Forandwithyou
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For and with you
Frequently Asked Questions

What should I do if my personal information has been compromised?

All Security FAQs Get Help

If you believe your personal details or banking information has been compromised, change your password and contact us immediately on 13 25 85.

To change your Internet Banking password, log in to Internet Banking and select > Settings > Change Password.

Reporting a scam.

If you have come across what you believe to be a scam, you can help others by reporting the scam to your local police, and the Australian Competition and Consumer Commission via Scamwatch. Visit www.scamwatch.gov.au for more information.

Seek support.

Get in touch as soon as possible. Our dedicated Customer Relationship Center staff are here to assist you over the phone. Monday to Friday 8am - 8pm, Saturday 9am - 3pm (Adelaide time). Excluding national public holidays.
 

Getting support.

Falling victim to a scam can be emotionally distressing. If you, or someone you know needs some support, please visit a health professional you trust, or seek help from one of the many support services on offer.

What to do out of hours.

If your account becomes compromised outside of business hours, we recommend taking the following steps and then contacting us as soon as possible.

  • Change your Internet Banking password by logging in to Internet Banking and selecting > Settings > Change Password
  • Ensure that only your devices are registered in the Mobile App by going to Menu > Settings > My Devices
    • If there is a device you do not recognise, swipe left and select the bin icon to remove this device.
  • If you have provided your card details, cancel this online or by calling our 24-hour card monitoring team on 1300 705 750
  • Set your online banking transfer limits in Internet Banking and the Mobile App to zero to prevent any unauthorised transfers
    • To update this in Internet Banking, once logged in go to Settings > Transaction Limits > Complete an SMS verification code > adjust your limits to $0
    • To update this in Mobile Banking, go to Menu > Settings > Transaction Limits > adjust your limits to $0
  • If you have completed any transactions online or provided any online banking details, in addition to changing your password and removing unrecognised devices, give us a call at 13 25 85 or visit us at a branch as soon as possible so we can assist you further.

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