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Failed Payment Issue

February 2018
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On 13th February we started processing payments via the New Payments Platform (NPP) which enables you to transfer money between financial institutions in under a minute, 24/7. We are utilising this platform for as many payments as possible

We are aware that some customers may be experiencing problems sending money to other banks or credit unions, as not all financial institutions are ready to receive NPP payments.

If you experience a failed payment:

  1. Please retry the transaction in the first instance.
  2. If it fails a second time please contact the recipient to check the full account details of the destination account.
  3. If you require further assistance, please contact us on 13 25 85 or send a message via the Secure Inbox within Internet Banking and the Beyond Bank App.

Please note, this issue does not affect your scheduled payments.


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