Customer Owned Banking Infographic

Customer-Owned Banking Infographic

Customer-Owned Banking puts customers and their communities first. We are the other way to bank, understand more about our industry.

Customer Owned Banking Infographic

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  1. Jaime Quetulio

    Although “customer-owned” banks has inititated accounts with NO ACCOUNT / ADMIN FEE, and the big 4 followed, they can do a lot more by offering REALLY BETTER RATES for deposits and loans. Don’t get me wrong, I’m a long time member of a building society but it’s been prettty much the same as dealing with any of the big 4 or multi-nationals.

  2. Beyond Bank

    @Jaime thank you for your contribution to our post. Great to hear you have been a long time member of a customer owned financial institution.

    At Beyond Bank Australia, we use profits to benefit our customers and their communities. By putting the interests of our customers first, we’re able to offer benefits and rewards like lower lending rates, higher investment rates, lower fees and charges and community support. We like to think of it as banking + good.

    Let me know if I can be of further assistance or if you have any questions.


  3. Charlie Milton

    That is all ok but not to many country towns, have anyone but one of the big four in them.

    When you need a bank to deposit money into by over the counter, you can only use who is in your town.

    The big four can do as they like, because they have you over the barrel.

    I used to be a member of a credit union, but it was unworkable with no agent, and branch was 140kms away.

  4. Ling Gah

    Hi, I just stumbled onto your website whilst reading Marketwatch.

    I have only one question to ask. Why can you not offer better deposit interest rates for savers?

    Currently I am getting 4.62% for cash with UBank and they are a subsidiary of NAB.

    Not one other bank or credit union can match this, why?

    Good luck with your website, it is the first time I have seen it, well done.

  5. Beyond Bank

    @Ling thanks for visiting our website and for taking the time to comment on our blog. At Beyond Bank Australia, we’re a mutual bank which means our profits go towards our customers and communities – not share market investors.
    It’s important when comparing savings accounts to ensure you’re comparing apples with apples. Depending on what features you are after in a savings account the interest rate can vary as a result of the features or terms of the account. It’s also important to take into account any fees and charges on the account not just the interest rate.

    For example, the account may require a minimum/maximum balance or a minimum amount deposited on a regular basis, there may be restrictions on withdrawing money during certain periods, or there could be certain criteria you need to meet to trigger a bonus interest rate. The interest rate could be fixed for a period of time or variable and there may be ongoing fees and charges. It could also be that the interest rate is only for a limited time. There are lots of considerations when comparing deposit accounts.

    Thank you again for taking the time to check out our website and contribute to our blog. If you’d like us to get in contact with you to chat about our products or to find out more about Beyond Bank email us your contact details at and I’ll give you a call.

  6. Beyond Bank

    @Charlie I understand it can be hard to access Branches in regional areas, we do our best to reach our rural members with branches in country NSW, SA and as far as Karratha in WA. We also offer many options that make it possible for you to manage your banking even if you can’t access a branch. For example, we use the rediATM which is one of Australia’s largest networks with more than 3000 ATMs. You can deposit funds that are available instantly at any Australia Post shopfront using your Visa Debit Card. We also have great Internet and Telephone Banking services, once these facilities are set up our members can often easily manage their banking without needing access to a branch at all. However, we understand that sometimes you do need to chat with someone so we also have an excellent local call centre that are quick to get through to and always very helpful.

    If you’re interested in becoming a member, our website has lots of information about our locations, how to contact us and our easy joining process.


  7. Barry Martin

    In 1970 I was one of the earliest full time managers of a credit union outside metropolitan areas in NSW. In those days the Banks laughed at us and not just behind our backs. But the credit unions’ volunteer boards of directors and often part-time staff knew they had something that would work. We dreamed of the day when our ‘fledgling community banks’ would provide an alternative and better deal than the banks. We treated all our ‘members’ as part owners (which they were) and to this day credit unions despite there size and influence are still doing the same, or should be. Community owned credit unions – keep on keeping on.

  8. George

    I’m with bank of queensland and I’m happy.
    No worrying about a foreign owned bank
    trying to make huge profits with my money.
    We don’t want an american style elite run
    bailout program bailing out their buddies in
    the banks while the banks rob it’s customers.
    I’m sure our small banks aren’t profit hungry
    greedy money making enterprises.

  9. Beyond Bank

    @George That’s great to hear you’re happy with your Bank. At Beyond Bank Australia we’re 100% Australian and customer-owned. As a customer-owned bank, all our profits are reinvested back into the organisation. That way, our customers, rather than external share market investors, reap the benefits. If you’d like to learn more about us you can follow this link to our website Alternatively if you’d like to chat to someone, you can email your details to and we’ll be in touch. ^JO

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