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Frequently Asked Questions

Am I covered for Flood (Home and Contents Insurance)?

Flood cover is a Standard inclusion for all Home and Contents Insurance policies that start from 14 January 2025.

For Home and Contents Insurance policies starting before 14 January, flood cover was optional. If you’re a renewing customer, you may be able to continue without flood cover if:

  • You previously opted out and met certain flood risk criteria,
  • We weren’t able to offer you flood cover,
  • We’ve agreed you can opt-out of flood cover as standard.

For full details of terms, conditions, limits, and exclusions of all our home insurance cover options, please refer to the relevant Product Disclosure Statement any supplementary PDS and Home Buildings or Home Contents Key Fact Sheets.

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