Call wait times. 17/4/18
April 2018Share This Story
Call wait times
7.00PM ACST - Issue resolved
Call times have resumed to normal, thank you for all your patience and understanding. Our call centre is open from 8am-8pm ACST to assist you with your enquiries.
Wait times have reduced slightly, but are still longer than normal. We apologise for the delays, and thank you for your patience and understanding.
Wait times are still above normal levels and may continue into the early evening. We apologise for any inconvenience caused and thank you for patience.
Our sincere apologies, wait times have increased above normal levels again, and are currently around 6 minutes. We are working to bring the wait times down to normal levels ASAP, and thank you for your patience in the meantime.
Call wait times are now at normal levels and we will provide further updates if the situation changes. Thank you for your patience and understanding.
Thank you for your patience this morning. Call wait times have decreased slightly, but are still higher than usual. Our additional staff are assisting to reduce wait times as quickly as possible. Thank you for your understanding, and our sincere apologies for any inconvenience caused.
Your calls are very important to us. We have increased our staffing today to handle additional call volumes, the wait times are higher than normal and we appreciate your patience.