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Systems restored: Card payments, app, internet & phone banking.

March 2018
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12:15pm (ACDT) - Sunday 18 March

All banking services are restored and we sincerely apologise for any disruption or inconvenience you may have experienced. If you have any serious concerns please call our Customer Relationship Centre on 13 25 85 which is open until 1pm (ACDT) today and will reopen Monday 8am (ACDT).

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Previous updates.

We sincerely apologise for the issues caused and are working hard to resolve the issue. 

Please see below for updates, or more frequent news, view our Facebook updates.

5:30am (ACDT) - Sunday 18 March

We are pleased to advise all banking services have been restored after a technical problem temporarily affected some customer transactions and payments. We apologise for the disruption and any inconvenience caused and ask any members that have serious concerns to call 13 25 85 from 9am (ACDT).

10:15pm (ACST)

The issue continues to be worked on by technicians as a matter of priority and we are hoping for a resolution soon. We sincerely apologise once again for the inconvenience caused.

7:15pm (ACST)

Technicians are still working to resolve the issue and restore services. We will publish updates as they become available.

6:15pm (ACST)

We are awaiting an ETA on the fix for the issue, and will publish updates as we have them available. We once again apologise for any inconvenience caused.

2.00pm

The issue is national and affecting several banks. The cause of the issue has been identified and we are are waiting for a fix ETA.

 

1.00pm 

Our phone systems are now available. We are working with our system provider and Telstra to resolve the issue affecting Internet Banking, App and Cards. 

 

12.00pm 

12.00pm 17/3/18

We are currently experiencing issues with our Internet Banking, App, Cards and phone systems.

We sincerely apologise for the inconvenience caused and are currently investigating the issue. Further updates will be provided.

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For the security of your accounts, Internet Banking no longer supports Internet Explorer 8 or earlier versions.

As you may know, Microsoft recently made the decision to discontinue its support of Internet Explorer 8 (IE8). This leaves users exposed to potential security risks. As a result, Beyond Bank's Internet Banking will no longer support Internet Explorer 8 or earlier versions. Going forward, Beyond Bank will support Internet Explorer 9 or later to ensure the security of your accounts.

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