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Call wait times. 17/4/18

April 2018
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Call wait times

7.00PM ACST - Issue resolved

Call times have resumed to normal, thank you for all your patience and understanding. Our call centre is open from 8am-8pm ACST to assist you with your enquiries.

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Previous updates

If your request is not urgent please send us a message via the secure inbox in internet banking or the app.

4:50PM ACST
Wait times have reduced slightly, but are still longer than normal. We apologise for the delays, and thank you for your patience and understanding.

3:45PM ACST
Wait times are still above normal levels and may continue into the early evening. We apologise for any inconvenience caused and thank you for patience.

1:55PM ACST
Our sincere apologies, wait times have increased above normal levels again, and are currently around 6 minutes. We are working to bring the wait times down to normal levels ASAP, and thank you for your patience in the meantime.

11:25AM ACST
Call wait times are now at normal levels and we will provide further updates if the situation changes. Thank you for your patience and understanding.

10:50AM ACST
Thank you for your patience this morning. Call wait times have decreased slightly, but are still higher than usual. Our additional staff are assisting to reduce wait times as quickly as possible. Thank you for your understanding, and our sincere apologies for any inconvenience caused.

9.45AM ACST
Your calls are very important to us. We have increased our staffing today to handle additional call volumes, the wait times are higher than normal and we appreciate your patience.

 

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