Smiling casual mature businesswoman using smartphone at the window in loft office
For and with you
Frequently Asked Questions

Why is my transaction being declined?

There are several reasons why your card may be declined:

  • Insufficient funds
  • You have not activated your card
  • The merchant channel has been blocked as it is not approved by your salary packaging provider
  • The merchant has not been categorised correctly by their bank
  • You are selecting the ‘SAV’ or ‘CHQ’ option rather than the ‘CR’ option.

Did you find this answer helpful?

We’re glad you’re happy. Feel free to share more!

Sorry to hear that! Please share how we can improve.

Unexpected error, please try again later.
Thank you for your feedback!