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Travel Advisory - Japan earthquake

April 2016
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Beyond Bank cuts home loan interest rates.

Beyond Bank is very pleased to announce that we will be passing on the full interest rate cut of 0.25% p.a. to our standard variable rate home loans.

The announcement follows the recent decision by the Reserve Bank of Australia to cut the official cash rate by 0.25% p.a. and will apply to both new and existing lending.

"As a customer-owned bank, our aim is, and will always be, to pass on as many savings as we can to our customers,” said Nick May, General Manager, Customer Experience.

“The cost of living is very challenging, and we want to do everything we can to make life easier for families and our hope is that this reduction will make a real difference to household budgets.”

Mr. May acknowledged that the current lending environment is unique with rates at historically low levels.

For already discounted rates the reduction varies from between 0.15% p.a. and 0.25% p.a.

"Decisions around rates are never easy as we must take into account the current market conditions, our business performance and the impact on all of our customers, not just those with loans.

“It’s a balancing act and that is why we have considered very carefully the needs and demands of all our customers. To this end, we have also made a number of changes to our savings and deposit account rates.”

“We believe that with today’s announcement, we've achieved a good balance between the needs of both our borrowers and our depositors."

The new rates come into effect on Tuesday, 25 June 2019.

We will be in contact with each member directly via mail to advise how these rate changes will impact their loan. 

Update 25/06/2019: Updated rates are now available on our website.

Planned upgrade – 16 June.

Due to a planned upgrade, internet and mobile banking will be unavailable on Sunday, 16 June from approximately 1am until 5am (ACST). Your card and ATM transactions won’t be impacted during this time.

Thanks in advance for your patience.

Five years of Canstar digital banking awards for Beyond Bank.

Our commitment to providing customers with outstanding digital banking has been recognised by Canstar for the fifth year in a row.

We are extremely proud of these awards and the acknowledgement of the value we continue to return to our customers.

Canstar Research identified Beyond Bank as providing leading online and mobile banking for customers, naming us the winner of Customer-Owned Bank of the Year – Online Banking for the fifth consecutive year, and Customer -Owned Bank of the Year – Mobile Banking for the fourth year running.

 

More information:

Canstar: 2019 Online and Mobile Banking Awards

Canstar's Online and Mobile Banking Awards Revealed for 2019

 

Planned upgrade - 19 May.

Due to a planned upgrade, internet and mobile banking will be unavailable on Sunday, 19 May from 12.00am until approximately 6.00am (ACST). Apologies for any inconvenience this may cause.

Delays to incoming payments - 1 May.

We are currently experiencing delays with incoming payments. This may include customer payroll & government payments. Our team are urgently working through this and will provide an update as soon as we know more. Sorry and thank you for your patience.

______________________

Resolved - 11.00am (ACST)

The issue affecting incoming payments has been resolved and all payments have now been processed. We sincerely apologise for any inconvenience caused and thank you for your patience. 

Travel Advisory Sri Lanka April 2019

Bombing attacks throughout Sri Lanka, 21 April. DFAT advice: “Reconsider your need to travel”   

If you are currently travelling

Safety is your first priority. Please follow advice from local authorities and the Department of Foreign Affairs and Trade (DFAT).

If you are about to travel

If you are about to travel to Sri Lanka and you have concerns about travelling, we recommend contacting your travel agent or travel provider to discuss your options. 

Please refer to this Travel Advisory for further information.

Anzac Day Public Holiday Notice 2019.

We wish to advise that our branches and Customer Relationship Centre will be closed on Thursday, 25 April 2019 for the Anzac Day public holiday. Internet, mobile and phone banking will continue to be available during this time.

Easter Closures - 2019.

We wish to advise that our branches and Customer Relationship Centre will be closed on the following days:

Good Friday 19 April

Easter Sunday 21 April

Easter Monday 22 April

Please note that branches will also be closed on:

Saturday, 20 April

Planned upgrade – 17 March 2019.

Due to a planned upgrade, internet and mobile banking will be unavailable on Sunday, 17 March from 3.25am until approximately 7.15am (ACDT). Please note that your transactions may be affected during this time.

Thanks for your patience.

Mobile App update - March 2019

We're always updating and improving our mobile banking app - for you. Take advantage of these great features now:

  • Misplaced a card? Want to disable online transactions? New DIY card settings allow full 24/7 control e.g. payWave, ATM, in-store, online, digital wallet.
  • Add the new smartphone widget to access Quick Balance on your device without opening the app
  • 3D touch/long press the Beyond Bank app icon on your device home screen for quick access to the most popular banking features.
  • New font sizes to increase readability on some screens. Font sizes are based on device accessibility and text size settings.

Update from your app store or download from www.beyondbank.com.au/app

Planned upgrade – 17 February 2019.

Internet and mobile banking will be unavailable on Sunday, 17 February between 12-6am (ACDT) for a planned upgrade. Please note that your transactions may be affected during this time.

Thanks for your patience during this time.

Australia Day Public Holiday Notice 2019.

We wish to advise that our branches and Customer Relationship Centre will be closed on Monday, 28 January for the Australia Day Public Holiday. Please note branches will also close on Saturday, 26 January.

Internet and mobile banking will continue to be available during this time.

Internet & Mobile Banking issue.

UPDATED 25/12 9:45am (ACDT)

The issue affecting our Internet Banking & Mobile App continued intermittently overnight for short periods. These occurred around 3:30 pm, 9:30pm and again at times between 11pm and 2am for periods of up to 20 minutes. Currently, services have been stable since this time, but if the issue reoccurs please try again after 30 mins. We apologise for the inconvenience and thank you for your patience while we work through this issue over the holiday period.

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Intermittent issue - 24/12 4:30pm (ACDT)

We are currently experiencing an intermittent outage affecting our Internet Banking and Mobile App. Our team is investigating this as a priority and understand the stress this may cause due to it being Christmas Eve. We will keep you updated as more information becomes available.

We apologise for any inconvenience and thank you for your patience.

Christmas Closures Dates - December 2018.

We would like to wish our customers and their families a safe and happy Christmas!

Our branches and Customer Contact Centre will be closed on the following public holidays:

  • Christmas Day – Tuesday, 25 December 2018
  • Proclamation Day – Wednesday, 26 December 2018
  • New Year’s Day – Tuesday, 1 January 2019.

Please note our ACT branches will be closed on Thursday, 27 December and will reopen Friday, 28 December.

Our Beyond Bank Wealth Management offices will be closed from Friday, 21 December 2018 and will reopen on Wednesday, 2 January 2019.

Thank you for your continued support this year and all the best for 2019.

Internet Banking transaction history display issue.

RESOLVED 14/12/2018

The issue affecting Internet Banking transaction history display has now been resolved.

Thank you again for your patience while we worked through this issue. 

----------------------

UPDATE 13/12/2018

The cause of this issue has been identified and a fix is currently being worked through and tested. We expect the issue will be resolved by close of business Friday 14 December.

Should there be any unexpected delays to the system fix we will update this post. Thank you again for your patience and we look forward to resolving this issue for you.

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Over the weekend we identified a system issue which has affected the level of transaction information you can see in your account history through Internet Banking and the Mobile App. This issue affects a small number of customers only.

You can still see all your transactions, it is only the detailed transaction information that is unavailable. For example, Visa transactions will display as 'PURCHASE From Account 01234567' rather than detailing 'VISA - WOOLWORTHS'. 

Please note, all transactions are being processed correctly it is only the display of transaction information that has been affected. 

We are working on resolving this as a matter of priority but wanted to make you aware of the issue. We will provide you with further updates in the coming days once they are available and thank you for your patience while we resolve this.

Planned upgrade - 9 December.

Due to a planned upgrade our app and internet banking will be unavailable on Sunday, 9 December from 2:00am until approximately 7:00am (ACDT). Please note that your transactions may be affected during this time.

We apologise for any inconvenience caused.

2018 Beyond Bank Australia Annual General Meeting (AGM)

The AGM was held on 27 November 2018 at the Hilton Adelaide, 233 Victoria Square, Adelaide.

Keep reading >

Electronic Payments to Westpac and NAB - 23-25 November.

We are aware of some Financial Institutions performing maintenance on their Osko payment systems this weekend. Payments to Westpac and NAB may be rejected between the below times:

Friday, 23 Nov 11:00pm – Saturday, 24 Nov 6:30am (ACDT)
Saturday, 24 Nov 11:00pm – Sunday, 25 Nov 6:30am (ACDT)

Secure Mailbox is currently unavailable - 22 November.

UPDATE 10:17am, 23/11/18

The system has been restored. Thank you for your patience.

__

Due to upgrades being performed on our Secure Mailbox feature, this service is currently unavailable. For account-related queries, please call 13 25 85 or visit a branch. For all contact options, visit: https://www.beyondbank.com.au/contact-us.html

Electronic Payments to Westpac - 16 November.

Westpac have advised they are currently unable to receive payments made by Osko, PayID or bank transfer, and attempted payments will result in a 'Failed Transaction'. For urgent payments to Westpac, please contact us on 13 25 85 and our team can manually process the payment on your behalf.

Mobile App update – October 2018.

As a 100% customer-owned bank, we go beyond in everything we do. That’s why we aim to exceed your expectations through our award-winning banking app.

We have recently updated the app with the following updates:

  • No longer worry about lost or stolen cards. Cancel them with ease.
  • Find and open a new account in 1 minute
  • View and manage your eStatements
  • Stay in touch with us – update your address
  • Control app timeout for personalised security settings
  • Change your transfer limits
  • Tell us your travel plans and relax. We will monitor your Visa card.

Update from your app store or download fromwww.beyondbank.com.au/app

Scam warning.

A current scam is circulating within Australia that sends a SMS stating ‘in relation to fraudulent transactions on your account. Please click the below link to update your details..’ and includes a link.

We will never send you requests asking for your account or personal details or ask you to click a link. Please do not click on any suspicious links and delete messages such as this.

Planned upgrade - 23 September.

Due to a planned upgrade our app and internet banking will be unavailable on Sunday, 23 September from 12:30am until approximately 6:30am (ACST). Please note that your transactions may be affected during this time.

We apologise for any inconvenience caused.

Planned upgrade - 16 September.

Due to a planned upgrade our app and internet banking will be unavailable from midnight Sunday, 16 September until approximately 8:00am(ACST). Please note that your transactions may be affected during this time.

We apologise for any inconvenience caused.

Travel advisory - Hurricane Lane Hawaii.

A category 4 Hurricane is heading towards Hawaii. The island is bracing for damaging winds, heavy rainfall and life-threatening flash-flooding. Customers who are currently travelling or with upcoming journeys to this region may be affected.

Please refer to this Travel Advisory for further information.

Beyond Bank backs new Whyalla Community Hub.

A new community centre is a step closer to reality after winning significant financial support from Beyond Bank Australia.

The Bank has provided $40,000 towards a Whyalla Community Centre, billed as a ‘one-stop shop’ for Whyalla’s older residents and their carers.

“Establishing a Community Centre has been a goal of Whyalla Aged Care for a number of years and with the support of Beyond Bank’s Foundation Grant we are now able to make this a reality,” said Whyalla Aged Care’s Chief Executive Officer Juanita Walker.

“Older people and their families often tell us that the aged care system is complex and difficult to navigate, leaving many without the services or support they need to live the life the way they choose.”

The Community Centre, to be housed in the former Beyond Bank branch on Donaldson Terrace will provide a range of user-friendly information, support and services.

“As a customer owned bank, community is in our DNA and we are always looking to support our community partners who are doing great work in their local areas,” said Mr David Nichol, Chair, Beyond Bank Foundation.

“Whyalla Aged Care is a trusted frontline provider of a critical service and we jumped at the chance to support this fantastic initiative which will really help people make the right decisions about what is best suited to them and their families.”

Day option programs will also be operated from the centre, ensuring vital emotional and social support for older people who can be at risk of loneliness and isolation.

Importantly too, the centre’s flexible space will allow it to be used as a central venue for community support groups who manage many key support services in the local aged and disability sectors.

“Beyond Bank supports many fantastic community projects right across Australia so we were very excited by the news that the Board of Beyond Bank Foundation had decided to donate $40,000 towards the development of Whyalla Aged Care’s Community Centre,” said Mrs. Walker.

“Whyalla Aged Care appreciates all of the ongoing support that Beyond Bank provides to the organisation and we look forward to continuing our partnership for many more years to come.”

The Community Hub is expected to open towards the end of September 2018 and more news about the grand opening will be announced soon.

Scam warning - mobile porting.

Beyond Bank is aware of an increase in mobile phone porting by scammers.

Scammers who‘ve compromised your personal information may transfer your phone number to another provider so they can receive any security codes sent by Beyond Bank.

If your mobile phone service is suddenly not working then this could be a warning that your mobile phone has been transferred to another provider and you should call your provider immediately to confirm the reason it is not working.

If your mobile has been transferred to another provider without your permission please contact us immediately on 13 25 85.

Warning - Scam Phone Calls

We have received a number of reports where recipients have received a phone call from someone claiming to be from “VISA & Mastercard” regarding an overseas transaction.

These calls are designed to trick you into divulging further information or gain access to your Visa card number.

If you have received one of these calls and have given out your Visa card number, please call us immediately on 13 25 85 to have your card cancelled. 

Scheduled Maintenance - 30 July

We will be undergoing scheduled works on our website on Monday, 30 July from 6:00am. During this time our website will be unavailable however you will still have access to your Mobile App and Internet Banking.

We apologise for any inconvenience this may cause.

Call for nominations, 2018 directors election.

Calls for director nominations are now open, find out more.

B Corp Award

We are proud to announce that we’ve just been named in the top 10% of B Corp's as Best for the World in Governance for being accountable and transparent to our staff, customers and communities.

As an Australian customer-owned bank, it is an honour to receive global recognition for the commitment we have made to being sustainable and ethical. It’s a long-term commitment that extends across all aspects of our day to day banking from our frontline staff to the call centre to our executive team.

We are constantly reviewing and striving to be the best bank we can for our customers and their local communities.

We are driven by our values every day and use them to guide our decision making and help create a sustainable future.

Working with passionate people is extremely rewarding —knowing that together, we are making a difference.

A commitment to sustainability starts at the top and our governance structure which is focused on values and doing good lays out the path for our staff to follow.

Queen's Birthday Public Holiday

We wish to advise that our ACT, SA and NSW branches will be closed on Monday 11th June for the Queen's Birthday public holiday.

Our Customer Relationship Centre (13 25 85) will be open from 8am to 8pm (ACST) and our WA branches will remain open. Internet, Mobile and Phone Banking will continue to be available during this time.

Canstar Awards 2018

We’re very excited to announce that Canstar has named us Customer Owned Institution of the Year for Mobile Banking for the third year in a row and Online Banking for the fourth year in a row!

Canstar compared the features of online and mobile banking platforms across Australia and we were selected because we offer quality online and mobile services which further enhance customer experience.

We’re very proud of the work our team does in enabling our customers to conduct their banking online or via their mobile quickly and easily and look forward to bringing your more updates soon!

Find out more about Internet Banking.

Find out more and download our App for mobile banking.

Banking Issues 29 May

We sincerely apologise for a short outage which occurred to internet banking and the app, approx between 5.20-5.35pm ACST 29 May. The problem has now been resolved and all services are back to normal. 

Scheduled Maintenance - 3 June

Due to scheduled maintenance, our Internet Banking, Phone Banking and Mobile App will be unavailable on Sunday 3 June from 2:30am until approximately 7:30am (ACST).

We apologise for any inconvenience this may cause.

Card Payment Issues

UPDATE:

4:30pm (ACST)
The issue affecting card transactions has been resolved. No further issues preventing card transactions have been detected sine 1:00pm (ACST)

We have identified that approximately 60 Salary Packaging customers have had a hold put on funds for transactions that were in fact declined. These holds are currently being removed to ensure funds remain available to customers. This work should be complete in the next hour.

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1:30pm (ACST)
The issue preventing card transactions from being processed appears to have been resolved around 1:00pm (ACST) We have been monitoring transactions since this time and can confirm that card transactions are now being processed correctly.

However, we are aware that there may be some card transactions that were declined during the outage that may have placed a hold on funds in the account. We are investigating this issue urgently and will advise once more detail is known.

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12:45pm ACST - We are currently investigating intermittent issues affecting all card payments. This includes ATM, EFTPOS, Apple Pay, Samsung Pay & Google Pay. We sincerely apologise, and are currently investigating the issue with our supplier and will provide further updates here as they come to hand.

​​​​​​​

Travel Advisory Kilauea Volcano Hawaii

Kilauea Volcano in Hawaii recently erupted following a magnitude 6.9 earthquake. The following Travel Advisory is for customers who are currently travelling or with upcoming journeys.

Tax Residency Self-Certification

Recently we contacted select customers in regards to a new legal requirement for banks to confirm if their customers have tax obligations with any foreign countries. This requirement is due to Governments around the world, including Australia, introducing a tax information sharing arrangement.

For customers who have foreign tax responsibilities, based on Common Reporting Standards (CRS) we are required to provide certain information about them to the Australian Taxation Office (ATO) each year. The ATO may exchange this information with foreign tax authorities.

For further information regarding CRS, information can be found on the Australian Tax Office’s website. https://www.ato.gov.au/General/International-tax-agreements/In-detail/International-arrangements/Automatic-exchange-of-information---CRS-and-FATCA/?page=1

Call wait times. 17/4/18

7.00PM ACST - Issue resolved

Call times have resumed to normal, thank you for all your patience and understanding. Our call centre is open from 8am-8pm ACST to assist you with your enquiries.

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Previous updates

4:50PM ACST
Wait times have reduced slightly, but are still longer than normal. We apologise for the delays, and thank you for your patience and understanding.

3:45PM ACST
Wait times are still above normal levels and may continue into the early evening. We apologise for any inconvenience caused and thank you for patience.

1:55PM ACST
Our sincere apologies, wait times have increased above normal levels again, and are currently around 6 minutes. We are working to bring the wait times down to normal levels ASAP, and thank you for your patience in the meantime.

11:25AM ACST

Call wait times are now at normal levels and we will provide further updates if the situation changes. Thank you for your patience and understanding.

10:50AM ACST

Thank you for your patience this morning. Call wait times have decreased slightly, but are still higher than usual. Our additional staff are assisting to reduce wait times as quickly as possible. Thank you for your understanding, and our sincere apologies for any inconvenience caused.

9.45AM ACST

Your calls are very important to us. We have increased our staffing today to handle additional call volumes, the wait times are higher than normal and we appreciate your patience.

If your request is not urgent please send us a message via the secure inbox in internet banking or the app.

 

Important Message for Android Users

To ensure secure banking and protection of your personal details and accounts, users will need to have Android 5.0 or above in order to access the app, internet banking and website.

We encourage you to ensure your devices use the latest operating systems at all times to protect your information online and continue to access your banking.

For more information, and details on how to ensure continued access to your banking, please click here.

MYCU members service disruptions

The Mobile App will be switched off from 6am Friday 13 April. You will be able to download and start using the Beyond Bank App from the early hours of Sunday morning.

From 4.25pm on Friday 13 April the following services won’t be available until early hours Sunday 15 April:

  • Telephone Banking
  • Internet Banking

Card Services

All card services will remain in place and members can continue to transact across the weekend using ATMs, payWave, EFTPOS and Visa/Credit Transactions.

Some MYCU cardholders may experience rejected card payments between 3am to 4am on Sunday 15 April, as cards are moved across to the Beyond Bank Systems. If you need access to funds during this time, we ask you to be prepared with cash or try the transaction again later in the morning.

We apologise for the inconvenience caused over the weekend.

Easter Public Holiday Notice

Please note that our branches will be closed from Friday 30th March - Monday 2nd April over the Easter period.

Our national Contact Centre will only be open on Saturday 31st March from 9am - 3pm (ACDT) by calling 13 25 85.

Internet, Mobile and Phone Banking will continue to be available during this time.

We hope all our customers enjoy the Easter break.

Merger information - Important changes are coming

In November 2017, My Credit Union (MYCU) members voted in favour of the proposal to transfer the business of MYCU to Beyond Bank Australia.

Now, as we prepare to formalise the merger, we need to advise all MYCU members about changes that we need to make to enable you to access and use your accounts from the first day of operations on 15 April 2018 when you transfer over to the Beyond Bank Australia Core Banking System.

For more information on the changes that will occur, visit the MYCU website.

A message to our customers from CEO Robert Keogh

Over the weekend, you may have experienced difficulties making payments and completing your regular banking activity.

This was due to a technical problem that interrupted our network communications for many hours.

The problem was isolated and repaired as quickly as possible and all banking services were fully operational by early Sunday morning.

During this period, we know that many of you were impacted due to the disruption to your banking service.

We are a customer owned bank. Serving our customers is at the heart of everything we do. This incident disappoints us greatly. We seek as an organisation to exceed your expectations and unfortunately, we let you down. I understand this would have been very frustrating and personally, I extend my most sincere apologies on behalf of Beyond Bank Australia.

If you have any particular concerns or further queries, we would be pleased to provide any further assistance that you may require.

Please contact us via secure message in Internet Banking or your App or call us on 13 25 85.

Moving forward, we will learn from this, review our processes and seek to provide you with a banking experience that exceeds your expectations. Thank you for your patience and understanding.

Yours sincerely

Robert Keogh
Chief Executive Officer
Beyond Bank Australia

Systems restored: Card payments, app, internet & phone banking.

12:15pm (ACDT) - Sunday 18 March

All banking services are restored and we sincerely apologise for any disruption or inconvenience you may have experienced. If you have any serious concerns please call our Customer Relationship Centre on 13 25 85 which is open until 1pm (ACDT) today and will reopen Monday 8am (ACDT).

5:30am (ACDT) - Sunday 18 March

We are pleased to advise all banking services have been restored after a technical problem temporarily affected some customer transactions and payments. We apologise for the disruption and any inconvenience caused and ask any members that have serious concerns to call 13 25 85 from 9am (ACDT).

 

--previous updates--

We sincerely apologise for the issues caused and are working hard to resolve the issue. 

Please see below for updates, or more frequent news, view our Facebook updates.

10:15pm (ACST)

The issue continues to be worked on by technicians as a matter of priority and we are hoping for a resolution soon. We sincerely apologise once again for the inconvenience caused.

7:15pm (ACST)

Technicians are still working to resolve the issue and restore services. We will publish updates as they become available.

6:15pm (ACST)

We are awaiting an ETA on the fix for the issue, and will publish updates as we have them available. We once again apologise for any inconvenience caused.

2.00pm

The issue is national and affecting several banks. The cause of the issue has been identified and we are are waiting for a fix ETA.

 

1.00pm 

Our phone systems are now available. We are working with our system provider and Telstra to resolve the issue affecting Internet Banking, App and Cards. 

 

12.00pm 

We are currently experiencing issues with our Internet Banking, App, Cards and phone systems.

We sincerely apologise for the inconvenience caused and are currently investigating the issue. Further updates will be provided.

Issue affecting payments between Beyond Bank members

We are aware of an issue affecting payments from one Beyond Bank member to another using the BSB 805-022 which is causing them to fail.

To resolve this issue, please try the payment again using our new BSB 325-185.

If you have any further issues, please send us a secure message within Internet Banking or the App, or call us on 13 25 85.

Updated Travel Advisory - Mt Agung

Mount Agung volcano in Bali has experienced high levels of activity and periodic eruptions since September 2017. While local authorities remain on high alert, flights are currently not affected and travel from Denpasar airport continues to operate as normal. The travel advisory that was issued in September 2017 remains in place and affects policies that were purchased after 7am (AEDST) Tuesday 19 September 2017.

Please refer to this Travel Advisory for further information.

Failed Payment Issue

On 13th February we started processing payments via the New Payments Platform (NPP) which enables you to transfer money between financial institutions in under a minute, 24/7. We are utilising this platform for as many payments as possible

We are aware that some customers may be experiencing problems sending money to other banks or credit unions, as not all financial institutions are ready to receive NPP payments.

If you experience a failed payment:

  1. Please retry the transaction in the first instance.
  2. If it fails a second time please contact the recipient to check the full account details of the destination account.
  3. If you require further assistance, please contact us on 13 25 85 or send a message via the Secure Inbox within Internet Banking and the Beyond Bank App.

Please note, this issue does not affect your scheduled payments.

App Update - 13 February

Thanks to customer feedback we have updated our App. Users will start to see these new features over the coming days. The new features include:

  • PayID: Send & receive money in minutes.
  • Balance before PIN: Tap the lightning bolt on the dashboard to get started.
  • Apple Pay integration: Add your card to your Wallet directly from within the Beyond Bank app – no manual input required (iOS only).
  • Send secure messages about your accounts.

Update from your app store or download from www.beyondbank.com.au/app

Scheduled Maintenance - 13 February

Due to scheduled maintenance, our Internet Banking and Mobile App will be unavailable on Tuesday 13 February from 1:30am until approximately 3am (ACDT).

We apologise for any inconvenience this may cause.

Scheduled Maintenance - 11 February

Due to scheduled maintenance, our Internet Banking, Phone Banking and Mobile App will be unavailable on Sunday 11 February from 3am until approximately 7am (ACDT).

We apologise for any inconvenience this may cause.

App Update February 2018

Thanks to customer feedback we have updated our App. Users will start to see these new features over the coming weeks. The new features include:

  • Balance before PIN. Tap the lightning bolt on the dashboard to get started (iOS only, Android coming mid-February).
  • Apple Pay integration. Add your card to your Wallet directly from within the Beyond Bank app – no manual input required (iOS only).
  • PayID: receive money fast. Coming soon. Background changes to accommodate future releases for PayID.
  • Secure mailbox available as part of a staggered release to select users.

Update from your app store or download from www.beyondbank.com.au/app

Scheduled Maintenance - 28 January

Due to scheduled maintenance, our Internet Banking and Mobile App will be unavailable on Sunday 28 January from 1:30am until approximately 6am (ACDT).

We apologise for any inconvenience this may cause.

Australia Day Public Holiday Notice

We wish to advise that our branches and national Contact Centre will be closed on Friday 26 January 2018 for the Australia Day public holiday.

Internet, Mobile and Phone Banking will continue to be available during this time.

App Update January 2018

Thanks to customer feedback we have updated our App! Users will start to see these new features over the coming weeks. The new features include:

  • A new look home screen and menu
  • Additional help screens
  • Changes to accommodate future releases for Osko and PayID (coming soon!)
  • Secure messaging available as part of a staggered release to select users.

Update from your app store or download from: www.beyondbank.com.au/app

Western Union Competition Winners

Congratulations to:

  1. Willem Van Til
  2. Anthony Lawton
  3. Jillian James
  4. Trevor Sharpe
  5. Colin Steinhauser
  6. Leighwood Project Management
  7. Maly Morn
  8. Phillip Chilcott
  9. Trevor Brown
  10. Caroline's Skincare Pty Ltd
  11. Hilary Sullivan
  12. Melissa Allen

They are the winners of our Western Union Business Solutions 12 Days of Christmas Campaign and have each won a $500 Eftpos Gift Card.

Christmas Public Holiday Notice

We would like to wish all our customers and their families a very safe and happy Christmas and all the best for 2018!

Our branches and Customer Contact Centre will be closed on the following public holidays:

  • Christmas Day - Monday 25 December
  • Proclamation Day - Tuesday 26 December
  • New Years Day - Monday 1 January

For regular branch opening hours, search for your location on our Locate Us page.

Our Beyond Bank Wealth Management offices will be closed from Friday 22 December and reopen on Tuesday 2 January 2018.

Thank you for your continued support this year.

Fingerprint ID issue for some Google Nexus and Pixel users.

Some Google Nexus or Pixel phone users may experience issues with their Fingerprint ID. To fix, please uninstall and reinstall your Beyond Bank Mobile App. This is an issue only for a small group of users, and we apologise for any inconvenience caused.

My Credit Union to merge with Beyond Bank Australia

Members of My Credit Union voted overwhelmingly in favour of the merger (88%) at the AGM on Thursday 30 November.

“My Credit Union is a very well-run organisation. We could have continued to operate profitably over coming years. However, looking at the longer term interests of our members, the Board decided that a merger positions us best to continue to deliver great value and personal service to our members into the future,” said My Credit Union Chair, Rebecca Richardson.

“We see Beyond Bank Australia as an ideal partner to move forward with. They are a member-owned mutual with the necessary size and financial strength to support a full range of services, along with the contemporary technology to ensure a great customer experience. Importantly, they share our values and strong commitment to members.”

Beyond Bank Australia is looking to establish a presence in the rapidly-growing Sydney market and My Credit Union’s presence in this market created an excellent opportunity for partnership. The partnership will also strengthen the presence of both organisations in regional areas.

“Both Beyond Bank and My Credit Union are firmly focused on creating value for their members as well as offering genuine support to the communities where their members live and work,” said Beyond Bank Chair, Anne O’Donnell.

“The combined entity will have more than 224,000 members across Australia and its combination of banking, wealth and community services creates a unique banking alternative. The key ingredients to this expansion has been the Common Values shared between the two organisations, the prudent approach taken throughout the process and the quality of the staff in both organisations,” said Ms O’Donnell.

Travel Advisory - Mt Agung

This is an update to the Travel Advisory issued on 19th September.

Mount Agung’s recent eruptions have caused a volcanic ash cloud and visibility issues across parts of Bali. As a result flights in and out of Denpasar Airport are being interrupted.  

Refer to our Travel Advisory if you are currently travelling or have not yet departed.

Scheduled Maintenance - 3 December

Due to scheduled maintenance, our Internet, Phone Banking and Mobile App will be unavailable on Sunday 3 December 2017 from 3am until approximately 8am (ACDT).

We apologise for any inconvenience this may cause.

Our website home page is changing!

Our website home page has a new refreshed look to provide you with a better experience and help you quickly find what you are looking for.

Our new home page is visually cleaner and has more information about products and services, making it easier for you to do a number of different things.

Like what you see or have any suggestions? We’d love to hear from you! Contact us here.

2017 Annual General Meeting

The Annual General Meeting (‘AGM’) of the members of Community CPS Australia Limited (ACN 087 651 143) trading as Beyond Bank Australia will be held at the Victoria Room, Hilton Adelaide, 233 Victoria Square, Adelaide, South Australia, on Tuesday, 28 November 2017 commencing at 6:00 pm (ACDT). Registration will open at 5:30 pm (ACDT).

Visit our Corporate Governance page for more information.

Scheduled Maintenance 9 November

Due to scheduled maintenance, our Internet, Phone Banking and Mobile App will be unavailable on Thursday 9 November 2017 from 3am until approximately 4am (ACDT).

We apologise for any inconvenience this may cause.

Win a share of $50,000 with BPAY*

HAPPY B’DAY BPAY!

BPAY is turning 20! And to celebrate BPAY are giving you the chance to win a share of $50,000 in BPAY payments!*

BPAY is giving away over 300 prizes, over 6 weeks from 29 October 2017 till 9 December 2017.

50 WINNERS EACH WEEK
Pay a bill with BPAY and register for your chance to win $100 off your next bill.

PLUS, all eligible entries* go in the draw to win…

1 OF 4 MAJOR PRIZES
You could win $5,000 worth of BPAY payments which can be used over 6 months*. Choose to pay for your regular household bills or exciting experiences, flights, holidays and more. ^

HOW TO ENTER…

  1. MAKE A PAYMENT WITH BPAY
    Log on to your online banking and choose the BPAY Payment option.
  2. LOCATE YOUR BILL DETAILS
    Find the BPAY logo on your bill. Enter the BPAY Biller code, Customer Reference Number (CRN), and amount from your bill.
  3. REGISTER YOUR BPAY PAYMENT DETAILS
    Visit www.bpay.com.au/bpaybday and complete the online form. Remember the more bills you pay with BPAY during the promotion period, the more chances you have to win! *


^Please visit bpay.com.au for a full list of BPAY Billers
*Promoter is BPAY Pty Ltd of Level 1, 255 George Street, Sydney NSW 2000. Entry commences 00:00am AEDT 29/10/17 and ends 11:59pm AEDT 9/12/17. Entrants must be Australian residents aged 18+ and be customers of an Australian financial institution which is a BPAY Scheme Member. To enter: Make one (1) minimum $10 payment using BPAY Payments and visit www.bpay.com.au/bpaybday and complete registration form. Minor Draw: Electronic weekly draws to win minor prize held on 6/11/17, 13/11/17, 20/11/17, 27/11/17, 4/12/17, 11/12/17 at 11:00am AEDT at MDSA Promotion Marketing, 15 Grosvenor Street, Neutral Bay NSW 2089 (Draw Location). Weekly draw entry deadlines apply. Fifty (50) winners to be drawn each draw: winners win a BPAY payment of $100 (incl. GST) made by Promoter on behalf of winner towards a BPAY payment of winner's choosing. Winners emailed within 48 hours of draw. Major Draw: Electronic draw to win major prize held on 11/12/17 at 12:00pm at the Draw Location. Four (4) winners to be drawn: winners win BPAY payments of $5000 (incl. GST) made by Promoter on behalf of winner toward BPAY payments of winner's choosing. Winners emailed on 13/12/17. Winners list published in The Australian on 20/12/17. Total prize value $50000 (incl. GST). Visit www.bpay.com.au/bpaybday for full terms & conditions. NSW Permit No. LTPS/17/18158 ACT Permit No. TP17/01952 SA Licence No. T17/1846
The BPAY Scheme is managed by BPAY Pty Ltd (ABN 69 079 137 518). BPAY Payments is issued by over 150 BPAY Scheme members. Contact your financial institution to see if it offers BPAY Payments – and to get the Product Disclosure Statement. Any financial product advice provided by BPAY Pty Ltd in relation to BPAY Payments is general advice only and has been prepared without taking into account your objectives, financial situation or needs. Before acting on such advice, you should review the Product Disclosure Statement and consider whether BPAY Payments is appropriate for your personal circumstances.

Webjet Travel Voucher Winners

Congratulations to Owen James Leece, Anthony Leki, Nationwide Exhibition Hire, Sheila Wheeler and Pattamaporn Gibson who are the winners of our Western Union International Transfer Campaign and have won a $1000 Webjet Travel Voucher each.

Scheduled Maintenance - 15 October

Due to scheduled maintenance, our Internet, Phone Banking and Mobile App will be unavailable on Sunday 15 October 2017 from 2am until approximately 7am (ACDT).

We apologise for any inconvenience this may cause.

Vote for Good grant recipients

Thanks to those who voted for their favourite local cause in our Vote for Good program, we are excited to announce the following grant recipients in each region.

ACT

$10,000 - Centurion Gridiron Club
$5,000 – Womens Centre for Health Matters
$2,500 - Woden Community Service

Adelaide

$10,000 – Anglicare SA
$5,000 – Asthma Foundation
$2,500 – Leukaemia Foundation

Hunter

$10,000 - Hunter Melanoma Foundation
$5,000 – Cessnock District VRA Rescue Squad
$2,500 – Harry Meyn Foundation

SA Regional

$10,000 – Blyth Regional Cinema
$5,000 – Whyalla Road Safety Centre
$2,500 - Suicide Intervention & Life Promotion Action Group

WA

$10,000 - Children's Leukaemia & Cancer Research Foundation
$5,000 – Starick
$2,500 – Shelter WA

Wagga/Griffith

$10,000 - Wagga RSL Bulldogs Junior Cricket Club
$5,000 - Griffith Community Centre
$2,500 - Leeton Volunteer Rescue Association

App & Internet Banking Update

Our App and Internet Banking is currently experiencing difficulties. We sincerely apologise for any inconvenience caused and are working hard to resolve the issue. 

**Update 3.30PM EST**

The Internet Banking and App issue us now fully resolved, we apologise for any inconvenience caused. 

Travel Advisory - Mt Agung

This Travel Advisory provides information about the threat of volcanic eruption in Bali.

Indonesia has raised the alert level to vigilant for the Mount Agung volcano. While activity is still reported as normal we urge customers to take care during their travels.  

Important Update For Apple Users

An app update is now available for you to download from the App Store.

The old version of the app is experiencing intermittent payment difficulties, please ensure you are using the latest app version as soon as possible.

We sincerely apologise for the inconvenience caused and thank you for your patience.

Visit the App Store.

Known Apple App Issue

Our sincerest apologies to Apple users, the upcoming release of iOS 11 (expected from 20/9), has created an issue in our banking App which prevents payments from being made.

What you can do

We’re working hard to get an app update to you asap and will continue to update you on the issue until it is resolved.

We are very sorry for the inconvenience caused and are here to help you.

 

Business Banking updates in Internet Banking

We are always trying to improve our products and services to deliver the best for our members. New features will be added to Business Banking on Internet Banking which gives organizations the chance to see a clear break-down of their batch transactions, as well as information messages that will appear to assist in the process of seamless transactions.

So what’s new?

  • Single Summary Transaction History – Displays the overall Cemtex batch transaction as a single summary transaction under transaction history
  • Batch History Improvement – Gives the option to open the single summary transaction and view a detailed list of offsetting transaction records within a Cemtex batch. It also displays information for all stages of the batch such as who created, edited, approved and processed it, in addition to failed transactions highlighted in red.
  • Bank statements – Cemtex batch transactions now appear in statements as a single summary transaction
  • Information Messages – Messages appear prior to posting Cemtex and manual batches to ensure the transaction can successfully be processed

Examples include, ‘You have x level of access to the selected account’ or ‘The amount entered exceeds your per transaction limit’Cemtex Files – Cemtex files can now contain up to 9,999 individual transactions, a vast improvement on the previous limit of 1,000.

We continue to encourage our members to use Internet and Mobile banking as it gives you greater control over your personal finances.  At any minute of the day, you are able to view your activity, make transactions and more, without the need of physically going into a branch.

These features will be available from Wednesday 18th October 2017.

 

Travel Advisory - Hurricane Irma

This Travel Advisory provides information about Hurricane Irma.

It has been reported that a category 5 storm is currently heading towards the Caribbean islands and Florida, USA. While the exact path is still unclear we are urging customers to take care during their travels.  

If you are currently travelling
Safety is your first priority so if you are in any vulnerable areas please follow advice from local authorities and the Department of Foreign Affairs and Trade (DFAT).

If you require emergency assistance, including emergency medical assistance, please contact us as soon as you can on 1866 844 4085 or speak to your local operator and ask to be put through reverse charge to +61 7 3305 7499.
 

2017 Director's Election

Important notice to all Beyond Bank Australia members

In accordance with the Beyond Bank Australia Constitution notice is given that two candidates for the 2017 election of directors have demonstrated an ability to be a director and are fit and proper.

As the number of candidates is equal to the number of positions to be filled members are advised that:

1.       the election process has been discontinued; and

2.       Sam (Sandra) Andersen and Trent Bartlett shall be declared elected with effect from the end of the 2017 Beyond Bank Australia AGM and their term ends at the end of the 2020 Beyond Bank Australia AGM.

Gianni Milani

Company Secretary

Community CPS Australia Ltd ACN 087 651 143 trading as Beyond Bank Australia

Update Your Contact Details to Win

Update your details today to win one of 20 x $200 Woolworths WISH eGift Cards*

There is a total of $4,000 in prizes to be won!

Update your phone, mobile, email and/or address between 14 August 2017 and 07 September 2017 and you will automatically be entered to win one of twenty x $200 individual Woolworths WISH eGift Cards.*

*Full details, plus T&C's can be found here.

Android App Update

We have just released a new version of our Android App which fixes minor bug issues and shows our new BSB in the menu.

Update your current app or download from your app store for the latest version.

 

Merger Announcement

We would like to advise customers of some important plans proposed in relation to a merger with My Credit Union (MYCU).

A Memorandum of Understanding between our two organisations was signed on 14 July 2017. Due diligence has been completed and we will now seek regulatory approval.

MYCU is a Sydney based credit union and is the result of a merger between Industries Mutual and Resources Credit Unions. Its membership base is built out of the health, agricultural and transport sector and has operations in Sydney (Parramatta and Chatswood), Griffith and Newcastle.  

As customer owned organisations, we are both committed to members, staff and the local community and together, we will have an even greater capacity to develop financial solutions that offer the best value to members.

Our Bank has a strong position in the national financial services market and this proposed merger will build on our commitment to regional Australia and provide a very clear alternative in the market for customers in Newcastle.

Both organisations also have strong relationships with local communities and we look forward to expanding and developing community programs once the merger is finalised.

For more information on MYCU visit www.mycu.com.au

Mobile App Outage

We are currently experiencing intermittent issues with the iOS version of our Mobile App. We are working on this as a matter of priority.

If you are unable to access the App, please use Internet Banking by visiting our website on your mobile. We will let you know once it is back up and running.

Scheduled Maintenance 30 July

Due to scheduled maintenance our Phone Banking will be unavailable on Sunday 30 June 2017 from 8 a.m. until approximately 2 p.m.  (ACST).

We apologise for any inconvenience this may cause.

Our BSB has changed to 325-185

There is currently no action required from you. Your payments will continue to process as they do today. However, If you are setting up a new payment, we would like you to use the new BSB.

What you need to do:

You will need to use the new BSB for new direct debit and direct credit arrangements.

  • Direct debits may include payments you make such as insurance premiums, utilities bills, gym memberships and council rates.
  • Direct credits may include payments you receive such as salary, dividends, Pay Anyone transfers, Medicare, tax or social security.

What to tell them:

If you are setting up a new direct debit or direct credit payment you will need to provide the following details:

  • BSB number: 325-185         
  • Institution: Beyond Bank Australia
  • Account number: Your Membership Number or Account Number

Still need help?

If you have any queries or find our new BSB is not recognised by any of your credit or debit companies we are here to help. Call us on 13 25 85, live chat with our staff, or visit your nearest branch.

App update now available

Based on customer feedback and demand we have introduced the following:

  • Clearer view of available balance
  • Advise us of your travel plans
  • Conduct international money transfers
  • Activate your credit or debit card, or change your PIN

Simply update your current app or download from your app store.

Scheduled Maintenance 21 June

Due to scheduled maintenance, Internet Banking, Phone Banking and the Mobile App will be unavailable on Wednesday 21 June 2017 from 3am until approximately 5am (ACST).

We apologise for any inconvenience this may cause.

Canstar Award for Mobile & Online Banking

We’re very excited to announce that Canstar has named us Customer Owned Institution of the Year for Mobile & Online Banking!

Canstar compared the features of online and mobile banking platforms across Australia and we were selected because we offer quality online and mobile services which further enhance customer experience.

We’re very proud of the work our team does in enabling our customers to conduct their banking online or via their mobile quickly and easily and look forward to bringing your more updates soon!

Scheduled Maintenance - 11 June

Due to scheduled maintenance, Internet Banking, Phone Banking and the Mobile App will be unavailable on Sunday 11 June 2017 from 1am until approximately 6am (ACST).

We apologise for any inconvenience this may cause.

Scheduled Maintenance 21 May

Due to scheduled maintenance, Internet Banking, Phone Banking and the Mobile App will be unavailable on Sunday 21 May 2017 from 1am until approximately 7am (ACST).

We apologise for any inconvenience this may cause.

Scheduled Maintenance 14 May

Due to scheduled maintenance, Internet Banking, Phone Banking and the Mobile App will be unavailable on Sunday 14 May 2017 from 1am until approximately 7am (ACST).

We apologise for any inconvenience this may cause.

Hunter United Employees Credit Union and Beyond Bank announce plans to merge

We would like to announce that we plan to merge with Hunter United Employees Credit Union, which is expected to take place in late 2017.

We have signed a Memorandum of Understanding and the merger will now undergo due diligence, regulatory approval and Hunter United member approval.

The merger will offer expanded services and more branches to members of both organisations across the Hunter.

As customer owned organisations, we are both committed to members, staff and the local community and together, we will have an even greater capacity to develop financial solutions that offer the best value to members.

Our Bank has a strong position in the national financial services market and this proposed merger will build on our commitment to regional Australia and provide a very clear alternative in the market for customers in the Hunter.

Both organisations also have strong relationships with local communities and we look forward to expanding and developing community programs once the merger is finalised.

All future decisions will be taken with the best interests of the members and staff of both organisations - there will be no job losses and more development opportunities for local staff.

Hunter United has approximately 9,000 members and assets worth $300 million. Their seven local branches complement our existing network which covers Wagga Wagga, the ACT, Hunter and Riverina regions, regional South Australia, Adelaide and Perth.

Anzac Day Public Holiday Notice

We wish to advise that our branches and national Contact Centre will be closed on Tuesday 25 April 2017 for the Anzac Day public holiday.

Internet, Mobile and Phone Banking will continue to be available during this time.

Easter Public Holiday Notice

Please note that our branches will be closed from Friday 14th - Monday 17th April over the Easter period.

Our national Contact Centre will only be open on Saturday 15th April from 9am - 3pm (ACST) by calling 13 25 85.

Internet, Mobile and Phone Banking will continue to be available during this time.

We hope all our customers enjoy the Easter break.

App Update

Thanks to our customer feedback we’ve identified a number of features our customers are looking for in our mobile app. Based on these requests we’ve updated our app with a range of new features and bug fixes.

You can now:

  • See an overview of your accounts in a single screen
  • Schedule transactions and see a list of scheduled transfers without logging in to Internet Banking
  • See your pending transactions
  • Transfer funds between accounts more easily.

To upgrade to the latest version, please visit the App Store or Google Play. You can find the links here.

Payment Delay

*UPDATE* 10:40am (ACST)

We have now confirmed that all delayed payments have been resolved and customers affected should now see the payments within their accounts. Thank you for your patience.

We are aware that some customers may be experiencing a delay in receiving payments into their accounts this morning (Thursday 16th March 2017).

This is currently being investigated and we will advise as soon as we have an update.

Scheduled Maintenance - 10 March

Due to scheduled maintenance, Internet Banking, Phone Banking and the Mobile App will be unavailable on Friday 10 March 2017 from 3:30am until approximately 5:30am (ACDT).

We apologise for any inconvenience this may cause.

 

Public Holiday Notice - Monday 13 March

We wish to advise that our SA & ACT branches will be closed on Monday 13 March 2017 for the Adelaide Cup and Canberra Day public holidays.

Our National Contact Centre will still be open and can be reached on 13 25 85 from 8am - 8pm (ACDT). Internet, Mobile and Phone Banking will continue to be available during this time.

Internet Banking Outage

Friday 10 March

We are aware that some customers are experiencing intermittent issues accessing Internet Banking and the Mobile App.

We are currently working on a resolution as a matter of priority and will provide updates once they become available.

Wednesday 8 March

*UPDATE 5:30pm ACDT*
Access to Internet and Phone Banking and the Mobile App has been restored. Thank you for your patience while we worked on this.

We are currently experiencing technical issues with Internet Banking, Phone Banking and the Mobile App which we are working on as a matter of urgency.

We apologise for any inconvenience and will provide updates as they become available. 

Scheduled Maintenance - 2 February

Due to scheduled maintenance, Internet Banking, Phone Banking and the Mobile App will be unavailable on Thursday 2 February 2017 from 4am until approximately 6am (ACDT).

We apologise for any inconvenience this may cause

App Update Version 1.3.3

We’ve updated our app with a few behind the scenes changes to the way we receive your feedback via App Feedback and Email Us.

To upgrade to Version 1.3.3 visit the App Store or Google Play.

Australia Day Public Holiday Notice

We wish to advise that our branches and national Contact Centre will be closed on Thursday 26 January 2017 for the Australia Day public holiday.

Internet, Mobile and Phone Banking will continue to be available during this time.

Scheduled Maintenance - 11 January

Due to scheduled maintenance, Internet Banking will be unavailable on Wednesday 11 January 2017 from 4:30am until approximately 7:00am (ACDT).

We apologise for any inconvenience this may cause.

Christmas Public Holiday Notice

We would like to wish all our customers and their families a very safe and happy Christmas and all the best for 2017!

Our branches and Member Contact Centre will be closed on the following public holidays:

  • Christmas Day holiday - Monday 26 December
  • Proclamation Day - Tuesday 27 December
  • New Years Day holiday - Monday 2 January

For regular branch opening hours, search for your location on our Locate Us page.

Our Beyond Bank Wealth Management offices will be closed from Friday 23 December and reopen on Tuesday 3 January 2017.

Thank you for your continued support this year.

Fremantle Ultimate Fan Prize Winner

Congratulations to the winner of our Fremantle Ultimate Fan Prize - Kurt Vravnik! Kurt has won a photo with the 2017 Fremantle Dockers team!

Scheduled Maintenance - 4 December

Due to scheduled maintenance, Internet Banking and the Mobile App will be unavailable on Sunday 4 December 2016 from 1:50am until approximately 6:30am (ACDT).

We apologise for any inconvenience this may cause

Payment Delay

*UPDATE* 12.20pm (ACST)

We have now confirmed that all delayed payments have been resolved and customers affected should now see the payments within their accounts. Thank you for your patience.

We are aware that some customers may be experiencing a delay in receiving payments into their accounts this morning (Friday 18 November). This is currently being investigated and we will advise as soon as we have an update.

Scheduled maintenance - 19 November

Due to scheduled maintenance, eStatements in Internet Banking will be unavailable on Saturday 19 November 2016 from 6pm until approximately 10am on Sunday 20 November (AEDT).

We apologise for any inconvenience this may cause.

Travel advisory Earthquake in Kaikoura

This Travel Advisory is for those concerned or affected by the earthquake on 13  November 2016.

We recommend you regularly check the Department of Foreign Affairs and Trade (DFAT) and Smart Traveller website www.smartraveller.gov.au  for up to date information about the event.

Your policy provides a number of benefits, conditions, limits and exclusions that may be relevant to your travel plans. Your cover will depend on the type of plan you purchased and your circumstances. We will assess all claims in accordance with your Product Disclosure Statement (PDS) and your Certificate of Insurance.

 

SA Storms - Information for members in need

In times of disaster and hardship, Beyond Bank is here to support our customers and staff.

Over the past week, many communities in South Australia have been severely affected as storms swept across the State, causing power outages, flooding and damage to phone and internet services.

It’s been a stressful time and Beyond Bank is here to help. So, if you’re concerned about your financial position, your business or your home, please get in touch with us as soon as you can. Visit a branch, call 13 25 85 or let us know via email or social media.

We look forward to hearing from you.

Travel Advisory - Hurricane Matthew

The following Travel Advisory concerns those affected by Hurricane Matthew.

We will assess all claims in accordance with your Product Disclosure Statement (PDS) and your Certificate of Insurance. Your cover will depend on the type of plan you purchased and your particular circumstances.

SA Storms Branch Closures

UPDATE 4/10 9:30AM (ACST): Following last week's power issues in branches due to storm damage, we are pleased to advise that all SA branches are now open and operational.

UPDATE 30/9 3.00 PM (ACST): The SES has advised that the Gawler River may burst its banks and have recommended that our Gawler branch close. In consultation with the SES, we will assess and advise of reopening. We will continue to provide ongoing updates via social media and our website.

UPDATE 30/9 8.50AM (ACST) : Whyalla, Port Augusta and Clare branches will reopen today. We ask as they get themselves up and running you direct any telephone enquiries to our call centre today on 13 25 85.

Our Port Lincoln branch remains closed.

We will continue to provide ongoing updates via social media and our website.

We hope everyone is safe.

UPDATE 3:30PM (ACST): Unfortunately the branches listed below are still without power and are expected to remain closed for the remainder of the day.

UPDATE 11AM (ACST): There has been no change - the branches listed below remain without power.

Following the SA storm, our Call Centre and branches are now operational except for the Port Lincoln, Port Augusta, Whyalla and Clare branches.

These branches are currently without power and when power returns, we will assess and advise accordingly.

We will continue to provide ongoing updates via social media and our website.

Travel Advisory - Mt Rinjani volcanic ash cloud

The following Travel Advisory concerns those affected by the Mt Rinjani volcanic ash cloud.

We will assess all claims in accordance with your Product Disclosure Statement (PDS) and your Certificate of Insurance. Your cover will depend on the type of plan you purchased and your particular circumstances.

Online banking that lets you be saving already

Available through our already popular Beyond Finance Manager which helps you track where your money is coming from and where it's going to, you can now set up a savings goal to help you get where you want to be.

Have a goal in mind? You can now put a plan in place as an incentive to save for that something special. Maybe you would like to save a deposit for a home, new car, holiday or just saving?

It’s easy to set up, puts you in control, and we’ll keep track of your progress for you.

Find out more about how goals works or log into Internet Banking today and get saving.

 

Brand Research – August 2016

We would like to advise our members that you may receive an email inviting you to participate in a brand research survey during August and September.

The survey is being conducted by Ipsos, who are specialists in media and branch research. They will be conducting the survey online using a series of research panels across the regions we are located in. Those who opt in to participate will be able to complete the survey on the device of their choice.

Please note that you complete the survey anonymously (no personal information is requested) and responses are aggregated and used for research purposes only. The survey is being conducted in accordance with the provisions of the Privacy Act 1988 (Cth), and all the information you provide is totally confidential.

We will never ask you to participate in surveys without providing notification on our website so that you can ensure it is legitimate. We will never request that you provide password or PIN details, or log in to Internet Banking, via links in emails or surveys.

If you have any queries regarding the survey please call us on 13 25 85.

Rate Change effective 16 August

Beyond Bank Australia announced a broad range of changes to its interest rates on Wednesday 10th August on the back of the RBAs August official rate move.

The changes see owner occupied variable home loan rates dropping 14pts (on standard variable and package loans) and up to 30pts on <80LVR total home loan package rates. Beyond Bank's fixed home loan rates for 2, 3, 4 & 5 year terms have also decreased.

Beyond Bank's investment and business variable loan rates all received a decrease of 10pts.

In good news for investors, Beyond Bank made the decision to increase its 2 - 5 year term deposit rates.

All rate changes are effective from Tuesday 16th August 2016.

The rate decisions provide a good outcome for all of Beyond Bank's owners (who are their customers). Balancing the needs of borrowers (owner occupied and investor) and investors provides a unique challenge in this low rate environment.

The rate changes look to provide value to customers right across Beyond Bank’s 200,000+ member base.

Win a Toyota Corolla promotion

Congratulations to Kyle Markus Cooper of Hackham in South Australia!

Kyle has won a Toyota Corolla as a part of our 'Win a Toyota Corolla' promotion simply by taking out Car Insurance with us.

Happy driving Kyle and congratulations!

 

 

Travel Advisory Mt Rinjani Volcanic Ash Cloud

The following Travel Advisory concerns those affected by the Mt Rinjani volcanic ash cloud.

We will assess all claims in accordance with your Product Disclosure Statement (PDS) and your Certificate of Insurance. Your cover will depend on the type of plan you purchased and your particular circumstances.

Interest Rate Announcement

The Reserve Bank has reduced the official cash rate by 0.25%.

As a result, we are now reviewing our rates and will let you know as soon as possible of any changes that may affect you.

Thanks for your patience and we will be in touch soon.

Travel Advisory Turkey

For information relating to claims arising the military action in Turkey please refer to this Travel Advisory.

We would like to extend our deepest sympathy to all those affected by this tragic event.

Travel Advisory Nice Attack

We are aware that an unfortunate event has occurred during Bastille Day celebrations in Nice, France with a large motor vehicle colliding with a crowd of people. We would first like to extend our deepest sympathy to all those affected by this tragic event.

For information relating to claims arising from the attack in Nice, France please refer to this Travel Advisory.

Beyond Bank extends sponsorship of the Credit Union Christmas Pageant

Beyond Bank Australia is delighted to announce it will continue to support the Credit Union Christmas pageant for another three years.

Credit unions (including Beyond Bank) have been naming rights sponsor of the Credit Union Christmas Pageant for the last 20 years.

“The credit unions strongly believe that the Christmas Pageant is a unique opportunity to give back to the community that supports us each and every day,” said Beyond Bank CEO and Chair, Credit Union Pageant Company, Robert Keogh.

“The credit unions’ continuing commitment to the Pageant is a reflection of their longstanding and unwavering support of community initiatives.

“The credit unions have enjoyed bringing this event to the people of South Australia, and are looking forward to another three years of collaboration with Events South Australia sharing the powerful message about the value and importance of community.”

The deal, announced today, will extend the naming rights sponsorship by a further three years, up to and including 2018.

Planning is well underway for the 2016 event which will be held on Saturday 12 November.

“Being part of the local community is at the heart of everything we do at Beyond Bank and we are thrilled to once again be part of the naming rights sponsorship,” said Mr Keogh.

“More than 500 Credit Union staff, family and friends are involved in the Pageant and it remains one of the most enduring partnerships in our great State.

Overnight Payments Issue 7 July 2016

This issue has been fully resolved for all members and all payments have come through. We sincerely apologise for any inconvenience caused. Please contact us directly if you have any remaining issues as a result of the delay. Thank you for your patience.

Scheduled Maintenance - 10 July

Due to scheduled maintenance, Internet Banking, Phone Banking and the Mobile App will be unavailable on Sunday 10 July 2016 from 12am until approximately 7:30am (ACST).

We apologise for any inconvenience this may cause.

Travel Advisory - Istanbul Attacks

We are aware that an explosion occurred at the airport in Turkey.  We would first like to extend our deepest sympathy to all those affected by this tragic event.

Please refer to this Travel Advisory for Information relating to claims arising from the Istanbul attacks.

If you have any questions or queries, please contact our Allianz Global Assistance Information Hotline on 1300 725 154

New to our Mobile App

A new update for our apps (iOS v1.3.2 and Android v1.4.1) is now available.

This version includes the following enhancements:

  • Loans now display additional information such as your repayment amount and date
  • A bug affecting the way WA users transactions display has been amended.

To update your app visit The App Store, Google Play or to download search 'Beyond Bank' or visit http://www.beyondbank.com.au/banking/mobile-banking.html

New Internet Banking Feature

You can now view your Internet Banking activity by selecting 'Services' and then 'Session History'. This is an additional security feature which displays when you have last logged in or out of Internet Banking, so you can be sure you are the only person viewing your account details.

Some of the activities your session history will display include:

  • Secure SMS's sent
  • Transfers performed
  • Updating contact details
  • Card activations and PIN changes

Beyond Bank wins Canstar Online and Mobile Banking Awards

We are pleased to advise that Beyond Bank Australia has been recognised by CANSTAR in their annual banking awards. Beyond Bank has been judged the 2016 winner for the following two categories:

  • Customer-Owned Institution of the Year – Online Banking
  • Customer-Owned Institution of the Year – Mobile Banking.

This is the second year in a row we have been awarded the Online Banking Award.

The CANSTAR Online and Mobile Banking Awards use a sophisticated award methodology that compares the offerings of features on both the online and mobile banking platforms of financial institutions across Australia. The two awards aim to recognise institutions who offer quality online and mobile services to further enhance customer experience.

CANSTAR collects over 300 different features on the online capability of Australian Institutions. The main areas of consideration are Banking (transactional ability of both desktop and mobile banking), Website (features available through the website), and Customer Satisfaction (overall user experience with an institution’s internet and mobile
banking platform).

These awards come after we received the 2016 Celent Model Banking Innovation Award, Money magazines Best Transactor Credit Card, Mozo Expert Choice Awards for our Fixed Home Loans and our Kids Savings Account, and the Roy Morgan Research Award for Best Customer Satisfaction in February.

Welcome for Country First members

Welcome to Country First members, we hope you enjoy your new website. Here you will find important information about changes to your accounts. 

  • Your new BSB - 325-185

If you have any money credited or debited to your account please ensure you update the payments with your new BSB 325-185. 

  • Card holders - how to update your PIN

Updating your card PIN can be done in branch or via Internet Banking. Simply log in to Internet Banking, select 'Services' then 'Card Management'. 

  • CGU Insurance policy holders

If you hold a CGU Insurance Policy, please continue to contact them for any policy updates on 13 22 94 or claims on 13 24 80 or via their website

  • My Card (Citibank) Credit Card users

If you are a My Card user, you can continue to access your online statements by visiting www.cardservicesdirect.com.au. Please ensure you save this url as a favourite within your browser for future use. 

  • Access Codes (passcode) Internet Banking 

If you are a user of Internet Banking we wish to advise that you will no longer be required to change your Access Code (passcode) every three months. However to maintain your online security, we recommend that you periodically change your online passwords. You can update your Internet Banking password at any time on the Change Password screen in (Settings). Try using uppercase and lowercase characters, as well as numbers and symbols to make your password as difficult for someone to guess as possible.   

  • Changes to your accounts

This brochure outlines important changes to your membership and accounts as well as information on some great new products and services that will be available to you from 6 June 2016 (6 June). 

 

 

Travel Advisory - Zika Virus

We are aware of the global concerns regarding travel to areas affected by the Zika Virus and are continuing to monitor this issue in association with the relevant travel, government and health bodies.

The World Health Organisation has reviewed this health concern and stated that there should be no restrictions on travel or trade with countries areas and/or territories with Zika virus transmission.

Find out more: Travel insurance information for Zika Virus.

Refer to the previous advice from February 2016.

Scheduled Maintenance - 29 May

Due to scheduled maintenance, Internet Banking, Phone Banking and the Mobile App will be unavailable on Sunday 29 May 2016 from 4am until approximately 8am (ACST).

We apologise for any inconvenience this may cause.

New to our banking apps

A new update for  our apps (iOS v1.3.1 and Android 1.2.2 ) is now available.

This version includes the following enhancements:

  • The App will now display a message to prompt you to update your app as new versions become available, ensuring you always have the most up to date security protecting your banking.
  • A bug affecting WA users has been amended so that all App transactions will now display using SA time (which is standard for all our banking records).

To update your app visit The App Store, Google Play or to download search 'Beyond Bank'  or visit http://www.beyondbank.com.au/banking/mobile-banking.html

Scheduled Maintenance - 6 May

Due to scheduled maintenance, Internet Banking and the Mobile App will be unavailable on Friday 6 May 2016 from 1am until approximately 6am (ACST).

We apologise for any inconvenience this may cause.

Hunter based Universal Financial Planning joins Beyond Bank Australia

From today, Beyond Bank Australia Wealth Management services available in the Hunter will be even more comprehensive with the experienced staff from Universal Financial Planners (UFP) joining the team.

The acquisition of UFP by Beyond Bank Australia will provide a strong support team for their clients, providing the expertise, experience and level of service their customers expect, and has increased the banks Hunter based wealth professional staff to six employees.

Beyond Bank’s local General Manager, Ray O’Brien said, “We are very excited about this acquisition.  UFP has an outstanding reputation for providing their clients with excellent financial planning advice and assistance here in the Hunter.”

 “This acquisition strengthens our financial services platform in the Hunter region, and with the combining of the UFP and Beyond Bank financial planners, we now have a stronger team of professionals who are ready to assist our customers achieve their financial goals,” said John Lipkiewicz , Beyond Bank’s General Manager Professional Services.

To find out more about our how Wealth Management team can assist you in owning your financial future visit the financial planning section of our website.

New feature in Internet Banking

Never forget your PIN again! Customers can now change the PIN on their cards within Internet Banking, simply log in and follow the prompts under 'Services'.

Anzac Day Public Holiday Notice 2016

We wish to advise that our branches and national Contact Centre will be closed on Monday 25 April 2016 for the Anzac Day public holiday.

Internet, Mobile and Phone Banking will continue to be available during this time.

Duplicate Visa Transactions

In some instances members have had Visa transactions from the 16 April duplicated, this is a nationwide issue which is affecting a number of banks. We are working on a speedy solution and will rectify this asap. We apologise for any inconvenience caused, and will provide further updates as soon as possible. For further assistance please call 13 25 85.

Travel Advisory - Vanuatu earthquake

Please be aware that a magnitude 6.5 earthquake has struck Vanuatu today. The following Travel Advisory concerns those affected by this earthquake:

If you have any questions or queries, please contact our Allianz Global Assistance Information Hotline on 1300 725 154.

Travel Advisory - Japan earthquake

We are aware that a magnitude 6.5 earthquake has struck Japan today, followed by several aftershocks. The following Travel Advisory concerns those affected by this earthquake.

If you have any questions or queries, please contact our Allianz Global Assistance Information Hotline on 1300 725 154.

Travel Advisory - Fiji Flooding & Cyclone Zena

We are aware that heavy rain has caused widespread flooding in many parts of Fiji. This Travel Advisory concerns those affected by this flooding.

Following on from the advice above, we are aware that the tropical depression causing heavy rainfall and flooding in Fiji has escalated to a tropical cyclone. Cyclone Zena is expected to bring gale force winds and even more rain to many parts of Fiji. This Travel Advisory concerns those affected by Cyclone Zena.

Travel Advisory - Brussels Attacks

The following travel insurance information is for claims arising from the Brussels attacks.

We would like to extend our deepest sympathy to all those affected by this tragic event.

Travel Advisory - Border Force and Immigration Strike Action

The following travel insurance information concerns those affected by the Border Force and Immigration strike action taking place from Tuesday 22nd March 2016.

Public Holiday Notice Easter 2016

We wish to advise that our branches and national Contact Centre will be closed from Friday 25 - Monday 28 March over the Easter period.

Internet, Mobile and Phone Banking will continue to be available during this time.

Merger signals more growth for Beyond Bank Australia

Beyond Bank Australia continues to strengthen its national network with the impending merger with NSW’s Country First Credit Union now ready to proceed.

Country First members voted overwhelmingly in favour of the amalgamation of the two customer owned financial institutions, which, subject to final regulatory approval from APRA, takes effect from 1 April 2016.

The merger has been widely viewed as a strong vote of confidence in Beyond Bank Australia’s ability to provide a clear alternative in the banking sector across Australia.
 
“Country First members have recognised that a larger entity will be better equipped to provide them a wider range of products and services and I’m pleased to welcome them to the Beyond Bank group,” said Beyond Bank Australia Chief Executive Officer, Robert Keogh.

“Importantly, this brings together two organisations with very similar values.

 “Both Beyond Bank Australia and Country First are firmly focused on creating value for their members as well as offering genuine support to the communities where their members live and work.

The combined entity will boast more than 203,000 members with assets under management of $4.41 billion.

It also positions Beyond Bank Australia for further growth and reinforces its commitment to expansion into other markets.

“Beyond Bank Australia has been able to grow steadily despite an uncertain and often challenging economic climate,” said Mr Keogh.

“The key to this expansion has been prudent management of mergers and acquisitions and it is both positive and pleasing to see that the customer-owned banking sector is held in such high regard.”

Scheduled Maintenance 20 March

We will be working on banking improvements between 2am-7am on Sunday 20th March. During this time internet, phone banking and the app will be unavailable.

These new improvements include;

  • You can now view your unavailable funds (uncleared funds) and click through to the transaction history for more information .
  • Within your saved favourite payees and billers, there are now new sorting and search options so you can locate previous payees and billers easily.


We apologise for any inconvenience this may cause.

Malware Targeting Banking Apps on Android

There has been a lot of press around malware viruses targeting Android Banking Apps in New Zealand and Australia, fortunately Beyond Bank has not been affected by these attacks. Beyond Bank has tools in place to protect customers, but it is impossible to protect against all threats. Therefore, it is important that our members remain vigilant.

Here are a few ways to help you protect the security of you device and information:
 

  • Only ever download Apps from the Google Play Store or the App Store. Never download an app from an unknown website
  • Never 'Jailbreak' your device as this voids built in security features.
  •  
  • Avoid phishing attacks by not clicking links in any email or SMS from an unknown source
  • Always make sure your virus protection is up to date.

Public Holiday Notice 14 March 2016

Please note our SA branches will be closed for the Adelaide Cup public holiday and our ACT branches will be closed for the Canberra Day public holiday on Monday 14th March.

Our National Contact Centre will be open from 8am - 8pm (ACDT) on 13 25 85.

Improved app features now available

We have released iOS v1.3.1 and Android 1.2.2 to their respective App Stores.

This version of the iOS app contains new features including:

  • Push alerts- enables you to set up free notifications on your accounts. Receive notice when money comes in or leaves your account and keep track of your balances easily.
  • Improvements to the transfer process to prevent delays in the transfer of funds.

To update your app visit the App Store or to download search for 'Beyond Bank' or visit http://www.beyondbank.com.au/banking/mobile-banking.html


The Andriod release contains new features:

  • Push alerts- enables you to set up free notifications on your account. Receive notice when money comes in or leaves your account and keep track of your balances easily.
  • Support for Android 6 modular Privacy settings.
  • Improvements to the transfer process to prevent delays in the transfer of funds.

To update your app visit Google Play or to download search 'Beyond Bank'  or visit http://www.beyondbank.com.au/banking/mobile-banking.html

Win a trip to the Rio 2016 Olympic Games

Thanks to Visa you could be in the running to win a trip to the Rio 2016
Olympic Games.*

How to enter:

For a chance to win this once in a lifetime experience, simply register online at www.visario.com.au and make a minimum of five contactless purchases of under $100 using your eligible Visa payWave enabled card between 1 March and 26 April 2016.*

Prize package includes:

  • Return economy flights for two,
  • Deluxe hotel accommodation (4 nights),
  • Daily breakfast
  • Visa Prepaid card (total card value of $400 USD)
  • All scheduled ground transportation
  • Visa event team support staff
  • Tour of iconic Rio de Janeiro landmark
  • Tickets to pre-selected Olympic events and Visa Olympic-themed merchandise
  • $5,000 AUD spending money.

The Rio 2016 Olympic Games promises to be a spectacular experience it will be a once-in-a-lifetime opportunity to experience the magic of the Olympic Games in the city known as Cidade Maravilhosa – the marvellous city.

*Important information: Only Visa Debit or Credit with payWave functionality (contactless payment) issued by a participating financial institution (Visa card) will be valid. Commercial/business Visa cards are not eligible. Starts 12.01am AEDST 1/3/16 and ends 11.59pm AEST 26/4/16. Only 1 entry permitted per person. Cardholder must make minimum 5 eligible contactless purchases/transactions. Prize is a trip for 2 ppl (at least 1 adult + companion 16+) to the Rio 2016 Olympic Games valued up to $29,600. Prize must be taken on specific dates, departing Aust. before 11/8/16. Making/completing a purchase online or over the phone, incomplete/reversed/cancelled transactions, balance enquiries, transfers, deposit takings and change of PIN are not eligible. Entrants must not have overdue monies owing on their Visa card and their account must not be in arrears as at 11.59pm AEST 26/4/16 to be eligible. Open to Aust residents 16+ only – under 18s must have parent/guardian approval. Draw: L5/492 St Kilda Rd, Melbourne, VIC 3004 27/4/16 at 12pm AEST. Winner at www.visario.com.au from 2/5/16. Promoter: Cuscal Limited, ABN 95087822455, L1/1 Margaret St, Sydney, NSW 2000. Permits: NSW LTPS/16/00411 ACT Permit No. TP16/00102 SA Permit No. T16/105. See full terms & conditions and list of participating financial institutions at www.visario.com.au

Western Union Planned Maintenance

Please be advised that International Transfers for Western Union will be unavailable from 11:30am on Saturday 27th February 2016 until approximately 8:30am (ACDT) Monday 29th February due to planned maintenance by Western Union.

We apologise in advance for any inconvenience.

Fiji Travel Advisory

The following information concerns those affected by Cyclone Winston in Fiji. subsequent associated events. Find Out More.

Travel Advisory Christchurch Earthquake

The following information concerns those affected by the Christchurch, New Zealand earthquake on Sunday 14 February 2016.

App Updates for Apple and Android

App update version 1.2  is now available to install on your Apple and Android devices. This provides an improved experience for:

  • Viewing current transactions
  • Loan balances displaying
  • In app help messages to assist transfers
     

To update your Banking app visit the App Store or Google Play.

http://www.beyondbank.com.au/banking/mobile-banking.html

Travel Advisory - Zika Virus February 2016

We are aware of the global concerns regarding travel to areas affected by the Zika Virus and are continuing to monitor this issue in association with the relevant travel, government and health bodies.

The World Health Organisation has reviewed this health concern and stated that there should be no restrictions on travel or trade with countries areas and/or territories with Zika virus transmission. You can find their full report here.
 
What does that mean for travel to countries with known Zika Virus transmission?
 
If you are travelling to a destination where the Zika Virus is known to be transmitted we strongly suggest you make yourself aware of the safety measures to prevent mosquito bites, which include:

  • Wear long-sleeved shirts and pants
  • Use insect repellents (always use as directed).
  • Use permethrin-treated clothing and gear (such as boots, pants, socks, and tents)
  • Use bed nets as necessary
  • Stay and sleep in screened-in or air-conditioned rooms

For a full overview of prevention measures & countries of concern, please visit Smartraveller.

If you already have travel booked and you are concerned about whether you should travel, we recommend that you consult your local doctor, particularly if you are pregnant. We also suggest contacting your airline, hotel and tour providers who may be able to speak with you about options.
 
If you have any questions or queries about the coverage of your travel insurance policy, please contact our Allianz Global Assistance Information Hotline on 1300 725 154.

Scheduled Maintenance 7 February

Due to scheduled maintenance, the Beyond Bank website will be unavailable on Sunday 7 February 2016 from 7am (ACDT) for up to 5 hours.

Internet Banking and our Mobile App will still be available during this time.

We apologise for any inconvenience this may cause.

At least your payments are perfectly timed - with BPAY

Schedule your bills
You can’t perfectly time everything, but at least you can perfectly time payments with BPAY Schedule. BPAY Schedule makes paying bills less complicated by allowing you to schedule your payments. Pay them immediately, or schedule a payment for later.
To pay with BPAY:
Look for the distinctive BPAY logo on your bills.
Log on to your Internet or mobile banking site or call your phone banking service.
Select the BPAY or bill payment option and then follow the simple instructions.
Decide the amount you’d like to pay and schedule the payment date
Scheduled payments are subject to systems and funds availability. Some bills may require payments to be for an exact amount and/or made by a certain date. The biller may apply late payment charges or other penalties if paid after the due date. BPAY is a trademark of BPAY Pty Ltd ABN 69 079 137 518. Check if BPAY is right for you by reading the terms and conditions available from your Financial Institution.
 

Australia Day Public Holiday 2016

Please note that our Branches and Member Contact Centre will be closed on Tuesday 26 January 2016 for the Australia Day Public Holiday.

We hope everyone has a great day celebrating all that is great about our wonderful country!

Important Message for App Users

The old Android, iPhone and iPad app will be retired from 1 February 2016 - the new app was launched in November and is available from the app store.

To continue tablet friendly banking using your iPad you can either download the new app here or simply add this link to your home screen - https://online.beyondbank.com.au/

The new app contains exciting new features such as;

  • Touch ID. No more typing! Simply log in using your finger print (iOS only)
  • Forgotten your app login? Reset it at the touch of a button
  • Pay a friend on the move. Add new payees when it’s convenient for you
  • View saved payees in both your app and Internet Banking
  • Simple transaction view. Your spending is illustrated through easy to view icons
  • App friendly intuitive design, and more!

Cash Passport Competition

Thanks to Cash Passport, we have $3,000 (AUD) to give away in the currency of your choice! You can enter either via Facebook or Instagram.

On Facebook simply visit our entry form and tell us about your next holiday destination and the best place you've ever visited for your chance to win a $1,000 Cash Passport.

On Instagram simply follow @beyondbank and leave a comment on our competition post telling us where your next holiday destination is for your chance to win one of four $500 Cash Passports.

If you’re travelling overseas soon, this is a great way to get some spending money for your trip!

This competition commences on Wednesday 13 January and closes Wednesday 10 February 2016.

Terms and Conditions
 

Supporting WA Bushfire Victims

 A significant bushfire is burning in Western Australia and has already burnt more than 53,000 hectares and destroyed more than 130 homes and buildings – some of which we know are owned by members of Beyond Bank. Our thoughts are will all those affected by the fires, and as such we have started an appeal to help those in need.

We have kick starting the appeal with $25,000 from Beyond Bank and have partnered with the St Vincent De Paul Society in Western Australia to ensure that all funds raised will go to those who need it most.

To assist with the appeal you can make a donation at any Beyond Bank branch or by calling our Member Contact Centre 13 25 85

Public Holiday Notice January 2016

Please note, our branches and Member Contact Centre will be closed on Friday 1st January for New Year's Day.

In addition, our Gawler and Mt Barker branches in SA will be closed on Saturday 2nd January (as well as our branches that do not normally trade on Saturday).

Our Member Contact Centre will be open on Saturday 2nd January from 9am to 3pm (ACDT) on 13 25 85.

Facebook Phishing Scam


See example below of the fake 'Your account will be disabled' message.

According to this post, your Facebook account is about to be disabled for using a fake name, writing offensive content, or other issues. It instructs you to click a link to re-confirm your account to avoid blocking. The message comes from what appears to be Facebook Security and is signed off by the ‘Facebook Team’.

However, the post is not connected to Facebook Security or any other official Facebook entity. It is a phishing scam designed to steal your Facebook account login details and your email account password. The link may also attempt to install software or malware, designed to steal your personal data.

If you receive this notification, do not click on the link or enter your details. If you have mistakenly entered your details, follow the instructions here for reclaiming your account.

Updated Travel Advisory Indonesia's Mt Rinjani Volcanic Ash Cloud

Please refer to the following updated information concerning those affected by the Mt Rinjani volcanic ash cloud.

Important note: When Mt Rinjani erupted this year on 3 November 2015 it caused significant delays to travellers and indicated a continued risk of ongoing eruptions. As the Australian Bureau of Meteorology (‘BOM’) and the Darwin Volcanic Ash Advisory Centre (‘DVAAC’) have ceased providing updates on Mt Rinjani’s volcanic activity we have deemed the event to be concluded as of 12pm (AEDT) Monday 21 December 2015.

If any further eruptions occur from Mt Rinjani, they would be considered a new event and would be coverable subject to the terms and conditions of your policy.

Best Transactor Credit Card – two years running!

For the second year in a row, our Low Rate Visa Credit Card has been named Best Transactor Credit Card – Bank Category  in Money magazine’s 2016 Best of the Best awards.
 
The annual Best of the Best awards, now in their 15th year, recognised our low rate credit card for providing an interest-free period of up to 62 days – giving you more time to pay off your debt before having to pay interest.
 
This is why our Low Rate Visa Credit Card is great for “transactors” – that is, those who like to use their credit card but always pay it in full each month.
 
This recognition from Money magazine demonstrates exactly how we are delivering on our promise to put ‘customers first’ and return value to customers through our products and services.
 
Our products are designed in a simple and flexible way that aims to meet the needs of our customers both now and into the future, and having a 62 day interest-free period makes our low rate credit card product very competitive and appealing.
 
By providing a feature rich low rate credit card product, including the flexibility of interest free days, we’re adding significant value to customers at a time when cost of living is becoming more of a challenge.
 

Send a Christmas gift that really jingles

It’s that time of year when you focus even more closely on family and friends, and what you can do to show that they’re in your thoughts. 

Beyond Bank is helping to make sending money to your loved ones overseas easy via simple drafts and telegraphic transfers.

130 CURRENCIES, OVER 200 COUNTRIES AND TERRITORIES

We can send money to virtually any country, and our convenient range of currencies provides you with the certainty of locked-in rates for your transactions. No matter how much it is, we have an international payment method that will make it happen for you.

TELEGRAPHIC TRANSFER (TT) – FAST AND EFFICIENT

  • The quickest way to transfer money, it’s ideal for last minute gift giving.
  • Just provide us with the receiver’s account details and address and it’s done.
  • Your gift will be in the nominated account within two or three business days*.


DRAFTS (INTERNATIONAL BANK CHEQUE) – UP CLOSE AND PERSONAL

  • Add a more personal touch and enclose your Draft with a Christmas card or letter.
  • Because we operate in 130 currencies, you can send your gift in the local currency for all round convenience.
  • You don’t even need bank account details to send a gift this way.


SENDING THE SPIRIT OF CHRISTMAS IS EASY

Sending an international payment to family or friends is as simple as popping into your local Beyond Bank branch or calling us on 13 25 85. We’ll do the rest for you.

If you are lucky enough to receive money from overseas, we can help. Visit the Inward Telegraphic Transfer section on our website, select the Trasnfer Request Form and then select the relevant country and follow the prompts.

* Please note that TT’s are sent via a network of correspondent banks, which sometimes levy a small handling charge on your payment. Any such fees, and payment delays, are out of our control.

Fraud monitoring SMS alerts

At Beyond Bank, our Visa Debit Cards and Visa Credit Cards are protected by the Fraud Bureau Service early detection fraud monitoring system. This service is provided by our industry partner, Cuscal.

Our fraud monitoring system provides early detection and prevention of card fraud by monitoring transaction activity, examining unusual spending patterns, and identifying payment types, or transaction sources, that have been previously flagged as fraudulent. This service is undertaken 24 hours a day, seven days a week, working to prevent suspicious and fraudulent transactions, before they occur on your account.

To further enhance the effectiveness of our fraud monitoring, the Fraud Bureau Service will now be sending text messages to mobiles notifying the affected members. These messages will replace phone calls where possible.

If unusual activity is detected on your account you will receive the following message from 'FraudBureau':
Please contact Card Monitoring on 1300 705 750 / +61 2 8299 9534, option 3, to confirm card transactions. Do not reply. Beyond Bank.

If you receive one of these messages, please contact the Fraud Bureau Service to verify your card transactions.

Please note the Fraud Bureau Service will never ask for your card number and/or PIN.

With your help, we can work to secure your transactions around the clock, safeguarding you from card fraud.

In addition to keeping your card and PIN safe and secure, we ask that you notify us of your overseas travel plans, including destinations, departure and return dates, so we can better monitor and protect your cards from unauthorised use. To advise us of your travel details, please contact us on 13 25 85.

Travel Advisory Indonesia's Mt Rinjani Volcanic Ash Cloud

Please refer to the following travel insurance information from Allianz Global Assistance regarding Indonesia's Mt Rinjani Volcanic Ash Cloud. 

Budgeting and saving tools now in Internet Banking


Want to know if you spend more on groceries or your car? You can now track your spending and savings in easy to use illustrative graphs.

Beyond Finance Manager is a new feature within Internet Banking, that automatically categorises your spending for you so you can easily see a snapshot of your transactions. You can also tailor your transactions to the categories that suit you.

See your budget visually in categories such as;

  • Transport,
  • Rent & bills,
  • Groceries,
  • Eating out,
  • Loans,
  • Entertainment, and more!

To start using this exciting new feature click here and follow the prompts.

New look website

After being awarded Australia’s 3rd best banking website 2015, we have continued to deliver a better browsing experience for our customers. To ensure we remain one of the best, we have listened to your feedback and will be introducing a series of changes to the website to make your browsing experience better – starting with now.

With a fresh new look, the website change simplifies locating the information you need with a crisper and cleaner browsing experience.

We have more exciting changes coming your way soon so stay tuned!
 

Travel Advisory Paris

Please refer to the following travel insurance information from Allianz Global Assistance regarding the Paris Attacks.

All new iPhone & Android phone apps are here!

The new app contains exciting new features such as;

  • Touch ID. No more typing! Simply log in using your finger print (iOS only)
  • Forgotten your app login? Reset it at the touch of a button
  • Pay a friend on the move. Add new payees when it’s convenient for you
  • View saved payees in both your app and Internet Banking
  • Simple transaction view. Your spending is illustrated through easy to view icons
  • App friendly intuitive design, and more!

We are already working our next update which will be available in the coming weeks. In addition to the existing email and SMS alerts, this update will enable you to set up 'Push' alerts to notify you on your mobile when transactions occur on your account.

Find out more: www.beyondbank.com.au/banking/mobile-banking.html

Travel-Advisory - Indonesia’s Mt Rinjani volcanic ash cloud

Please refer to the following travel insurance information from Allianz Global Assistance regarding Indonesia’s Mt Rinjani volcanic ash cloud.

2015 Annual Report

Our 2015 Annual Report is now available to view here.

We have recorded strong results for the financial year with a profit of $22.8m which will be reinvested back into the organisation to improve products and services for our customers. Our assets under management increased to $4.38bn and new lending for the group was $780m, which is an increase of 10.2%.

The financial year has been a solid one for the Beyond Bank Australia Group; our results have been consistent for our business, coupled with new product developments, continual improvements to our digital platform and strengthening the relationships we have with our community partners. Loans made available to customers topped an all time high for our organisation.

Our key achievements for 2014/15 include:

  • A recorded profit of $22.8 million;
  • We celebrated our first anniversary as Beyond Bank Australia;
  • Canstar reported that our customers on average are $165 better off banking with us than with one of the major banks, with a total of $31.8m in value being returned back to customers;
  • We contributed $2.14m to the community, including almost $310,000 to community groups, not-for-profits and charities via our Community Reward Program;
  • The Beyond Bank Australia Foundation announced a $900,000 investment with the launch of our Community Entrepreneur Program;
  • We launched two national disaster appeals across South Australia and the Hunter Valley when severe weather events struck these regions, with the Beyond Bank Foundation kick-starting the fund-raising for both appeals;
  • We received industry recognition during the year: at the Asia-Pacific Banking + Finance awards Beyond Bank were presented with the Mutual of the Year Award; we received the Canstar Award for Customer-Owned Online Bank of the year; Money magazine rated our website third best in Australia; and we also received the Mutual of the Year First Home Buyers Award SA & WA.

We are proud of our achievements over the past year and thank you, our customers, for your continued support.

We also thank our staff for their hard work throughout the year helping to build a solid 100% customer owned bank that offers a real alternative to the major banks.

Merger with Country First Credit Union

We are pleased to announce that we plan to merge with Country First Credit Union which is located in Griffith, NSW and has around 3000 members and assets of $29 million.

We have signed a Memorandum of Understanding and have now commenced the due diligence process.

The merger will offer an expanded range of services to members across Australia, in excess of $4 billion in assets under management and a stronger position in the national financial services market.

As a customer owned organisation, we are both committed to members, staff and the local community and together we will have an even greater capacity to develop financial solutions that offer the best value to members.

The proposed merger will build on our commitment to regional Australia and provide a very clear alternative in the market.

Both organisations have strong relationships with local communities and we look forward to expanding and developing community programs once the merger is finalised.

New iPhone and Android phone apps coming soon!

We are working furiously on a new app for iPhone and Android phone users. This will provide a fix to an issue for users operating iOS9 and provide a host of long awaited new features, including:
-    Log in with Touch ID (iOS only)
-    Forgotten your app password? Reset it at the touch of a button
-    Access your saved payees from Internet Banking
-    Account transfers to new payees 
-    Plus more!

Stay tuned to our website for an sneak peak of the new app!

Public Holiday Notice - Monday 5 October

Please note that our ACT, NSW and SA branches will be closed on Monday 5th October due to public holidays.

Our Member Contact Centre will still be open from 8am - 8pm (ACST) on 13 25 85 if you require any assistance.

Public Holiday Notice - Monday 28 September

Please note that our ACT, NSW and WA branches will be closed on Monday 28th September due to public holidays.

Our Member Contact Centre will still be open from 8am - 8pm (ACST) on 13 25 85 if you require any assistance.

Mobile App Issue for iPhones

Please note, we have identified an issue with our Mobile App and iPhones that have been updated to the latest operating system IOS9.

A problem is currently occurring which prevents users from being able to select an account from the account selection list when performing transactions in the App. All other functions are working correctly.

We are currently investigating the issue and appreciate your patience.

Scam Email Warning


The scam email below is currently circulating purporting to be from Beyond Bank with the Subject: Your online access has been suspended.

Do not click on the link in the email, delete the email immediately.

If you have accidentally clicked on the link and entered your details, please contact us on 13 25 85.

We will never ask you to login to Internet Banking via an email.

Market Research - Internet Banking trial

We would like to advise members that over the next week we will be conducting an Internet Banking research trial. Members will be selected at random to participate, and will receive an invitation from Beyond Bank via email and in your Internet Banking ‘Secure Mailbox’.

Individual responses to this research will be strictly confidential and your answers will be anonymous. If you have any concerns about participating in this research, please contact us on 13 25 85 or email digital-feedback@beyondbank.com.au
 

Customer Satisfaction Survey

We would like to advise our members that you may receive an email from us inviting you to participate in an online Customer Satisfaction survey which will be sent out on a monthly basis.

Please note that you complete the survey anonymously (no personal information is requested) and responses are aggregated and used for research purposes only. The survey is being conducted in accordance with the provisions of the Privacy Act 1988 (Cth), and all the information you provide is totally confidential.

We will never ask you to participate in surveys without providing notification on our website so that you can ensure it is legitimate. We will never request that you provide password or PIN details, or log in to Internet Banking, via links in emails or surveys.

We hope you’ll participate so that we continually improve our service.

If you have any queries regarding the survey please call us on 13 25 85.

Scheduled Maintenance 25 August

Due to scheduled maintenance, the Beyond Bank website will be unavailable on Tuesday 25 August 2015 from 6am (ACST) for approximately 1 hour.

Internet Banking will still be available during this time.

We apologise for any inconvenience this may cause.

Changes to our branch services

As a customer-owned bank, Beyond Bank Australia is regularly reviewing our operations to ensure we deliver a level of service that best meets our customers’ needs.

The way that our customers are doing their everyday banking is changing, with branch transactions becoming less popular, replaced with transactions being completed via ATM’s, direct credits and debits, via Internet banking and telephone contact centres.

In response to this trend, we recently conducted a review into our service delivery model with an aim to improve the experience for our customers – no matter how they access their financial services.

As a result, on Friday 2 October 2015, we will be closing our branches in Belmont (NSW), Roxby Downs (SA) and Dickson (ACT) regions and on Friday 30 October our branch in Kalgoorlie (WA) will also discontinue operations in their current form.

As a further review of our the Beyond Bank branch services, our traditional branch environment will be transformed into a more customer focused location – a combination of self service and face to face interactions, and new technologies that help to better connect our customers with advice based services in the fields of wealth management, business services, risk insurance services and more.

We are leading the online charge to ensure that we deliver services beyond traditional means as more customers take their core banking online. Our customers will continue to have always-on access to their money and personal assistance online or via our Australian-based call centre.
The changes we make today will allow us to invest in technology and a service delivery model that will give our customers the best banking experience tomorrow.

Scheduled Maintenence 14th August

Due to scheduled maintenance, our Internet Banking, Mobile Banking and Phone Banking services may be unavailable on Friday 14th August 2015, from 6:30am (ACST) for approximately one hour.

We apologise for any inconvenience this may cause.

Travel Advisory - Indonesia’s Mt Raung volcanic ash cloud

Please refer to the following travel insurance information from Allianz Global Assistance regarding Indonesia’s Mt Raung volcanic ash cloud.

Scheduled Maintenence 9th August

Due to scheduled maintenance, our Internet Banking, Mobile Banking and Phone Banking services will be unavailable on Sunday 9th August 2015, from 2:15am (ACST) for approximately five hours.

We apologise for any inconvenience this may cause

Internet Banking Issue

Update: This issue has now been resolved and Internet Banking can be accessed as per normal.

We are currently experiencing an issue relating to Secure SMS services within Internet Banking. This may prevent customers from performing some transactions or accessing eStatements, when a Secure SMS is required. We are investigating this issue and aim to resolve as soon as possible. We apologise for any inconvenience caused, our Member Contact Centre is available to assist from 8am-8pm on 13 25 85,

 

Changes to Branch Hours

We wish to advise that this Tuesday 21 July our Gawler, Seaford and Victor Harbor branches will be closed from 4.00pm, and Salisbury branch from 4.45pm.

Our Member Contact Centre (13 25 85) will remain open and Internet, Mobile and Phone Banking will continue to be available during this time.

End of Financial Year Statements

We wish to advise that unfortunately the delivery of both paper statements and eStatements for June 2015 has been delayed due to an unforeseen issue.

We are working on this issue as a matter of priority, with the aim of having eStatements available from Monday 6 July and paper statements sent from Wednesday 8 July.

Thank you for your patience. We apologise for any inconvenience caused.

Feedback on new Internet Banking

Thank you to everyone who has provided us with feedback on our new Internet Banking service. As a result of your feedback we will be making the following improvements to the site in the coming weeks:

  • Provide additional labeling around the search function to make it easier to find
  • Add a running balance next to every transaction
  • Add the full date to every transaction

We would like to remind you that our old Internet Banking service will no longer be available from Monday 15 June and you will automatically be directed to our new service

We hope you enjoy the new Internet Banking!

Queen's Birthday Public Holiday

We wish to advise that our ACT, SA and NSW branches will be closed on Monday 8th June for the Queen's Birthday public holiday.

Our Member Contact Centre (13 25 85) and WA branches will remain open and Internet, Mobile and Phone Banking will continue to be available during this time.

New Internet Banking is here to stay

Our New Internet Banking has been available to members since 8 April 2015 and we've had highly positive feedback.

Based on the enhanced experience we offer in the new Internet Banking, our current Internet Banking platform will only be available until 31 May 2015, after which time, all members will access the new Internet Banking platform as our standard.

Use our New Internet Banking here.

View our introductory video here.
 

Travel Advisory - Earthquake in Nepal

Please refer to this Travel Advisory for information concerning those affected by the Earthquake in Nepal.

Hunter Natural Disaster Appeal

Following the severe weather events across the Hunter Valley, we invite you to help raise funds to support those in need and aid the recovery effort.

Severe weather has battered the region over a sustained period and there are many residents who have experienced significant loss during this time.

As a demonstration of our support, we have kick-started the fundraising with a $50,000 donation from the Beyond Bank Foundation.

We are accepting donations through our branches and Member Contact Centre on 13 25 85. Donations over $2 are tax deductible.

Our thoughts go out to those affected by the severe weather. If you have been affected and are in need of assistance, please talk to us about your immediate financial needs and how we can provide support by calling us on 13 25 85 or speaking with staff at your local branch.

Find out more here.

Internet Banking Technical Difficulties

Update: This issue has now been resolved and Internet Banking can be accessed as per normal.

If you are using Internet Explorer to access Internet Banking we are currently experiencing technical difficulties. We are in the process of rectifying this as promptly as we can. We apologise for any inconvenience this may cause.

You can still access Internet Banking from another browser, such as Mozilla Firefox or Google Chrome.

This may be a good time to experience our New Internet Banking platform which is currently working on all browsers.

To try our new Internet Banking log in here.

 

Access to Services in the Hunter Valley

Following the severe weather events across the Hunter Valley, we would like to inform you that all of our services are now fully operational, including access to regional branches and ATM terminals.

Beyond Bank customers who have been affected by the severe weather events are encouraged to call us on 13 25 85 to discuss how we can assist and provide support.
 

Anzac Day Public Holiday Notice

We wish to advise that our branches and national Contact Centre will be closed on Saturday 25th April for Anzac Day.

Our branches in WA will also be closed on Monday 27th April as it has been declared a Public Holiday in WA.

Internet, Mobile and Phone Banking will continue to be available during this time.

New Internet Banking

We’re excited to announce that we’ve redesigned our internet banking so all your favourite tasks and tools are even easier to use. It’s now quicker to navigate and more convenient than ever. Make transactions in fewer steps, use our advanced search tool, customise your accounts and much more.

Watch our short video to see the new design and features and login to try it for yourself. If you have any problems, simply call our team on 13 25 85 and we’ll guide you through it.

We hope you enjoy using our new and improved internet banking.

Emails regarding online applications

We wish to advise customers using our online application forms that we are currently trialling email contact if an applicant leaves the form without submitting as a way to improve our service.

If you partly fill out an online application – that is you start, but don’t finish – you may be sent an automatic email with the details of your application, and a one-click survey to help us improve our service.

If you do not wish to receive these emails from Beyond Bank, you can unsubscribe by clicking on the link at the bottom of the email.

If you have any queries, please call us on 13 25 85.

2015 Easter Public Holiday Notice

We wish to advise that our branches and national Contact Centre will be closed from Friday 3rd - Monday 6th April over the Easter period.

Internet, Mobile and Phone Banking will continue to be available during this time.

We wish all our members a Happy and Safe Easter!

Scheduled Maintenance 22 March

Due to scheduled maintenance, our Internet Banking, Mobile banking, Online Loan Applications, ATM and eftpos services will be unavailable on Sunday 22 March 2015, from 5am (ACST) for approximately two hours.

We apologise for any inconvenience this may cause.
 

Security Warning - Fake State Debt Recovery Office emails

We encourage members to be wary of scam emails purporting to come from the State Debt Recovery Office, within the NSW Office of State Revenue, claiming to deal with interest owing on a tax assessment.
 
The email has the subject line ‘Notice of reassessment – Penalty tax’ and what appears to be an official serial or file number. The 'more information' button included in the email links to a website where you are prompted to download a file containing details of the reassessment notice. However, this file includes ransomware.
 
The ransomware could encrypt your files to prevent you accessing and working on them, and force you to pay the scam authors for an online ‘key’ to unlock them. If you receive this email, you should delete it immediately.

The NSW Office of State Revenue provides additional information about this, and another three scams, which can be accessed from the links below:

Lenovo Notebook Security Alert

Lenovo Notebook computer owners should be aware of a potential security vulnerability associated with the software application SuperFish, which was pre-installed on some Lenovo Notebook computer models.

Lenovo recommends that this software is removed.

Additional information about the risks associated with SuperFish and instructions on how remove the software provided by Lenovo is available from the following link: http://support.lenovo.com/en/product_security/superfish

Scheduled Maintenance 13 February

Due to scheduled maintenance, our website will be unavailable on Friday 13 February 2015, from 6am (ACST) for approximately one hour.

Access to Internet Banking will still be available via our maintenance page.

We apologise for any inconvenience this may cause.

Beyond Bank Australia Lauches SA Fire Appeal

Beyond Bank Australia has launched a Bush Fire Appeal to raise much-needed funds for residents of South Australia devastated by the fires.

The Beyond Bank Australia Foundation has kick-started the appeal with a donation of $20,000, and is now urging its staff, members and the general public to support the initiative. All funds raised will be dispersed to individuals and families in affected areas in South Australia through the local state government emergency support fund and CFS Foundation.

Beyond Bank Chief Executive Officer, Mr Robert Keogh, said the appeal will provide financial support to the residents of South Australia in this time of need.

“While more hot conditions and wild weather is predicted for South Australia over the coming days, and the immediate danger for locals is not over, the painful process of letting residents visit their homes to see what’s been lost has begun. The Beyond Bank Australia Bush Fire Appeal will help provide support to affected residents during the rebuilding process” said Mr Keogh.

“Our thoughts are with the residents of South Australia, their friends, families and everyone who is affected by this disaster. We encourage anyone who would like to donate to the Bush Fire Appeal online, by calling us on 13 25 85 or by visiting a Beyond Bank Australia branch.

“We also want to make sure that Beyond Bank Australia customers know we are here to help if they have been affected by the fires, and we’re encouraging them to come and talk to us if they are concerned about their financial situation due to losses suffered in the blaze."

“The funds raised through the appeal will assist the South Australian Government Emergency Support Fund and the CFS Foundation in providing much needed support to those among us who have suffered losses and need to rebuild their lives. The funding will also support CFS and their volunteers with the amazing work they do throughout fire season.

Please get in touch with us if you wish to support the appeal – every little bit helps.”

Stay safe online during the holiday season

The festive season is once again upon us and it is an important time to stay safe online. Beyond Bank is aware of a number of email scams targeting customers purporting to be from Beyond Bank Australia or related to their banking with Beyond Bank.
The email may encourage you to click on a link or attachment which may load virus software to your computer which then gathers details on any passwords.

We advise not to click on the links, block the sender and delete the email. If you have clicked on a link please do not use Internet Banking until your computer has been checked and cleaned of any virus.

An example is a current email scam targeting customers through fraudulent emails purporting to be from BPAY, claiming that a payment has not been successful. The email directs recipients to open an attached Word document.

If you have clicked a link, opened an attachment, or noticed anything unusual within your Internet Banking session, call us immediately on 13 25 85.

Please refer to the Stay Smart Online website for information on securing your computer.

Scheduled Maintenance 23 December

Due to scheduled maintenance our Telephone, Internet and Mobile Banking services will be unavailable on Tuesday 23rd of December 2014, from 2am until approximately 4am (ACST).

We apologise for any inconvenience this may cause.

Go green with eStatements

At Beyond Bank, we want to make a positive difference to the environment by encouraging all our customers to sign up for eStatements. By choosing to receive your statements electronically, you can help reduce paper usage while making things more convenient for you.

With eStatements, you can take advantage of:

  • 24/7 access to your past and present statements.
  • Reduced paper filing of statements – store up to 7 years of statement history online.
  • Email alerts when your statement is available for viewing.
  • No waiting to receive your statement in the mail.
  • Choice as to how often you receive your statements, monthly, quarterly or six-monthly.

To further lessen our environmental impact, we will also be reducing our statement frequency from 3-monthly to 6-monthly. You will receive more information about this change in the coming months.

Caring for the environment and caring for our customers. That’s the other way to bank.

How to make the switch to eStatements.

It’s easy… You can register to receive eStatements directly through Internet Banking via our “Statements and History” page and simply follow the prompts, or alternatively, call us on 13 25 85 for assistance.
 

Supporting ACT homeowners affected by ‘Mr Fluffy’

In response to the ‘Mr Fluffy’ loose fill asbestos insulation issue in the ACT, we are pleased to announce a number of initiatives that will help affected homeowners make the transition to a new home.

Beyond Bank will offer loans to residents who join the buyback scheme using their existing ‘Mr Fluffy’ property as security, and will waive upfront fees and charges associated with the loan.

We have also appointed a dedicated Relationship Manager to assist residents through the process.

We understand this is an uncertain time for affected homeowners and our thoughts are with all residents, their families and friends who have been affected. We continue to work closely with Chief Minister, Katy Gallagher’s office in helping to address this matter.

Beyond Bank is here to help, and we encourage you to discuss your circumstances with us to find the best possible solution for you.

Visit any Beyond Bank branch in the ACT or call our dedicated Relationship Manager, Andrea McCann on 0407 716 666.
 

Your New Look Statement

We have redesigned our statements to help you find all the important information you need at a glance.  View a sample statement here to see the changes. We have made a note of a few new things to look out for, including BPAY details as you can now repay your credit card through BPAY.


If applicable to you, your statement includes information on any credit card, credit limit, loan or deposit you may have with us, along with your savings account transactions and membership information.  

To further lessen our environmental impact, we will also be reducing our statement frequency for customers who currently receive a statement quarterly.  In the new year you will receive statements twice a year in July and January. Move to eStatements receive your statement more often.

At Beyond Bank, we want to make a positive difference to the environment by encouraging our customers to register for eStatements. With eStatements, you can take advantage of:

  • 24/7 access to your past and present statements
  • Receive email alerts when your statement is available for viewing
  • Reduced paper filing for you – we store up to 7 years of statement history for you online.

View a sample statement here.

If you have any queries regarding your new look statement, give us a call on 13 25 85 or email us.

 

Scheduled Maintenance 27 November

Due to scheduled maintenance Internet and Mobile Banking will be unavailable on Thursday 27th November 2014, from 3am until approximately 4am (ACST).

We apologise for any inconvenience this may cause.

Scheduled Maintenance 30 November

Due to scheduled maintenance, SMS Services including SMS Alerts, SMS on Demand and Secure SMS will be unavailable on Sunday 30 November from approximately 10pm until 11pm (AEST).

We apologise for any inconvenience this may cause.

Scheduled Maintenance 23 November

We wish to advise members that due to scheduled maintenance our website will be unavailable on Sunday 23rd November 2014 from 9:30pm (ACST) for approximately four hours.

During this time you will still be able to access Internet and Mobile Banking via a link on our home page.

We apologise for any inconvenience this may cause.

Warning - Scam Phone Calls

We wish to advise members that we are aware of a current phone scam targeting customers. The caller claims to be from Beyond Bank and states that  they need to repay owed fees back to the customer or are calling in relation to a class action for overcharging of fees.
These calls are designed to trick you into divulging further information or gain access to your Visa card number.

If you have received one of these calls and have given out your Visa card number, please call us immediately on 13 25 85 to have your card cancelled.

Please note we will never contact you requesting your card number, password or security information. If you ever receive an unsolicited phone call claiming to be from us, or from another Financial Institution, requesting that you provide personal information, it may be a scam so check with us before you respond.

Scheduled Maintenance 9 November

Due to scheduled maintenance Internet and Mobile Banking will be unavailable on Sunday 9th November 2014, from 1:15am until approximately 8am (ACST).

We apologise for any inconvenience this may cause.

Internet Explorer 8 no longer supported

As you may know, Microsoft recently made a decision to discontinue its support of Internet Explorer 8 (IE8). Unfortunately with this discontinuation of support from Microsoft means there will be no future security updates for it.

This leaves users exposed to potential security risks such as malware and viruses. Beyond Bank Australia would like to advise that as a result we will no longer support Internet Explorer version 8 or earlier versions as a browser.

Any future online developments by Beyond Bank Australia will support Internet Explorer 9 or later.

While you will still be able to access our website and Internet Banking using IE8 for an indefinite period of time, it may not function as expected. Internet Banking will continue to be available to IE8 users, however as it is no longer supported we may not be able to assist customers if any issues occur. You may also be liable for fraud losses on your account caused by the exploitation of any security flaws within IE8.

We recommend customers always update their browsers to the latest available version to ensure the latest security features and patches are available. You can download the latest version of Internet Explorer from Microsoft here: http://windows.microsoft.com/en-au/internet-explorer/download-ie

If you have any queries regarding this change, please call us on 13 25 85.

Beyond Bank Australia 2014 Annual Report

Our 2014 Annual Report is now available to view here.

We have recorded strong results for the financial year with a profit of $23m which will be reinvested back into the organisation to improve products and services for our customers. Our assets under management have grown to $4.12bn and we have recorded record levels for new lending – up 10.6% across the Beyond Bank Australia Group.

The completion of our transformation to Beyond Bank Australia was a significant milestone for our organisation during the year, and while the past twelve months has been challenging, our focus remained firmly on finding the best solutions and services for those who trust us with their finances – our customers.

Key financial results for 2013/14 include:

  • New lending for the year reaching a record $708 million – up 10.6 per cent on the previous year;
  • Total member deposits rose 9.6 per cent to $3.3 billion;
  • Capital adequacy increased to 16.7 per cent; and
  • Customer satisfaction reached 95.9 per cent.

Strategic business improvements delivered in 2013/14 include:

  • Switching from credit union to mutual bank status and renaming the organisation to Beyond Bank Australia;
  • Securing an investment grade credit rating from independent ratings agency Standard and Poor’s;
  • Completing a merger with regional South Australian credit union Alliance One to expand the South Australian branch network and add 13,000 customers and $228 million to the balance sheet;
  • Launching a new mobile-optimised website with the customer experience at the forefront of design, that sets the foundations for future enhancements on our website; and
  • Introducing a brand new, state of the art digital-focused design at branches in West Lakes, SA, and Singleton, NSW, to improve service delivery.

We are proud of our achievements over the past year and thank our customers for their continued support.

We also thank our staff for their hard work throughout the year helping to build a solid 100% customer owned bank that offers a real alternative to the major banks.
 

Internet Explorer 6 no longer supported

In response to recent security advisories we have made some enhancements to our Internet Banking service to improve security.

Internet Explorer 6 does not have sufficient security features and is no longer supported by Microsoft, therefore security patches are no longer available for this version. Customers using this version will not be able to login to Internet Banking from Friday 17th October. In order for Internet Explorer 6 customers to continue using our Internet Banking Service an update is required.

As always, to maintain your security we recommend customers always update their browsers to the latest available version to ensure the latest security features and patches are available. You can download the latest version of Internet Explorer from Microsoft here http://windows.microsoft.com/en-au/internet-explorer/download-ie

These changes have been made to ensure the security of Internet Banking, and do not affect other browsers. We apologise for any inconvenience.
 

 

 

Scheduled Maintenance 14 September

Due to scheduled maintenance, Internet, Mobile and Smartphone Banking and some ATMs will be unavailable on Sunday 14 September from approximately 9:30am until 11am (ACST).

We apologise for any inconvenience this may cause.

Scheduled Maintenance 7-September

Due to scheduled maintenance Internet, Mobile and Smartphone Banking will be unavailable on Sunday 7 September from 3.30am until 5.30 am (ACST).

We apologise for any inconvenience this may cause.

Internet Banking possible performance degradation

Due to scheduled maintenance Internet, Mobile and Smartphone Banking may experience performance issues on Sunday 31st August from 7pm until approximately 3am on Monday 1st September (ACST).

We apologise for any inconvenience this may cause.

Member Survey

We would like to advise members that over the next few weeks we will be conducting a Member Survey to hear your opinions about Beyond Bank, your levels of satisfaction and your attitudes toward us and our products. Members will be randomly selected to participate, and will receive a survey email invitation from ChantLink.

Your feedback is greatly appreciated, and we encourage all invited members to take part.

Individual responses will be strictly confidential and only your answers and broad demographics will be reported (not your name or personal information)

If you have any concerns about participating in this research, please contact us on 13 25 85.

Travel Advisory - Hurricane Iselle and Hurricane Julio

Please refer to the following information concerning those affected by Hurricane Iselle and Hurricane Julio in New Zealand.

SCAM ALERT Phishing Attack

Beyond Bank is aware of a current email scam targeting customers purporting to be from Beyond Bank Australia claiming that their online banking has been temporarily suspended, urging the customer confirms their account identity in order to regain access to their online banking.


Please see example of hoax email:


Dear Customer

your online banking has been temporarily suspended, due to irregularities on your account. We urge you confirm your account identity in order to regain access to your online banking.

Click here to get started

Note: This warning is only valid for 24hrs. Failure to adhere to this warning, will lead to the termination of your online banking.

Security Team
Beyond Internet Bank


Please do not click on any links, open attachments or enter any personal information in these emails. Beyond Bank will never send you an email with links to Internet Banking or ask you for personal information.


If you have clicked a link, opened an attachment, or noticed anything unusual within your Internet Banking session, call us immediately on 13 25 85.


Please refer to the Stay Smart Online website for information on securing your computer.

Malaysian Airlines Travel Advisory

We would like to extend our deepest sympathy to all those affected by this event. Please refer to the following information concerning those affected by Malaysia Airlines flight MH17 on 18 July 2014.

Member Survey

We would like to advise members that over the next few weeks we will be conducting our Annual Member Survey. Members will be randomly selected to participate, and will receive a survey email invitation from ORIMA Research. Your feedback is greatly appreciated, and we encourage all invited members to take part.

If you have any concerns about participating in this research, please contact us on 13 25 85.

Scheduled Maintenance 15 July

Due to scheduled maintenance Internet Banking will be unavailable on Tuesday 15h July 2014, from 3:30am until approximately 4:00am (ACST).

We apologise for any inconvenience this may cause.

Scheduled Maintenance 13 July

Due to scheduled maintenance, loan applications in Internet Banking will be unavailable on Sunday 13 July 2014 between 6am and 6pm (ACST).

We apologise for any inconvenience this may cause.

Changes to our newsletter

Changes to our newsletter

At Beyond Bank, we believe in caring for the community, the environment and our planet. By building sustainable practices into everything we do, we can create long term benefits for our customers, employees and the community – and as a customer owned bank, we also believe in returning value to everyone who banks with us.

For these reasons, we’ve decided to take the next steps in the way that we deliver our newsletter.

Changes to how you will receive your Pathways magazine

From the October issue onwards, Pathways will undergo a transformation from the printed newsletter you currently receive with your statement, to an interactive, online publication. This will allow us to better tailor our content to suit your needs.

By not printing the newsletter we will reduce the amount of paper we use by nearly 1.2 million sheets a year – what a fantastic way of lowering our impact on the environment!

While there will not be a printed version of the newsletter arriving in the post from October, we will still bring you a range of news and advice.

For news and updates on how the digital Pathways is evolving, follow us on Facebook  or on Twitter.

To ensure we are providing content you will enjoy, we would love it if you could complete a short survey and tell us what is important to you.

Changes to the Community Reward Account

The Community Reward Account supports eligible community groups and not-for-profit organisations through the Community Bonus Payment, which is an annual donation made by us to participating organisations.

The Community Bonus Payment is calculated at the end of 30 June by multiplying the Community Bonus Payment percentage by the average annual balance held in the Community Reward Accounts of all account holders who have nominated the same organisation.

The Community Bonus Payment percentage is based on the number of supporters a community organisation has at 30 June each year. We review the Community Bonus Payment percentage annually. The percentage used to calculate the 2014/15 payment will be as follows:
 

Number of Supporters
Community Bonus Payment Percentage p.a.
Less than 10 0.75%
10-49 1.00%
50 plus 1.25%


These changes will be included in our updated version of the Product Guide, available from us and on our website from 1 August 2014.

Scheduled Maintenance 6 July

Due to scheduled maintenance, loan applications in Internet Banking will be unavailable on Sunday 6 July 2014 between 6am and 6pm (ACST).

We apologise for any inconvenience this may cause.

Statement frequency changes

Each year we use more than 400,000 sheets of paper and 200,000 envelopes when we send statements to more than 100,000 of our customers.

To reduce our carbon footprint, commencing from January 2015, we are changing the way we deliver our customer statements, moving from a quarterly cycle to delivering twice a year in July and January (because of legal obligations, customers with a credit limit will continue to receive their statements monthly).

And to further reduce our environmental impacts we want to encourage our customers to switch to electronic statements over the coming months in preparation for the change.

Switching to eStatements also means that our customers can access their statements day or night and always have access to their previous statements. Plus, by using less paper, it makes a positive difference to the environment.

How to make the switch to eStatements

You can register to receive eStatements directly through Internet Banking via our “Statements and History” page.

To enjoy 24/7 access to your statements and help us help the planet, simply make the switch!

To ensure you receive your newsletter and your statements electronically, please update your customer details by visiting us at your local branch, give us a call on 13 25 85 or by updating your contact details via Internet Banking.

We will write to you again soon and provide more information about these changes.
 

Scheduled Maintenance 22 June

Due to scheduled maintenance Internet, Mobile and Telephone Banking will be unavailable on Sunday 22nd June 2014, from 2am until approximately 4am (ACST).

We apologise for any inconvenience this may cause.

Communications Outage Affecting Branches

Update at 1pm (ACST): Branches are now back up and running.

We wish to advise members that as a result of network/carrier problem with a supplier, some of our branches are currently unable to access our communications network.

As a result, some of our branches will be operating offline which means that wait times may be higher than normal and we may need you to access ATMs or alternate channels in the short term.

Our ATMs and Internet Banking service are operating as normal.

We are working on this issue as a matter of priority and hope to have it resolved shortly.

Thank you for your patience and we apologise for any inconvenience.
 

Scheduled Maintenance 15 June

Due to scheduled maintenance Internet, Mobile and Telephone Banking will be unavailable on Sunday 15th June 2014, from 1:30am until approximately 9:45am (ACST).

We apologise for any inconvenience this may cause.

Scheduled Maintenance 10 June

Due to scheduled maintenance, external transfers and SMS authentication, BPAY and BPAY View will be unavailable on Tuesday 10th June 2014, from 10pm until approximately 11pm (AEST).

We apologise for any inconvenience this may cause.

Beyond Bank Australia receives 7 Five Star Ratings from Canstar for our range of Home and Investment Loans

Beyond Bank Australia is celebrating after it has again been recognised by Canstar as delivering outstanding value across their fixed-rate Home and Investment Loan product range.

The seven five-star ratings recognise Beyond Bank’s outstanding Home Loan products in a field of over 1800 home loan products from 105 lenders.

Canstar is renowned within financial services for their comprehensive rating system and ability to compare products on overall value instead of just price.

Beyond Bank Chief Executive Officer Robert Keogh said these ratings reinforce our organisations values based approach to maximising the value we provide to their customers.

“As a customer-owned and values based financial institution, we provide value back to our customers through lower fees, competitive interest rates, exceptional service and greater flexibility.”

“Our customers are our owners, and we work closely with them to ensure we have the best home loan products on offer.”

“Most lenders expect their customers to pay a fee to be eligible for home loan discounts or apply benefits based on the amount borrowed, whereas we believe that our home loan customers should be rewarded for simply doing business with us. It’s our way of saying ‘thank you’,” Mr Keogh said.

 

Beyond Bank Australia’s Low Rate Credit Card receives Industry recognition

Beyond Bank Australia has been recognised in the 2014 Mozo Experts Choice Awards receiving the Highly Commended award for their Low Rate Credit Card.

This comes after Beyond Bank received a five-star rating for their Low Rate Credit Card for Outstanding Value by Canstar earlier in the year, and is the second time Beyond Bank has been recognised by Mozo receiving the much coveted award for “Best Credit Union” in 2012.

Mozo is Australia’s leading financial comparison and review site, they cover over 1,400 products from 150 banking, insurance and investment providers. As part of the Mozo Awards, a panel of experts judged the Beyond Bank Low Rate Credit Card as one of the best value credit cards in Australia.

Beyond Bank Chief Executive Officer Robert Keogh said Mozo are regarded for their award-winning comparison tools that help 300,000 Australian’s find a better deal each month.

“Being recognised for the value our customer service, our staff and our products offer our customers is great feedback, and winning this award for our Low Rate Credit Card by the experts at Mozo endorses that we are meeting and delivering to our customers’ needs.”

”This award is the result of our staff’s extraordinary work; they continually strive to exceed expectations and our customers’ ongoing support and feedback helps us deliver products and services that meet their highest standards.” Mr Keogh said.

Travel Insurance information for Thailand

The following travel insurance information concerns those affected by Thailand’s declaration of martial law on 20th May 2014. Find out more.

Scheduled Maintenance 25 May

Due to scheduled maintenance Internet, Mobile and Telephone Banking will be unavailable on Sunday 25th May 2014, from 4:00am until approximately 5:00am (ACST). Loan processing via Internet Banking will also be unavailable between 2:00am to 4:00am (ACST).

We apologise for any inconvenience this may cause.

Thailand Travel Advisory

The following information concerns those affected by Thailand’s declaration of martial law on 20th May 2014 and subsequent associated events. Find Out More.

Scheduled Maintenance 18 May

Due to scheduled maintenance, Batch Services and SMS Alert Services will be unavailable on Sunday 18 May 2014 from 4:00am until approximately 8:00am ACST.

We apologise for any inconvenience this may cause.

Scheduled Maintenance 13 May

Due to scheduled maintenance Internet and Telephone Banking will be unavailable on Tuesday, 13th May 2014, from 2:00am until approximately 6:00am ACDT.

We apologise for any inconvenience this may cause.

Scheduled Maintenance 8 and 11 May

Due to scheduled maintenance, eStatement access via Internet Banking will be unavailable on Thursday 8 May 2014 from approximately 8pm until 9pm (ACST).

In addition, loan applications via Internet Banking will be unavailable on Sunday 11 May 2014 from approximately 6am until 9am (ACST).

Loan applications will still be available via our website during this time.

We apologise for any inconvenience this may cause.

Important information regarding Internet Explorer and Windows XP

Following reports that a security flaw has been identified in versions 6 to 11 of Internet Explorer, we would like to alert customers that all operating systems using these versions of Internet Explorer remain vulnerable until Microsoft release a software patch to resolve the issue.


As a result, we recommend that you either use another web browser or disable Adobe Flash, as disabling this plugin within Internet Explorer will prevent the exploit from functioning

Whilst Microsoft are expected to release a patch for the flaw soon, it is unclear if Windows XP will get the patch as that operating system is no longer supported by Microsoft, so urgent consideration should be given to updating to a supported version of the Microsoft operating system.

As always, we recommend you ensure your computer is regularly security patched and you use an up to date internet security suite to keep your computer protected.

Update: Microsoft have released a security patch for all versions of Internet Explorer. Most Internet Explorer users should receive the update automatically. You can check this by going to Tools > About Internet Explorer, and selecting the ‘Install new versions automatically’ check box.

Anzac Day Public Holiday Notice

We wish to advise that our branches will be closed on Friday 25 and Saturday 26 April for the Anzac Day public holiday.

Our national Contact Centre (13 25 85) will be closed on Friday and re-open on Saturday 26 April from 9am - 3pm (ACST).

Internet, Mobile and Phone Banking will continue to be available during this time.

Easter Public Holiday Notice

We wish to advise that our branches and national Contact Centre will be closed from Friday 18 - Monday 21 April over the Easter period.

Internet, Mobile and Phone Banking will continue to be available during this time.

Beyond Bank Wealth Management wins National Award

For the second year in a row, Beyond Bank Wealth Management (formerly Eastwoods) has been awarded the prestigious Licensee Select National Practice of the Year 2014 Award.

The annual award recognises Beyond Bank Wealth Management for:

  • A well defined business strategy and operational processes across the business;
  • A progressive financial planning business model;
  • A solid financial performance; and
  • A strong professional and ethical team culture

Fulfilling this criteria demonstrates our professionalism – Beyond Bank Wealth Management has a true commitment to putting clients first and our strong financial performance shows that our clients invest with us for quality advice and positive financial outcomes.

The Licensee Select National Practice of the Year Award represents Beyond Bank Wealth Management’s outstanding team effort dedicated to the provision of quality financial planning advice across Australia.

Congratulations to all of the team at Beyond Bank Wealth Management!

Licensee Select is a division of Westpac Banking Corporation ABN 33 007 457 141 and provides various financial planning support services to independent financial planning firms across Australia.

Latest security alert - Heartbleed Bug

Beyond Bank is aware of the recently discovered ‘Heartbleed Bug’ which affects Open Secure Socket Layer (OpenSSL) - the software that helps protect internet services.

While Beyond Bank Australia does use SSL to provide security of data within our internet sites & services, we can confirm that our systems are not affected by the Heartbleed bug.

If you have any questions or concerns please contact us on 13 25 85.
 

Scheduled Maintenance 6 April

Due to scheduled maintenance, our Internet Banking, Mobile Banking, Telephone Banking and SMS services will be unavailable on Sunday 6 April 2014 from approximately 12am until 7am (ACST).

We apologise for any inconvenience this may cause.

Urgent Maintenance - 20 March

Our Internet Banking, Mobile Banking, Telephone Banking and SMS services were briefly unavailable due to urgent maintenance this morning between 8:30am and 9am (ACDT). We apologise for any inconvenience, if you were affected by the outages and would like to speak with a consultant please call us.

Scheduled Maintenance - 20 March

Due to scheduled maintenance, our Internet Banking, Mobile Banking, Telephone Banking and SMS services will be unavailable on Thursday 20 March 2014 from approximately 12am until 3am (ACDT).

We apologise for any inconvenience this may cause.

Urgent Scheduled Maintenance - 18 March

Due to scheduled maintenance, our Internet Banking, Mobile Banking, Telephone Banking and SMS services will be unavailable on Tuesday 18 March 2014 from approximately 7:30pm until 10pm (ACDT).

We apologise for any inconvenience this may cause.

Student Account Reminder

We would like to remind all members with a Student Account that you need to supply us with suitable evidence of your continuing status as a full-time student by 31 March 2014 in order to continue to receive fee free banking.

To receive the Full-Time Student Fee Waiver please provide one of the following documents as evidence of your full-time student status:

  • Student ID card – displaying the full-time status. If the card is issued for more than one year, a current year sticker should be present. (If the student ID card does not include a full-time student status we will accept it if it is accompanied by a current student concession public transport pass); or
  • A Statement of Enrolment from the Education Institution; or
  • A letter from the Education Institution stating the applicant’s name and full-time student status. This letter must be from the School Registrar and must contain a school stamp.

These can be scanned and emailed to us at contactus@beyondbank.com.au or you are welcome to take them into your local Branch for verification.

If you have any queries regarding the Student Account and identification requirements, please call us on 13 25 85.

Take advantage of fee free student banking. It’s all part of our commitment to providing another way to bank.

Public Holiday Notice

We wish to advise that our branches in SA & ACT will be closed on Monday 10 March due to the Adelaide Cup Day public holiday in SA and the Canberra Day public holiday in ACT.

You can still reach our national Contact Centre on 13 25 85 from 8am-8pm (ACST). Internet, Mobile and Phone Banking will also be available.

Scheduled Maintenance 24 February

Due to scheduled maintenance, our Internet Banking service will be unavailable on Monday 24 February 2014 from 4am to 5am (ACDT).

We apologise for any inconvenience this may cause.

Cash Passport Upgrade

We would like to notify our members that Cash Passport will be upgrading their systems from Friday 21st to Sunday 23rd of February 2014.

Please note, the upgrade will not affect transactions performed on active Cash Passports.

The following Services will be unavailable:

  • Multi-Currency Cash Passport reloading and sales services
  • Single Currency Cash Passport online reload service
  • Access to My Account on the Cash Passport website

If you have any queries please call us on 13 25 85. We apologise for any inconvenience this may cause.

Beyond Bank Wealth Management recognised again for Excellence

For the eighth year in a row, Beyond Bank Wealth Management (formerly Eastwoods) has been awarded the prestigious Licensee Select South Australian Practice of the Year 2014 Award.

The annual award recognises Beyond Bank Wealth Management for:

  • A well defined business strategy and operational processes across the business;
  • A progressive financial planning business model;
  • A solid financial performance; and
  • A strong professional and ethical team culture.


The Licensee Select South Australian Practice of the Year Award represents Beyond Bank Wealth Management’s outstanding team effort dedicated to the provision of quality financial planning advice across Australia.

Congratulations to our team and we wish you all the best in the National Awards in April!

Licensee Select is a division of Westpac Banking Corporation ABN 33 007 457 141 and provides various financial planning support services to independent financial planning firms across Australia.

Duplicate Transactions Reversed

We wish to advise members that the transaction processing error that occured earlier this week where a small number of transactions made on 8th February 2014 may have been duplicated in error has now been reversed for customers affected by the duplication error.

We apologise for any inconvenience caused. If you have any questions please call us on  13 25 85.

Duplicate Transactions

We wish to advise members that due to a transaction processing error earlier this week, a small number of transactions made on 8th February 2014 may have been duplicated in error.

We are currently working on a solution and expect the transactions to be reversed by Friday, 14 February 2014 for the majority of affected customers.

We apologise for any inconvenience caused and assure you that we will have it fixed as soon as possible. If you have any queries about duplicate transactions on your account, please call us on 13 25 85.

Scheduled Maintenance 15 February

Due to scheduled maintenance, our Internet Banking, Mobile Banking, Telephone Banking and SMS services will be unavailable on Saturday 15 February 2014 from approximately 10pm until Sunday 16 February at approximately 8:30am (ACDT).

We apologise for any inconvenience this may cause.

Scheduled Maintenance 9 February

Due to planned maintenance, our Internet Banking loan application services will be unavailable Sunday 9 February 2014 between 6am and 6pm ACDT.

We apologise for any inconvenience this may cause

Scheduled Maintenance 2 February

Due to planned maintenance, our Internet Banking loan application services will be unavailable Sunday 2 February 2014 between 6am and 6pm ACDT.

We apologise for any inconvenience this may cause

Security Warning Fraudulent email

Some of our customers have recently been targeted by email with a request to verify their details for safety precautions from customersupport@beyond.com.au.

The email states that failure to enter your personal information will lead to deactivation of your account. A link is included in the email which takes you to an online form to complete.

This email is a hoax. Please note Beyond Bank Australia will never send an email requesting you to confirm, update, log into Internet Banking or disclose your confidential information. If you receive an email you believe may be a hoax please call us on 13 25 85.

Visit the security section of our website for tips on protecting yourself.

New feature available in Internet Banking

We have made an enhancement to Internet Banking which enables you to change the status of your card to lost or stolen.

To access this feature, select 'Card Services' from the menu followed by ‘Update Card Status’. You then select the card and change its status to either Lost or Stolen. The status of your card then automatically updates within our system.

If you have any queries, or would like a new card ordered, please call us on 13 25 85 or send us a secure message through the ‘Messages’ menu within Internet Banking.
 

Public Holiday Notice

We wish to advise that our branches and Member Contact Centre will be closed on Monday 27 January due to the Australia Day public holiday.

Access to Internet, Mobile and Phone Banking will still be available.

Traveller's Cheques

With the increased usage of cards for overseas travellers, our foreign exchange supplier (Western Union) has seen a sharp decline in traveller’s cheque sales over the past few years.

As a result, they will no longer be supplying traveller’s cheques in Australia as of 1 January 2014.

If you have any unused traveller’s cheques you can encash them at any Travelex office (available at all major Australian airports).

Find out about the other foreign exchange options we have available including: Cash Passports, Foreign Cash and International Transfers.

Scheduled Maintenance 15 Dec

Due to scheduled maintenance, our Internet Banking, Mobile Banking, Telephone Banking and SMS services will be unavailable on Sunday 15 December 2013 from approximately 2:00am to 3:30am (ACDT).

Our SMS services will also be unavailable on Sunday 15th December, 2013 from 21:30 to 22:00 (ACDT).

We apologise for any inconvenience this may cause.

Christmas Public Holiday Notice

We would like to wish all our customers and their families a very safe and happy Christmas and all the best for 2014!

Our branches and Member Contact Centre will be closed on the following public holidays:

  • Christmas Day - Wednesday, 25 December
  • Boxing Day/Proclamation Day - Thursday, 26 December
  • New Years Day - Wednesday, 1 January

Our ACT branches, Roxby Downs Branch in SA, Queanbeyan and Batemans Bay branches in NSW are also closed on Friday 27 December. For regular branch opening hours, search for your location on our Locate Us page.

Our Beyond Advice offices will be closed from Friday 20 December and reopen on Monday 6 January 2014.

Thank you for supporting us this year.

Scheduled Maintenance 8 Dec

Due to scheduled maintenance, our Internet Banking and Mobile Banking services will be unavailable Sunday 8 December 2013 from approximately 6:30am to 8:00am (ACDT).

We apologise for any inconvenience this may cause.

Annual General Meeting

The Annual General Meeting (AGM) was held on 26 November 2013 with 66 members in attendance (including Directors and Staff).

Resolutions

All 3 resolutions put to the meeting (details were contained in the notice of AGM) were easily passed. The percentage of votes ‘For’ each resolution was:

  • Resolution 1 (ordinary resolution): 95%;
  • Resolution 2 (special resolution): 94%; and
  • Resolution 3 (special resolution): 94%

2013 Directors Election

The results of the Directors election were announced at the AGM. The number of votes cast for each candidate was (in ballot paper order):

  1. Geoffrey Knuckey: 3,268;
  2. Margaret Patrick (Carmody): 2,608;
  3. Heather Webster: 3,519;
  4. Steve Nolis: 3,548;
  5. Christina Ryan: 2,340; and
  6. Geoffrey Parnell: 1,315.

This means that the 3 successful candidates were:

  1. Steve Nolis;
  2. Heather Webster; and
  3. Geoffrey Knuckey.

All 3 serving Directors, being Heather Webster, Steve Nolis and Geoff Knuckey, were re-elected for a 3 year term.

Board Chair and Deputy Chair

Chris Doogan’s term as a Director ended at the end of the AGM. Earlier in the year Chris informed the Board that he would not stand for re-election. At the AGM Chris announced his retirement from the Board. Chris was appointed Chair of the Board in December 2010. Due to his retirement the Beyond Bank Board, at its meeting on 1 October 2013, unanimously appointed Anne O’Donnell as Chair to replace Chris on his retirement. Prior to her appointment Anne was the Deputy Chair. As a consequence of her appointment Steve Nolis was appointed Deputy Chair.

At the AGM Anne paid tribute to Chris’ significant contribution over many years to the Boards of CPS Credit Union Co-operative (ACT) and Community CPS Australia Limited.

View the AGM transcript of Chairman Chris Doogan and Debbie Goodin's speeches.

View the AGM Presentation.

Stay Smart Online


We are currently promoting Stay Smart Online, an Australian Government initiative from the Department of Communication, aimed at helping creating awareness and increase education of how people can protect their personal information and stay safe when they are in an online environment.

Stay Smart Online has some top tips for safe online shopping, which include:

  • Be wary if the website looks suspicious or unprofessional or makes unrealistic promises. Bargains which look too good to be true often are.
  • Know what you are buying. Read the description of the product carefully – check the size, colour, value and safety of the product.
  • Read all the fine print. This includes refund and complaints handling policies.
  • Check the currency, postage and handling and other charges. There may be extra charges you aren't aware of. Only pay via a secure web page, one that has a valid digital certificate.
  • Use a secure payment method such as PayPal, BPay, or your credit card. Avoid money transfers and direct debit, as these can be open to abuse. Never send your bank or credit card details via email.
  • Always print and keep a copy of the transaction. Keep records of any emails to and from the seller.
  • Always conduct transactions within the auction website. Avoid private contact or payment directly with buyers or sellers; scammers will often use this ploy to 'offer a better deal’.

We encourage you to follow these tips and if you notice any unusual activity on your accounts contact us on 13 25 85.

Planned Maintenance 24 November

Due to planned maintenance, our Internet Banking, Mobile Banking, Telephone Banking and SMS services will be unavailable Sunday 24 November 2013 between 3:45am and 09:05am ACDT.

We apologise for any inconvenience this may cause.
 

Scheduled Maintenance 10 Nov

Due to planned maintenance, our internet lending service will be unavailable Sunday the 10th of November 2013 between 06:00 to 06:30 ACDT.

We apologise for any inconvenience this may cause.

We are now open for Business at our new West Lakes Branch!

We are pleased to advise our first “Concept Branch” at West Lakes has officially opened for business, incorporating new branch design, new technology and a new approach to delivering strong advice based customer experiences for our members.

The branch features many new design elements including:

  • A Video Wall – where our latest messages can be displayed across 4 screens.
  • Audio Visual Signage – no more posters on the walls! The screens have the ability to display our latest messages and have the ability to communicate a variety of messages throughout the day.
  • iPads – within the member lounge there are iPads for our members use to research our product offering or utilise a range of apps aligned with housing and car purchasing
  • A new member lounge area – our members can sit in comfort while waiting for our staff or while researching our products.
  • “The Deck” – a new way to assist our members with their transaction needs without barriers between our staff and our customers.
  • Video Conferencing – there is a video conferencing unit available to link our members with product specialists to obtain expert advice.
  • Guest Wi-Fi – Our members can relax in the lounge area and utilise our free Wi Fi to access product information on their own devices or any other aspect that requires internet connectivity.
  • Free Coffee & filtered water – as members utilise the branch and lounge area they can enjoy a coffee from our machine or a glass of water from our Pura tap.
  • Laptops – our staff are equipped with laptops connected to our corporate Wi-Fi so they can move freely throughout the branch and serve members in any area of the West Lakes branch.
  • Internet banking – there are a further 2 iPads dedicated to internet banking for our members use.
  • “L” Shaped seating – to remove any barriers between our staff and customers. Our consulting areas are designed so that our staff can share information with our customers.

Our West Lakes team are now well equipped to offer the best service and advice to our members.

Pop into the West Lakes branch and say hi to Elza and the team, you won’t be disappointed with the modern and innovative banking experience they provide.

Travel Advisory from Allianz Insurance

The following information concerns information about the Bali Airport closure (APEC Summit). Find out more.

Scheduled Maintenance

Due to planned maintenance, our Internet Banking, Mobile Banking and SMS services will be unavailable Sunday 6 October 2013 between 1:00am and 03:00am CST.

We apologise for any inconvenience this may cause.

Win the second best seat to this year’s Credit Union Christmas Pageant!

We’re giving our customers the opportunity to win VIP Seats at this year’s Credit Union Christmas Pageant on Saturday 9 November.

We have 4 ‘VIP Pageant Viewing Stand Packs’ to give away. Each pack contains 5 seats at our VIP Pageant Stand on Flinders Street.

To enter, you must be 18 years and over and reside in SA. Simply enter your details on our competition entry form and you’ll go into the draw!

The competition closes on Wednesday 30 October 2013.

Download your Entry Form and either drop it off at your nearest Beyond Bank branch, or mail it to: “Win Seats Competition” GPO Box 1430, Adelaide SA 5001, before 5pm 30 October 2013.

Terms and Conditions

Win a clown position in this year’s Credit Union Christmas Pageant!

Be a clown, be a clown, all the world loves a clown... Are you a bit of a clown, or just like clowning around? We’re giving two lucky customers the opportunity to be a clown in this year’s Credit Union Christmas Pageant on Saturday 9 November 2013.

To enter, you need to be 18 years or older and live in SA. Simply enter your details on our competition entry form and you’ll go into the draw!

Yes it’s that easy (we leave the clowning around to Pageant time). The Competition closes on 23 October 2013.

Download your Entry Form and either drop it off at your nearest Beyond Bank branch, or mail it to: “Win A Clown Position Competition” GPO Box 1430, Adelaide SA 5001, before 5pm 23 October 2013.

Terms and Conditions

Security Warning – Phishing Emails in circulation

Some of our customers have recently been targeted by email with a request to verify their details online due to their online access being disabled.


The email states that your online access has been disabled for security reasons and requests that you confirm your identity or your account will be disabled. A link is included in the email which takes you to an online form to complete.


This email is a hoax. Please note Beyond Bank Australia will never send an email requesting you to confirm, update, log into Internet Banking or disclose your confidential information. If you receive an email you believe may be a hoax please call us on 13 25 85.


Visit the security section of our website for tips on protecting yourself.

Public Holiday notice

We wish to advise that our branches in WA, ACT & NSW will be closed on Monday 30 September and our branches in SA, ACT & NSW will be closed on Monday 7 October due to public holidays.

You can still reach our Contact Centre on 13 25 85, which will remain open from 8am-8pm (CST) on the public holidays. Internet, Mobile and Phone Banking will also be available.

Changes to the Beyond Bank Credit Card Offering

We would like to advise our members that, from 18 September 2013, we will no longer offer a Low Rate MasterCard and a Platinum MasterCard through our partnership with Citibank.


If you currently have a MasterCard, you can continue to use it and you will receive a letter from Citibank advising you of the changes and notifying you to contact Citibank direct for any MasterCard issues. You will be provided with a generic ‘MyCard’ branded MasterCard when your card is due for renewal. The conditions and features associated with your card will not change.

You can continue to log in to your MasterCard account here:  https://www.cardservicesdirect.com.au/AUCRD/JPS/portal/Index.do?tabId=Home

In October we will be introducing our own Beyond Bank Australia low rate Visa Credit card.


We are excited about this new card and look forward to launching the card and its features in the coming weeks.

Our new look app now available

Our new look Beyond Bank app has been released. The app is available for iPhone iPad and Android phones and can be downloaded via the App Store and Google Play.

The app has the same great benefits like fee free transfers and push notifications but with a new look and feel.

Find Out More

Alliance one members - welcome to the other way to bank

Recently we wrote to Alliance One members to advise that the Community CPS Group was applying to become a 100% customer-owned bank. We then announced that our application had been approved and, on 1 August 2013, we became a mutual bank – Beyond Bank Australia.

We’ve always done all we can to offer more to our members and to benefit our communities. So we can offer even more, we have undergone an evolution. We've become a mutual bank – Beyond Bank.

As Community CPS we were member-owned, took pride in customer service, and believed in making a positive difference in the community. None of that has changed.

In fact, by becoming a mutual bank, we are able to provide even more for our members and their communities. As Beyond Bank, we can offer the best of both worlds – the security and competitive rates of a bank, together with the member-oriented philosophy and benefits of a credit union.

Becoming a mutual bank allows us to attract wholesale deposits from places that, as a credit union, we weren’t able to. This means lower fees and charges and higher returns for you, as for all our members.

We’ll continue to benefit all the communities in which we operate, whether it be through volunteering, specialised banking products or financial support for not-for-profit organisations.

All the things you love about the Community CPS Group won’t change.

Our strong member focus, our customer service, our support for your community – none of these things will ever change. We will always put customers first and invest in their communities.

The accounts and products you hold with us, the people you deal with, your access to the ATM network and the instructions you give us in relation to your accounts will not change either.

Naturally, there will be some things that need to change. You can expect to see our staff in new uniforms, as well as new-look statements, debit and credit cards (on renewal), website and online banking.

We will also have new branch signage rolled out across the country.

And you’ll love the other way to bank – Beyond Bank Australia.

As a 100% customer owned bank, our profits are used only to benefit our customers and their communities. We call this approach banking + good.

And what does that mean for you? Well, things like improved banking products, better rates and less fees and charges.

At Beyond Bank Australia we will continue to give you the best of both worlds; the flexibility and security of a bank, together with the customer service levels you’d expect from a mutual organisation.

We’re a bank that is committed to the prosperity of many, not just the few.

To find out more about Beyond Bank Australia, or if you have questions about how the change may affect you, please phone 13 25 85, visit your local branch or email contactus@beyondbank.com.au

Scheduled Maintenance

Due to planned maintenance, our Internet Banking, Mobile Banking and Telephone Banking services will be unavailable Sunday 1 September 2013 between 1:00am and 7:30am CST.

We apologise for any inconvenience this may cause.

Eastwoods' name is changing on 1 September 2013

Following our change to Beyond Bank Australia on 1 August 2013 our subsidiaries Eastwoods Wealth Management and Eastwoods Accounting and Taxation Services will change their trading names as follows on 1 September 2013:

Current Name Name as of 1 September 2013
Eastwoods Wealth Management Beyond Bank Australia Wealth Management
Eastwoods Accounting and Taxation Services Beyond Business and Accounting Services
and
Beyond Taxation Services


They will continue to provide the same level of quality service their clients enjoy, and their experienced and qualified staff will continue to assist with the complex and demanding issues faced by businesses and individuals today.

The products and services they provide and their staff will not change.

The only change Eastwoods clients can expect to see is their new name on future information they send, as well as a new website. These changes will take effect from 1 September 2013.

More information

If you’d like to find out more about this change, please don’t hesitate to phone your Financial Planner on (08) 8132 9288 or your Senior Accountant on (08) 8132 9222.

Scheduled Maintenance

Due to planned maintenance our Internet Banking and Mobile Banking services will be unavailable Sunday the 18th of August 2013 between 1:00am and 5:00am CST.

We apologise for any inconvenience this may cause.

ATM research survey

We would like to advise our members that you may receive an email from us inviting you to participate in an online ATM research survey from 23 August 2013.

This survey is for a selected group of members and is being conducted by The NTF Group, a research consultancy company, on behalf of Cuscal Limited, who provides cardholder processing services to Beyond Bank Australia.

Please note that you complete the survey anonymously (no personal information is requested) and responses are aggregated and used for research purposes only. The survey is being conducted in accordance with the provisions of the Privacy Act 1988 (Cth), and all the information you provide is totally confidential.

We will never ask you to participate in surveys without providing notification on our website so that you can ensure it is legitimate. We will never request that you provide password or PIN details, or log in to Internet Banking, via links in emails or surveys.
We hope you’ll participate to improve our understanding of your ATM preferences so we can provide better service to you.

If you have any queries regarding the survey please call us on 13 25 85.

Welcome to the other way to bank

Recently we wrote to our members to advise that the Community CPS Group was applying to become a 100% customer-owned bank. We are thrilled to announce that our application has been approved and, from 1 August 2013, we will become a mutual bank – Beyond Bank Australia.

We’ve always done all we can to offer more to our members and to benefit our communities. So we can offer even more, we’re undergoing an evolution. We’re becoming a mutual bank – Beyond Bank.

As Community CPS we are member-owned, take pride in customer service, and believe in making a positive difference in the community. None of that will change.

In fact, by becoming a mutual bank, we’ll be able to provide even more for our members and their communities. As Beyond Bank, we can offer the best of both worlds – the security and competitive rates of a bank, together with the member-oriented philosophy and benefits of a credit union.

Becoming a mutual bank allows us to attract wholesale deposits from places that, as a credit union, we weren’t able to. This means lower fees and charges and higher returns for you, as for all our members.

We’ll continue to benefit all the communities in which we operate, whether it be through volunteering, specialised banking products or financial support for not-for-profit organisations.

All the things you love about the Community CPS Group won’t change.

Our strong member focus, our customer service, our support for your community – none of these things will ever change. We will always put customers first and invest in their communities.

The accounts and products you hold with us, the people you deal with, your access to the ATM network and the instructions you give us in relation to your accounts will not change either.

Naturally, there will be some things that need to change. You can expect to see our staff in new uniforms, as well as new-look statements, debit and credit cards (on renewal), website and online banking.

We will also have new branch signage rolled out across the country.

And you’ll love the other way to bank – Beyond Bank Australia.

As a 100% customer owned bank, our profits are used only to benefit our customers and their communities. We call this approach banking + good.

And what does that mean for you? Well, things like improved banking products, better rates and less fees and charges.

At Beyond Bank Australia we will continue to give you the best of both worlds; the flexibility and security of a bank, together with the customer service levels you’d expect from a mutual organisation.

We’re a bank that is committed to the prosperity of many, not just the few.

To find out more about Beyond Bank Australia, or if you have questions about how the change may affect you, please phone 13 25 85, visit your local branch or email contactus@beyondbank.com.au

We’re becoming a 100% Customer Owned Bank

We are pleased to advise that we have recently sent a letter out to our members announcing we are becoming a mutual bank. By doing this we’ll be able to offer our members even more and position our business for the future.

In 2010, the Federal Government’s Competitive and Sustainable Banking System reforms were launched. These reforms encouraged large credit unions and building societies who met the Australian Prudential Regulatory Authority’s authorisation guidelines on minimum capital requirements to apply to become a bank.

As one of Australia’s largest and best performing mutual financial institutions we met the eligibility criteria to apply to use the term ‘bank’.

Following extensive analysis and research across Australia we have concluded that there are opportunities in becoming a bank. We believe a mutual bank that is still 100% owned by its members and which is underpinned by strong values and a cooperative philosophy, offers a real alternative to consumers.

Since our beginning we have grown and evolved in order to remain relevant to our members. Today, we firmly believe our continuing success lies in becoming a mutual bank. The bank will combine the strengths of the credit union, namely our values, our member focus, and our strong customer service, together with safety, security and high levels of financial expertise.

We will remain a 100% customer-owned bank and continue to reinvest our profits back into the organisation to deliver a better banking experience through an expanded product and service offering, better interest rates and lower fees, while continuing our support of the many worthy causes in the community through our Foundation.

  • What will change:

Our funding: We’ll be able to attract funds from more organisations, meaning we can support our future growth and offer more for our members.
Our name: As a credit union, we trade under a number of brands throughout Australia. By bringing these brands under one name we will better link our people across the country resulting in savings for our organisation.
Our appearance: With our new name will be new-look branches, staff uniforms and logos.

  • What won’t change:

Your products and services: These will not change, including your accounts.
Your ownership: We’ll remain a 100% customer owned financial institution. Your rights as a member will not change.
Our philosophy: As always, our profits will be used to reward our members and their communities. We’ll continue to provide benefits for our members and community organisations.

It’s an exciting time for us as we begin this important transition for our organisation. We are all working hard to make this a reality. Our Board and Executive team firmly believe that changing to a mutual bank will enhance our market standing and underpin our plans for continued growth and position ourselves as a strong financial alternative.

Later this month we’ll be sending members another letter unveiling our new name and brand, before we release the details to the general public.

For more information, please don’t hesitate to call us, drop in to your nearest branch, or email us at contactus@beyondbank.com.au

Merger furthers Community CPS’ growth plans

Leading national credit union Community CPS Australia continues its strong record of growth through mergers, with regional Credit Union Alliance One to join the Community CPS Group next month.

Members of regional South Australian Credit Union Alliance One voted on Monday 17 June to merge with Community CPS, effective 1 July 2013, in a vote of confidence in the merged entity’s ability to provide a strong alternative in the banking sector.

Community CPS Chief Executive Officer Robert Keogh said the new entity would result in more than 200,000 members across SA, WA, ACT and NSW, with assets under management of $4 billion.

As one of Australia’s four largest credit unions, the merger positions the Community CPS Group for further growth and reinforces its commitment to regional South Australia. The current branch network will expand from metropolitan Adelaide to Gawler, Port Augusta and now includes Alliance One branches in Clare, Whyalla, Port Lincoln and Roxby Downs.

Mr Keogh said the merger would enable the business to better compete in a challenging financial market for the benefit of all members.

"The Alliance One members have recognised that a larger entity will be able to better invest in providing a wide range of products and services and I’m pleased to welcome them to the Community CPS Group," he said.

"The merger brings together two credit unions with very similar values – both are firmly focused on creating and returning value to members and they both believe in supporting the communities in which their members live and work.

Mr Keogh said the CPS Group had steadily grown over the past four years through prudent management of its business and through mergers, most recently in Wagga and the Hunter Valley.

About Alliance One Credit Union
Alliance One Credit Union provides banking and lending services to northern South Australians through its branches in Whyalla, Clare, Port Lincoln and Roxby Downs. It has 16,000 members, total assets of $233 million and employs 53 staff. For more information visit www.a1cu.com.au.

Mutual Bank Discussion

In 2010 the Federal Government launched the Competitive and Sustainable Banking System. In Stream Two (Support Smaller Lenders to Compete with the Big Banks) of the Program it declared its intentions to ‘Build a new pillar in the banking system by supporting the mutual sector’ and also stated that there were more than 20 credit unions and building societies that met APRA's authorisation guidelines on the minimum capital requirements for use of the term 'bank'. If these institutions apply to use the word 'bank', APRA has advised that it will approve them quickly.

Community CPS is currently in discussions with APRA regarding a transition to a mutual bank designation in the latter part of this calendar year. Under this approach the principle of mutuality will continue to be maintained, which means the mutual bank will be owned by each of the members who are its customers. A transition to a mutual bank designation would also see all Community CPS brands aligned under one brand.

The transition to mutual bank designation would see no change to the organisation’s commitment to servicing its members. The move would enable Community CPS to broaden its reach in the market.

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Travel insurance information for the earthquake in Japan

We are aware that a magnitude 6.5 earthquake has struck Japan today, followed by several aftershocks. The following Travel Advisory concerns those affected by this earthquake.

If you have any questions or queries, please contact our Allianz Global Assistance Information Hotline on 1300 725 154.

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As you may know, Microsoft recently made the decision to discontinue its support of Internet Explorer 8 (IE8). This leaves users exposed to potential security risks. As a result, Beyond Bank's Internet Banking will no longer support Internet Explorer 8 or earlier versions. Going forward, Beyond Bank will support Internet Explorer 9 or later to ensure the security of your accounts.

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