Contact form issue resolved.

We recently experienced technical issues with our website contact forms. This issue has now been fully resolved. If you submitted a form between 1 June and 11 June, we were unable to retrieve those submissions. Please resubmit your form, call 13 25 85, send a secure message via Internet Banking or the Mobile App, or visit us in branch. We apologise for the inconvenience and appreciate your understanding.

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Frequently Asked Questions

Why is my transaction being declined?

All Salary Packaging FAQs Get Help

There are several reasons why your card may be declined:

  • Insufficient funds
  • You have not activated your card
  • The merchant channel has been blocked as it is not approved by your salary packaging provider
  • The merchant has not been categorised correctly by their bank
  • You are selecting the ‘SAV’ or ‘CHQ’ option rather than the ‘CR’ option.

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