How and when to deregister your mobile device.

When to deregister:

• When you replace your mobile device and no longer need to access the mobile banking app on the old device
• When you factory-reset your mobile device, and re-install the mobile banking app.

Why deregister?

• All registered devices will receive notifications and alerts, so avoid other people receiving notifications about your banking activity
• Keep the number of registered devices as low as possible to reduce the risk of unauthorised access.

Steps to deregister in the app:

• In the main navigation menu: Settings > My Devices
• Select the device you wish to remove
• Select “Deregister device” button.