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Frequently Asked Questions

Can I rename or give a nickname to my accounts?

Yes! You are able to give an account a nickname in Internet Banking and the mobile app.

To nickname an account in Internet Banking:

  1. Login to Internet Banking
  2. Click on Settings > Preferences
  3. Select the account you want to nickname, enter it and save.

To nickname an account in the mobile app:

  1. Log into the app
  2. Click on Accounts > Select and Account > Account Settings > Nickname account

Please avoid using any profanities or offensive words when nicknaming your accounts. Note when an account holder provides a nickname to a joint account, the provided nickname will be visible to the other account holder.

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