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Customer Satisfaction Survey

August 2015
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We would like to advise our members that you may receive an email from us inviting you to participate in an online Customer Satisfaction survey which will be sent out on a monthly basis.

Please note that you complete the survey anonymously (no personal information is requested) and responses are aggregated and used for research purposes only. The survey is being conducted in accordance with the provisions of the Privacy Act 1988 (Cth), and all the information you provide is totally confidential.

We will never ask you to participate in surveys without providing notification on our website so that you can ensure it is legitimate. We will never request that you provide password or PIN details, or log in to Internet Banking, via links in emails or surveys.

We hope you’ll participate so that we continually improve our service.

If you have any queries regarding the survey please call us on 13 25 85.


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