely throughout the branch and serve members in any area of the West Lakes branch.
  • Internet banking – there are a further 2 iPads dedicated to internet banking for our members use.
  • “L” Shaped seating – to remove any barriers between our staff and customers. Our consulting areas are designed so that our staff can share information with our customers.

Our West Lakes team are now well equipped to offer the best service and advice to our members.

Pop into the West Lakes branch and say hi to Elza and the team, you won’t be disappointed with the modern and innovative banking experience they provide.

Travel Advisory from Allianz Insurance

The following information concerns information about the Bali Airport closure (APEC Summit). Find out more.

Scheduled Maintenance

Due to planned maintenance, our Internet Banking, Mobile Banking and SMS services will be unavailable Sunday 6 October 2013 between 1:00am and 03:00am CST.

We apologise for any inconvenience this may cause.

Win a clown position in this year’s Credit Union Christmas Pageant!

Be a clown, be a clown, all the world loves a clown... Are you a bit of a clown, or just like clowning around? We’re giving two lucky customers the opportunity to be a clown in this year’s Credit Union Christmas Pageant on Saturday 9 November 2013.

To enter, you need to be 18 years or older and live in SA. Simply enter your details on our competition entry form and you’ll go into the draw!

Yes it’s that easy (we leave the clowning around to Pageant time). The Competition closes on 23 October 2013.

Download your Entry Form and either drop it off at your nearest Beyond Bank branch, or mail it to: “Win A Clown Position Competition” GPO Box 1430, Adelaide SA 5001, before 5pm 23 October 2013.

Terms and Conditions

Win the second best seat to this year’s Credit Union Christmas Pageant!

We’re giving our customers the opportunity to win VIP Seats at this year’s Credit Union Christmas Pageant on Saturday 9 November.

We have 4 ‘VIP Pageant Viewing Stand Packs’ to give away. Each pack contains 5 seats at our VIP Pageant Stand on Flinders Street.

To enter, you must be 18 years and over and reside in SA. Simply enter your details on our competition entry form and you’ll go into the draw!

The competition closes on Wednesday 30 October 2013.

Terms and Conditions

Security Warning – Phishing Emails in circulation

Some of our customers have recently been targeted by email with a request to verify their details online due to their online access being disabled.


The email states that your online access has been disabled for security reasons and requests that you confirm your identity or your account will be disabled. A link is included in the email which takes you to an online form to complete.


This email is a hoax. Please note Beyond Bank Australia will never send an email requesting you to confirm, update, log into Internet Banking or disclose your confidential information. If you receive an email you believe may be a hoax please call us on 13 25 85.


Visit the security section of our website for tips on protecting yourself.

Public Holiday notice

We wish to advise that our branches in WA, ACT & NSW will be closed on Monday 30 September and our branches in SA, ACT & NSW will be closed on Monday 7 October due to public holidays.

You can still reach our Contact Centre on 13 25 85, which will remain open from 8am-8pm (CST) on the public holidays. Internet, Mobile and Phone Banking will also be available.

Changes to the Beyond Bank Credit Card Offering

We would like to advise our members that, from 18 September 2013, we will no longer offer a Low Rate MasterCard and a Platinum MasterCard through our partnership with Citibank.


If you currently have a MasterCard, you can continue to use it and you will receive a letter from Citibank advising you of the changes and notifying you to contact Citibank direct for any MasterCard issues. You will be provided with a generic ‘MyCard’ branded MasterCard when your card is due for renewal. The conditions and features associated with your card will not change.

You can continue to log in to your MasterCard account here:  https://www.cardservicesdirect.com.au/AUCRD/JPS/portal/Index.do?tabId=Home

In October we will be introducing our own Beyond Bank Australia low rate Visa Credit card.


We are excited about this new card and look forward to launching the card and its features in the coming weeks.

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