What to do if you discover fraudulent activity on your account

Finding out you’ve been scammed can be a traumatic and embarrassing experience, but it’s doesn’t have to be the end of the world. There’s a lot your bank can do to help you in this situation and sometimes you may even be able to get your funds back. If you become the victim of a scam, here’s what you need to do.

Report it immediately to your bank

If you notice suspicious transactions on any of your bank accounts the first thing you must do is contact your bank and report what has occurred. As previously stated, sometimes you may get the funds back, but there are other reasons you should report the scam.

Firstly, your bank may freeze your account to stop a scammer from being able to make further transactions with your money. Furthermore, the information you provide may help to prevent the same scam from happening to other people in future. Finally, your bank will be able to organise a new credit or debit card for you so you can access your account while the investigation takes place.

Run a security scan

If you’ve been scammed, there is a good chance it originated online. If your security software doesn’t run automatic scans at set intervals, you should undertake a scan immediately. Malware or spyware are most likely the tools used by your scammer, so you should be sure to check your computer and eliminate anything suspicious.

Change your passwords

Resetting your passwords is compulsory if any online account has been hacked. In some cases it can be difficult to pin down where the hack originated and so for this reason it’s highly recommended that you change all your passwords to something secure and difficult to crack. Make sure you have run a full scan on your device before using it to change your passwords.

Take preventative measures

There are a few things you can do to help prevent fraud from occurring, which largely require you being proactive and protective of your information.

  • Make sure your security software is always running the latest version. Security companies release frequent patches to keep up with evolving malicious software so being up to date is key.
  • Keep an eye on your internet banking transactions and credit accounts and make sure you can personally account for every transaction made. As an extra measure of security, you can set up banking alerts to let you know when large purchases are being made.
  • Do not log in to any personal accounts on public computers. Whether you logout or not, you do not know whether they are set to record keystrokes so it’s best to simply avoid this.

Keep in mind that you are not the first person to be scammed, but by reporting it you may help other people avoid the same fate. If you are worried about the security of your finances, get in touch with Beyond Bank now.



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