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Internet Banking transaction history display issue.

December 2018
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RESOLVED 14/12/2018

The issue affecting Internet Banking transaction history display has now been resolved.

Thank you again for your patience while we worked through this issue. 

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UPDATE 13/12/2018

The cause of this issue has been identified and a fix is currently being worked through and tested. We expect the issue will be resolved by close of business Friday 14 December.

Should there be any unexpected delays to the system fix we will update this post. Thank you again for your patience and we look forward to resolving this issue for you.

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Over the weekend we identified a system issue which has affected the level of transaction information you can see in your account history through Internet Banking and the Mobile App. This issue affects a small number of customers only.

You can still see all your transactions, it is only the detailed transaction information that is unavailable. For example, Visa transactions will display as 'PURCHASE From Account 01234567' rather than detailing 'VISA - WOOLWORTHS'. 

Please note, all transactions are being processed correctly - it is only the display of transaction information that has been affected. 

We are working on resolving this as a matter of priority but wanted to make you aware of the issue. We will provide you with further updates in the coming days once they are available and thank you for your patience while we resolve this.

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