Forandwithyou
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For and with you
Frequently Asked Questions

What if I have forgotten my PIN?

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Only the card holder can request a new PIN. Here are the options to obtain a new PIN:

  • Mobile App (Mobile App PIN required). Settings > Cards > Select card > Change PIN
  • Internet Banking (Internet Passcode Required) – Log on then select Services > Card Management
  • Beyond Bank Customer Relationship Centre (Telephone Banking Passcode required) - call 13 25 85 and request a new PIN be posted to you.
  • Beyond Bank branch – (Photo ID required) Can request a new PIN be posted to you.

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