Contact form issue resolved.

We recently experienced technical issues with our website contact forms. This issue has now been fully resolved. If you submitted a form between 1 June and 11 June, we were unable to retrieve those submissions. Please resubmit your form, call 13 25 85, send a secure message via Internet Banking or the Mobile App, or visit us in branch. We apologise for the inconvenience and appreciate your understanding.

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Frequently Asked Questions

What is a reference rate?

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Our variable Home and Investment Loans are linked to a reference rate.

Your interest rate is made up of:

Reference Rate ± Margin = Your Loan Interest Rate.

The Variable Reference Rate may change, but your margin will stay the same unless we tell you otherwise.

By linking your loan to a reference rate, we can communicate changes to your interest rate more simply and consistently. When a reference rate changes, your loan rate is updated by applying your margin to the new reference rate.

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