If you are wishing to dispute a transaction you do not recognise, please contact us on 13 25 85, visit your nearest branch, or send a Secure Message via Internet Banking or the Mobile App.
You will be required to provide us with the following details: date of the transaction, the amount of transaction, and the merchant name. We recommend keeping any EFTPOS or email receipts, as transactions will sometimes show the name of the parent organization rather than the trading name.
We may be required to cancel your card to prevent further financial loss.
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