Contact form issue resolved.

We recently experienced technical issues with our website contact forms. This issue has now been fully resolved. If you submitted a form between 1 June and 11 June, we were unable to retrieve those submissions. Please resubmit your form, call 13 25 85, send a secure message via Internet Banking or the Mobile App, or visit us in branch. We apologise for the inconvenience and appreciate your understanding.

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Frequently Asked Questions

How do you use the Account Information Line?

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To use the Account Information Line, simply follow these steps:

  • Call 13 14 02
  • Enter your membership number (bottom left of card) followed by the # key • Enter your Telephone Banking Passcode followed by the # key
  • After access has been granted: Press * at any time to advance to the main menu
  • The overseas number for Account Information Line is +61 8 7201 2407.

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