PayTo.

PayTo is not available on:

• Loan accounts, Term Deposits, Salary Packaging accounts and Credit Cards
• Some deposit accounts where the PayTo facility is not aligned to the purpose of the account or could result in excess fees such as our Christmas Club and Junior Saver accounts
• Accounts needing two or more signatures.

Please refer to our Product Guide for more information on PayTo and account eligibility. For eligibility on discontinued products, please refer to the disclosure documents page on our website.

No, however PayTo can be used as a digital and more modern alternative to the current direct debit service:

• Some merchants or businesses (also called Payees) will move their direct debits to PayTo so that their customers have more visibility and control over their payments
• Payees will be responsible for migrating your direct debits and must provide written notice of the intention to migrate to PayTo at least 14 days in advance (or according to the terms of your direct debit arrangement)
• The Payee must cancel your original direct debit when a migrated direct debit is created, however, you might need to contact them to confirm that the Direct Debit was cancelled
• Direct debits will be migrated in a paused state for you to resume or cancel. It is recommended that you resume your migrated direct debit as soon as practical after receiving the request to convert it to a PayTo agreement. PayTo agreements not resumed or cancelled by you may be either recalled or cancelled by the Payee after a certain amount of time
• If you wish to cancel the migrated direct debit, you should contact the Payee to make new arrangements for payment. Please note: Cancelling the PayTo agreement does not cancel the contract you hold with the Payee.

Watch the video for more information.

Applicable fees and charges may vary depending on your account, product type, and relationship with Beyond Bank. Depending on your account this may be a fee-free transaction or may be covered under your monthly allowance or may be charged separately from your allowance. To confirm the exact fee(s) applicable to your account or product type(s) with Beyond Bank, you can refer to the full details in our Fees and Charges booklet for more information.

Amendments to payment details will not be allowed if:

• The PayTo agreement is cancelled
• You are trying to change the PayID or account and BSB to one at another financial institution
• The account is not able to be used for PayTo payments. If your PayID is linked to an account unable to be used for PayTo then the PayID will also be unavailable.

If you would like to change the PayTo agreement so that it uses a PayID or account at another financial institution, you can:

• Cancel the current PayTo agreement and ask the Payee to create a new one with the PayID or BSB and account number at another financial institution.

You can authorise or decline a request via the PayTo feature in Internet banking. If you don’t respond before the authorisation expiry date and time, the PayTo agreement will be cancelled.

Alternatively, you can:

• Call us on 13 25 85, and we can assist you in authorising or declining the request; or
• You can ask the Payee (merchant or business) to cancel the request if you do not wish to go ahead.

Should you need to change the account linked to your PayTo agreement, you can either:

• Authorise the PayTo agreement first and then re-open the agreement to amend the PayID or linked account and BSB. You can do this by selecting ‘Change’ next to the current payment information; or
• Decline the request and contact the Payee to reissue the PayTo agreement with the correct payment details. For example, if the PayTo agreement has been issued using details from the wrong financial institution, you would need to decline the request and ask the Payee to reissue the PayTo agreement with the correct payment details at the correct financial institution.

• If some of the details of the PayTo agreement are incorrect or you changed your mind, you can pause or cancel the PayTo agreement within Internet Banking. You can also call the Payee to make enquiries, or request that they cancel the agreement on your behalf.
• If you accepted a request from an unknown source and changed your mind, you should pause or cancel the PayTo agreement immediately. Depending on the date of the first payment, you may not yet have made a payment to the Payee. Please call us on 13 25 85 if you are concerned about a PayTo transaction and we can investigate this for you.

• You can change your payment details (PayID or account and BSB) linked to your PayTo agreement via Internet Banking.
• You can ask the Payee to cancel the agreement and reissue it with your preferred account details; or
• You can call us on 13 25 85 and we can assist you to change the payment details.

If you would like to change other details, such as the agreement purpose, you will need to contact the Payee and ask them to cancel the old PayTo agreement and create a new one. The Payee will be able to change the payment terms with your authorisation, however, you will not be able to initiate the change.

• You can make an update to the PayTo agreement e.g., pause or cancel it using Internet Banking
• Call 13 25 85 and we can update the status of the agreement on your behalf
• You can contact the Payee and ask them to change the status for you.

Note: If you are pausing or cancelling a PayTo agreement, you will only be cancelling the payment process and not any contractual agreements you have with the Payee. You may still be obligated to pay them.

You won’t be able to change the status of your PayTo agreement if:

• The PayTo agreement is cancelled
• The PayTo agreement was paused by the Payee (only the party that pauses a PayTo agreement can resume it)
• The PayTo agreement was paused by Beyond Bank. You will need to call us on us on 13 25 85 to assist you.

The Payee is at liberty to change the status of a PayTo agreement so the current agreement status may have been set by the Payee.