Financial assistance online enquiry.

If you are facing hardship as a result of COVID-19 and would like to discuss the options available, please submit the form below and we will get in contact with you.

This is how we’re supporting our eligible customers:


  • Restructuring options to support home loan customers including:
    • Available to both Principal & Interest and Interest Only residential home loans and residential investment home loans
    • Deferring of loan repayments for two 3 month periods which, after review, may then be extended for another 4 months, subject to credit assessment

    • Interest will be capitalised and the term of the loan extended
    • Converting Principal & Interest residential home loan or investment home loan repayment obligations to Interest Only for up to 12 months.
  • Waiving fees for the restructuring or consolidation of loans
  • Waiving interest rate reductions/penalties for early withdrawal of term deposits prior to maturity.

Please note that the support outlined above is only applicable for existing members.

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