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We are now open for Business at our new West Lakes Branch!

October 2013
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We are pleased to advise our first “Concept Branch” at West Lakes has officially opened for business, incorporating new branch design, new technology and a new approach to delivering strong advice based customer experiences for our members.

The branch features many new design elements including:

  • A Video Wall – where our latest messages can be displayed across 4 screens.
  • Audio Visual Signage – no more posters on the walls! The screens have the ability to display our latest messages and have the ability to communicate a variety of messages throughout the day.
  • iPads – within the member lounge there are iPads for our members use to research our product offering or utilise a range of apps aligned with housing and car purchasing
  • A new member lounge area – our members can sit in comfort while waiting for our staff or while researching our products.
  • “The Deck” – a new way to assist our members with their transaction needs without barriers between our staff and our customers.
  • Video Conferencing – there is a video conferencing unit available to link our members with product specialists to obtain expert advice.
  • Guest Wi-Fi – Our members can relax in the lounge area and utilise our free Wi Fi to access product information on their own devices or any other aspect that requires internet connectivity.
  • Free Coffee & filtered water – as members utilise the branch and lounge area they can enjoy a coffee from our machine or a glass of water from our Pura tap.
  • Laptops – our staff are equipped with laptops connected to our corporate Wi-Fi so they can move freely throughout the branch and serve members in any area of the West Lakes branch.
  • Internet banking – there are a further 2 iPads dedicated to internet banking for our members use.
  • “L” Shaped seating – to remove any barriers between our staff and customers. Our consulting areas are designed so that our staff can share information with our customers.

Our West Lakes team are now well equipped to offer the best service and advice to our members.

Pop into the West Lakes branch and say hi to Elza and the team, you won’t be disappointed with the modern and innovative banking experience they provide.


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