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Changes to our branch services

August 2015
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Changes to our branch services

As a customer-owned bank, Beyond Bank Australia is regularly reviewing our operations to ensure we deliver a level of service that best meets our customers’ needs.

The way that our customers are doing their everyday banking is changing, with branch transactions becoming less popular, replaced with transactions being completed via ATM’s, direct credits and debits, via Internet Banking and telephone contact centres.

In response to this trend, we recently conducted a review into our service delivery model with an aim to improve the experience for our customers – no matter how they access their financial services.

As a result, on Friday 2 October 2015, we will be closing our branches in Belmont (NSW), Roxby Downs (SA) and Dickson (ACT) regions and on Friday 30 October our branch in Kalgoorlie (WA) will also discontinue operations in their current form.

As a further review of our the Beyond Bank branch services, our traditional branch environment will be transformed into a more customer focused location – a combination of self service and face to face interactions, and new technologies that help to better connect our customers with advice based services in the fields of wealth management, business services, risk insurance services and more.

We are leading the online charge to ensure that we deliver services beyond traditional means as more customers take their core banking online. Our customers will continue to have always-on access to their money and personal assistance online or via our Australian-based call centre.

The changes we make today will allow us to invest in technology and a service delivery model that will give our customers the best banking experience tomorrow.


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