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Frequently Asked Questions

How do I perform a BPAY payment on the Mobile App?

To make a BPAY payment:

  • Tap the menu button and select BPAY
  • Select New Biller and enter the biller code and reference numbers (provided to you by the recipient organisation). You will also have the option to save the biller and create a nickname for them for future transfers
  • Enter the amount and description (optional) and select which account the money is being sent from and tap the arrow to go next. If you have made a payment to the intended recipient in the past and saved the biller, you can simply select them from the list displayed under BPAY
  • Review your transaction details on the confirmation page, tap Pay Now to complete the transaction. Once your payment is processed you will see a receipt screen. BPAY transactions can take between 24 and 48 business hours.

If you do not have the option to select an account, then you may not have any accounts eligible to process the payment from. This can include accounts requiring two or more signatories or accounts such as Salary Packaging or Lending Accounts on which certain limitations may apply.

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