Contact form issue resolved.

We recently experienced technical issues with our website contact forms. This issue has now been fully resolved. If you submitted a form between 1 June and 11 June, we were unable to retrieve those submissions. Please resubmit your form, call 13 25 85, send a secure message via Internet Banking or the Mobile App, or visit us in branch. We apologise for the inconvenience and appreciate your understanding.

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Frequently Asked Questions

Are any accounts not eligible for PayTo?

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PayTo is not available on:

  • Loan accounts, Term Deposits, Salary Packaging accounts and Credit Cards
  • Some deposit accounts where the PayTo facility is not aligned to the purpose of the account or could result in excess fees such as our Christmas Club and Junior Saver accounts
  • Accounts needing two or more signatures.

Please refer to our Product Guide for more information on PayTo and account eligibility. For eligibility on discontinued products, please refer to the disclosure documents page on our website.

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