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A message to our customers from CEO Robert Keogh

March 2018
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Over the weekend, you may have experienced difficulties making payments and completing your regular banking activity.

This was due to a technical problem that interrupted our network communications for many hours.

The problem was isolated and repaired as quickly as possible and all banking services were fully operational by early Sunday morning.

During this period, we know that many of you were impacted due to the disruption to your banking service.

We are a customer owned bank. Serving our customers is at the heart of everything we do. This incident disappoints us greatly. We seek as an organisation to exceed your expectations and unfortunately, we let you down. I understand this would have been very frustrating and personally, I extend my most sincere apologies on behalf of Beyond Bank Australia.

If you have any particular concerns or further queries, we would be pleased to provide any further assistance that you may require.

Please contact us via secure message in Internet Banking or your App or call us on 13 25 85.

Moving forward, we will learn from this, review our processes and seek to provide you with a banking experience that exceeds your expectations. Thank you for your patience and understanding.

Yours sincerely

Robert Keogh
Chief Executive Officer
Beyond Bank Australia


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