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Fraud monitoring SMS alerts

December 2015
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At Beyond Bank, our Visa Debit Cards and Visa Credit Cards are protected by the Fraud Bureau Service early detection fraud monitoring system. This service is provided by our industry partner, Cuscal.

Our fraud monitoring system provides early detection and prevention of card fraud by monitoring transaction activity, examining unusual spending patterns, and identifying payment types, or transaction sources, that have been previously flagged as fraudulent. This service is undertaken 24 hours a day, seven days a week, working to prevent suspicious and fraudulent transactions, before they occur on your account.

To further enhance the effectiveness of our fraud monitoring, the Fraud Bureau Service will now be sending text messages to mobiles notifying the affected members. These messages will replace phone calls where possible.

If unusual activity is detected on your account you will receive the following message from 'FraudBureau':
Please contact Card Monitoring on 1300 705 750 / +61 2 8299 9534, option 3, to confirm card transactions. Do not reply. Beyond Bank.

If you receive one of these messages, please contact the Fraud Bureau Service to verify your card transactions.

Please note the Fraud Bureau Service will never ask for your card number and/or PIN.

With your help, we can work to secure your transactions around the clock, safeguarding you from card fraud.

In addition to keeping your card and PIN safe and secure, we ask that you notify us of your overseas travel plans, including destinations, departure and return dates, so we can better monitor and protect your cards from unauthorised use. To advise us of your travel details, please contact us on 13 25 85.


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