Forandwithyou
Smiling casual mature businesswoman using smartphone at the window in loft office
For and with you
Frequently Asked Questions

I can’t find a new PayTo agreement or amendment request in Internet Banking anymore. What happened?

All PayTo FAQs Get Help

You will not be able to see a PayTo agreement or amendment request if:

  • The request has been recalled by the Payee (merchant or business).
  • The request was automatically rejected if your account was not eligible for PayTo transactions, or it failed other validation rules.
  • You authorised the new PayTo agreement after the business expiry date and time (and the agreement has since been cancelled).

You may need to contact the Payee to re-submit the PayTo agreement request.

Did you find this answer helpful?

We’re glad you’re happy. Feel free to share more!

Sorry to hear that! Please share how we can improve.

Unexpected error, please try again later.
Thank you for your feedback!