I just declined a PayTo agreement or an amendment request. What happens next?

If you have declined a new PayTo agreement, then the PayTo agreement has not yet been created. If the request was from an unknown source and you have concerns, please call us on 13 25 85.

If you declined a request to make changes to an existing PayTo agreement, the previously authorised terms will remain active, and payments will continue to be made according to those terms unless you pause or cancel the PayTo agreement. If you have any queries regarding an amendment request, please contact the Payee.