Generally speaking, we can fulfil requests of up to $3,000 in our branches without notice. For amounts over $3,000, we request a minimum of at least 1-2 business days' notice to allow us to ensure that we can have the additional funds available for you in the branch when you visit.
If your request is urgent, please call us on 13 25 85 or contact the branch directly, and we would be happy to try and assist with your urgent request where we are able.
In line with helping to keep your account safe and meeting regulatory requirements, you will require photo identification when visiting the branch for a cash withdrawal, and we may need to confirm additional details with you to be able to action your request.
We’re glad you’re happy. Feel free to share more!
Sorry to hear that! Please share how we can improve.