At Beyond Bank, our members are at the heart of every decision we make.
Because we’re owned by the people who bank with us — not external shareholders — our profits go straight back into better products, fairer fees and meaningful community support. Your banking will remain local and personal.
This page brings together everything you need as you join us. You’ll find clear guidance on what’s changing, what’s staying the same and the simple steps you can take to get started. We’re here to make your transition smooth, simple and supported from day one.
Beyond Bank Membership Benefits.
- Access to a broader and more competitve range of products and services
- An award-winning Mobile Banking app
- Support of an Australian-based call centre with extended hours
- A national branch network, across New South Wales, South Australia, Australian Capital Territory, Victoria and Western Australia
- Enhanced community support through B Corp certification, community grants and partnerships
- Advanced fraud protection technology
- Business Banking services
- Life Member program benefits.
What’s staying the same.
Your banking remains secure and stable.
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Your money stays protected. All deposits remain covered under the Financial Claims Scheme.
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Your regular payments will continue. Existing direct debits, credits and scheduled transfers will carry on without interruption during the transition.
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You’ll still have local support. Your usual team is here to help, now with the added support of our Member Service Centre if you need it.
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Access to Fee-free transactional banking.
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Still member-owned and focused on members' best interests.
What's changing.
A few things will look new, but we’ll guide you through every step.
You’ll receive new membership details.
Your new details will be included in your Important Changes Are Coming information pack. This pack includes everything you need to log in and get started and will be mailed to you in May.
New payment details for new transactions.
For any new direct debits or credits set up from 7 June, please use the Beyond Bank BSB 325 185 and your new account number.
New card and digital wallet options.
When your Beyond Bank Visa Debit card arrives, simply activate it and add it to your preferred digital wallet.
What you need to do.
Most things will happen automatically, but there are a few simple steps for you to follow.
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Keep your welcome letter, as it includes your new membership number.
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From 7 June, log in to Internet Banking using your new details, set your password, then download the Mobile App.
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Activate your new card once it arrives and take a moment to check your scheduled payments.
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For any new payments created from 7 June, remember to use BSB 325 185 and your new account number.
We're here to help.
While you can continue to call the Family First team directly on 1300 369 900, after 7 June 2026, you also have the option to seek assistance from the team in our Member Service Centre on 13 25 85 from Monday to Friday 8:00am to 8:00pm and Saturday 9:00am to 3:00pm (Adelaide time).
You can also visit your local branch or send a secure message via Internet or Mobile Banking.
Major Member Communication
Mobile Banking
Internet Banking
Fees and Charges Guide
Product Guide
Financial Services Guide
How we help keep you safe.
24/7 fraud monitoring.
Our specialist Fraud Team monitors card activity around the clock and will step in quickly if something doesn’t look right.
Instant alerts and support.
If you notice anything unusual, you can contact us immediately on 13 25 85 for assistance.
Strong verification processes.
You may be asked to confirm your identity when you call, send us a message or perform certain actions — this is part of our commitment to keeping your accounts secure.
Beyond Bank will never:
- ask you to transfer money to another account “for safety”
- ask for your internet banking passcodes or passwords
- request remote access to your device
- send unsolicited emails or texts asking for personal details.
If you’re ever unsure whether a phone call, text or email is legitimate, hang up and call us directly on 13 25 85.
The Beyond Bank App
Your convenient way to access banking on the go.
Available on the App store Get it on Google Play
Frequently Asked Questions.
Your accounts will transition to Beyond Bank on 7 June. You’ll receive an information pack in May with everything you need to get started.
Yes. Your deposits will continue to be protected under the Financial Claims Scheme. This protection applies to all members of authorised Australian deposit‑taking institutions.
From 7 June, use the membership number provided in your information pack letter to log in for the first time, then create your new password. Instructions are in the information pack.
Your new Beyond Bank membership number will be listed in your information pack which will be mailed to you in May.
Payments, accounts and transfers.
We’re pleased to let you know that there will be no urgent changes to your established payments as they will be automatically migrated to Beyond Bank. This means that you will not have to make immediate changes to your existing electronic payments (regular payments, direct debits and direct credits). While the Family First BSB will continue to be accepted for a limited time, we encourage you to update the BSB and your account number for electronic payments made from 7 June 2026.
Yes. Existing direct credits will continue as normal.
For new payments created after 7 June, use BSB 325 185 and your new Beyond Bank account number.
Yes, your scheduled internal and external transfers will continue automatically.
Most payees and BPAY billers will move across for you.
As a precaution, we recommend reviewing your payee list the first time you log in.
You’ll move onto equivalent Beyond Bank products.
If a fee or rate differs, this will be detailed in your information pack, the Product Guide, or Fees and Charges Guide.
Your term deposit will continue at its current rate until it matures.
At maturity, you’ll receive a renewal notice from Beyond Bank so you can choose what happens next.
Cards, digital banking and app.
Yes — your existing card will continue to work until your new Beyond Bank Visa Debit card arrives and is activated.
Once it arrives, simply activate it and start using it for everyday purchases or ATM withdrawals.
Yes. When you activate your new Beyond Bank card, you may need to add it to your device’s digital wallet. Beyond Bank supports Apple Pay, Google Pay and Samsung Pay.
Once you’ve logged into Internet Banking for the first time and set your password, download the app from the Apple App Store or Google Play and sign in using your new credentials.
Account management and statements
Joint accounts will continue to operate exactly as they do today.
Each account holder will receive their own new membership number and digital access.
Yes. Your first Beyond Bank statement will follow your usual frequency and delivery method.
Your final Family First statement will be issued as normal.
Some alerts — especially push notifications — may need to be set up again once you start using the Beyond Bank Mobile App.
Branches, support and assistance
You’ll still be able to visit your local team, and you’ll now have the added benefit of over 50 branches across Australia, award‑winning digital banking and extended support hours to help you whenever you need us.
You can call the Member Service Centre on 13 25 85, available:
- Mon–Fri: 8am–8pm
- Saturday: 9am–3pm
You can also visit your branch or send a secure message through Internet or Mobile Banking.
Security and fraud protection.
Beyond Bank will never:
- ask for your passwords or passcodes
- request remote access to your devices
- ask you to transfer money to another account
- send unsolicited messages asking for personal details.
If something seems unusual, hang up and call 13 25 85 immediately.