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Frequently Asked Questions

How do I activate my card?

You can activate your card(s) in one of the following ways:

  • Internet Banking (Internet Banking Passcode required). Services > Card Management > Activate Card
  • Mobile App (Mobile App PIN required). Menu > Manage Cards > Click the card you want to activate > Activate Card
  • Visit your nearest branch
  • Call our Customer Relationship Centre on 13 25 85

Please note:

  • If you use Mobile or Internet Banking, you will not be sent a PIN in the post but can select a PIN at any time using the 'Change PIN' in the Card Management screen once the card is activated.
  • If you access the Digital Card option before your card arrives in the post, you may not be required to activate the card separately once the card has physically arrived.

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