Forandwithyou
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For and with you
Frequently Asked Questions

I have a request to approve changes to one of my PayTo agreements. What should I do?

All PayTo FAQs Get Help
  • You can authorise or decline an amendment request via Internet Banking.
  • Carefully review the amended information—this will be highlighted and bolded—to make sure you agree with the proposed changes before authorising or declining the changes. Any changes to payment terms will require the Payee to obtain your re-authorisation or approval.
  • If you do not respond prior to the authorisation expiry date and time, the PayTo agreement will revert to the original terms.
  • You can ask the Payee to recall the request if you are not satisfied with any of the amendments and you can cancel or pause the PayTo agreement at any time.
  • Amendments will become active as soon as they have been authorised.

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