News



Want to stay up-to-date with our latest news?

Whether you’re a customer or a curious member of the public, we’d love to share our latest stories and initiatives with you.

At Beyond Bank we’re a bank that is 100% owned by our customers. We go beyond in everything we do and that means doing more for our customers than they ever expected. It’s part of what makes us the other way to bank.

Read our latest stories below.
 

Planned upgrade - 9 December.

Due to a planned upgrade our app and internet banking will be unavailable on Sunday, 9 December from 2:00am until approximately 7:00am (ACDT). Please note that your transactions may be affected during this time.

We apologise for any inconvenience caused.

2018 Beyond Bank Australia Annual General Meeting (AGM)

The AGM was held on 27 November 2018 at the Hilton Adelaide, 233 Victoria Square, Adelaide.

Keep reading >

Electronic Payments to Westpac and NAB - 23-25 November.

We are aware of some Financial Institutions performing maintenance on their Osko payment systems this weekend. Payments to Westpac and NAB may be rejected between the below times:

Friday, 23 Nov 11:00pm – Saturday, 24 Nov 6:30am (ACDT)
Saturday, 24 Nov 11:00pm – Sunday, 25 Nov 6:30am (ACDT)

Secure Mailbox is currently unavailable - 22 November.

UPDATE 10:17am, 23/11/18

The system has been restored. Thank you for your patience.

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Due to upgrades being performed on our Secure Mailbox feature, this service is currently unavailable. For account-related queries, please call 13 25 85 or visit a branch. For all contact options, visit: https://www.beyondbank.com.au/contact-us.html

Electronic Payments to Westpac - 16 November.

Westpac have advised they are currently unable to receive payments made by Osko, PayID or bank transfer, and attempted payments will result in a 'Failed Transaction'. For urgent payments to Westpac, please contact us on 13 25 85 and our team can manually process the payment on your behalf.

Mobile App update – October 2018.

As a 100% customer-owned bank, we go beyond in everything we do. That’s why we aim to exceed your expectations through our award-winning banking app.

We have recently updated the app with the following updates:

  • No longer worry about lost or stolen cards. Cancel them with ease.
  • Find and open a new account in 1 minute
  • View and manage your eStatements
  • Stay in touch with us – update your address
  • Control app timeout for personalised security settings
  • Change your transfer limits
  • Tell us your travel plans and relax. We will monitor your Visa card.

Update from your app store or download fromwww.beyondbank.com.au/app

Scam warning.

A current scam is circulating within Australia that sends a SMS stating ‘in relation to fraudulent transactions on your account. Please click the below link to update your details..’ and includes a link.

We will never send you requests asking for your account or personal details or ask you to click a link. Please do not click on any suspicious links and delete messages such as this.

Planned upgrade - 23 September.

Due to a planned upgrade our app and internet banking will be unavailable on Sunday, 23 September from 12:30am until approximately 6:30am (ACST). Please note that your transactions may be affected during this time.

We apologise for any inconvenience caused.

Planned upgrade - 16 September.

Due to a planned upgrade our app and internet banking will be unavailable from midnight Sunday, 16 September until approximately 8:00am(ACST). Please note that your transactions may be affected during this time.

We apologise for any inconvenience caused.

Travel advisory - Hurricane Lane Hawaii.

A category 4 Hurricane is heading towards Hawaii. The island is bracing for damaging winds, heavy rainfall and life-threatening flash-flooding. Customers who are currently travelling or with upcoming journeys to this region may be affected.

Please refer to this Travel Advisory for further information.

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For the security of your accounts, Internet Banking no longer supports Internet Explorer 8 or earlier versions.

As you may know, Microsoft recently made the decision to discontinue its support of Internet Explorer 8 (IE8). This leaves users exposed to potential security risks. As a result, Beyond Bank's Internet Banking will no longer support Internet Explorer 8 or earlier versions. Going forward, Beyond Bank will support Internet Explorer 9 or later to ensure the security of your accounts.

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