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Frequently Asked Questions

What do I need to do if my loved one has Dementia or Alzheimer's?

If your loved one has any legal or mental incapacity then you must provide a medical certificate from your family members’ doctor for their access to be removed. Some Power of Attorney agreements only come into effect in the event of your family member or loved one suffering mental or legal incapacity. Therefore Beyond Bank cannot grant you access to their accounts without a medical certificate.

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